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December 2023 by Elaine Li
Went to the Metrotown store to return a purchase I made online. Turned out the process wasn’t as simple as returning a store bought item.However the staff Fatima was extremely helpful and patient. She could have told me to go through the online return process myself. Instead she helped me with making the return label, etc, being patient and professional every step in the process. Fatima was very pleasant, making it the kind of retail experience I haven’t had for a while. Thank you!
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December 2023 by Sisslie
Made a purchase on Black Friday and got ringed up at full price. Felt it was a little expensive at first but I still paid, because I trusted them to have added the amounts correctly. I noticed the mistake later at home and returned the next day to have amounts corrected.It can all be avoided if they have a better cashier till. This place only a tiny phone that displays the total amount, and the staff ask you to tap your card on it. In other stores, there'd be a big screen showing the $ amount of each item, with the total at the bottom, then you'd pay with the smaller machine. If I get to see the amounts for each item on Black Friday, the staff and I would have a better chance at seeing the mistake.So if you have bought anything there that is supposed to be on sale, please check your receipts.
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October 2023 by Józef Cardino
Went in to get a watch I got as a present adjusted on the 23rd. We were immediately greeted and acknowledged the moment we walked in and felt welcomed. Both the girls working were very professional and completed the adjustment very quickly.Will definitely comeback to this location over the others as it was also cleaner compared to other fossil stores I’ve visited lately…
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September 2023 by Sara Pratt
If I could give -5 stars I would. The man who works there has zero customer service and when asked about a certain watch he said they didn’t have any and would be sold out anywhere including online, without even checking. We asked another employee at the same location and she checked and said they COULD order it online for us and would take 7-9 days however could not place a rush order to get it in fast shipping. I checked and ordered it online myself and was able to get it for faster shipping. They only care about making the sale from their store and have no regard for the customers needs. If your gonna work in retail at least learn to have PROPER customer service, THEN you might actually get the sales your so desperately wanting. Thank you for being NO HELP whatsoever and a waste of time. I’ve learnt to resort to online shopping over coming to this mess of a store.
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July 2023 by Alexander Siy
I just got my hybrid watch battery replaced by Fahmida (unsure if this is the correct spelling). She was very sweet and super efficient with the replacement. She even cleaned the watch afterwards without me asking. Really appreciated the great customer service that she provided today
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June 2023 by Jasmeet singh
Shop somewhere else if you can because this store never accepts returns. No customer service and no help at all. I bought a watch from fossil templeton and called if i could return at metrotown and they said yes you can. Came in to return an unworn brand new watch the store manager jessica starts telling me if i could go back to templeton to return it? I said i cannot as i live in surrey and i called to check if i could return it here. Then she Says i have 90 days i could go there anytime and that they would have to give the watch back to other store as they cannot sell it? As a customer thats not my responsibility how stupid of her i don’t know who made her a store manager there. It says on the receipt return at any fossil store. Why would a customer go back and forth when you could have just returned it then and there. Worst experience ever and i wont be buying again from them!
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June 2023 by karen bushman
Beautiful watches, pricey but very nice. Service was excellent!
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May 2023 by Manish Basra
Very welcoming staff. They went above and beyond to choose the right product for me. I bought leather strap watch for myself and bracelet for my brother and i love it ?
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March 2023 by Maria Grace Mayuga
Fahmida assisted us yesterday in Metrotown. She helped us choose a gift within our budget. Very patient, welcoming and kind. She’s an asset ?? to your store.
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January 2023 by Lucas Vinicius da Silva
I would like to express my special gratitude to Jessica Manager, where I presented my problem regarding the Pacific Center fossil and she was extremely kind and empathetic with my problem. Definitely an example of customer service. I highly recommend fossil Metrotown.
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December 2022 by Nitish Malhotra
Few days ago i went to the store for a return with my receipt and everything but of the employee mentioned we are fraud and denied the return. And when i asked her to give her name so i can follow-up with the customer service, she denied and went back. And the other girl working with her also didn’t told the name? So fossil deny employees to provide there name to customers?Bad experience…poor customer experience!
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December 2022 by Vishrav bhateja
Loved the Service at this store! Associate named Pri helped us and she was super kind and helpful. She made recommendations on engravings and was fun to talk to. Will recommend this location.
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December 2022 by Nitin Malhotra
Poor customer service. I was their for a return and a girl denied me return despite having the receipt and everything needed. She asked me to have a store credit but I didn’t wanted that. She didn’t give me her so I couldn’t follow up with customer service either. Employees don’t wear their name badges thats weird. Bad customer retention service!
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December 2022 by Madeline Yeung
New Harry Potter collaboration right now. It's so cool! The watches could be a little nicer though.
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December 2022 by Raghav Kolli
This store is pretty bad at customer service, especially coming to warranty stuff.I bought my watch from here in August 2022, by November 2022, the battery died, they denied to give a free cell instead I paid for the new one, in no time the not even a week my new battery is dead and not working now.Hilarious, do you guys even care about business and customer satisfaction?