-
March 2024 by Dave Martinez
UPDATE March 26, 2024, 9pm:Men’s sauna still broken, gym is packed as usual with no machines other than some cardio available. Last update from General Manager was that they were waiting for parts for sauna. They have no idea what the timeline is.I’d honestly still recommend another gym if you want to have available equipment and a sauna.ORIGINAL Feb 24, 2024:Would give three stars, but they're very slow with maintenance, and the change rooms are a bit dirtier than I'd expect. One of the reasons I signed up for this gym is the sauna. The men's sauna's been broken and there's no sign they'll fix it. My girlfriend also uses the sauna in the women's change room and it's been faulty for several months (doesn't get hotter than 60 ish degrees). They even have a sign up that says they're looking into it, but no solutions. A sauna should be between 85-95 celsius to see health benefits, otherwise you gotta sit in there forever.The showers are nice, but I can see grime building up on the floors and hoping I don't eventually get some sort of foot fungus.The towels are a nice perk, but they're not very good quality. They just move the water around my body when I'm drying off.
-
March 2024 by 棠璟鄭
I think it’s the best gym in Burnaby
-
March 2024 by Joe Pianti
General Manager and also the Trainers Manager Derek especially terrible……useless not qualified to be managers or trusted.Had an issue he was supposed to be helping with for 4 months and he just ignores things.. I’ve seen them be rude to members.Also hear they are terrible to their staff too.Don’t do business with here
-
March 2024 by Dona Anna Jose
The best place to go for your workouts loved the ambience and how spacious it is you can workout on your own pace or have a trainer train you , exceptional group classes .
-
December 2023 by Grace Yang
My Canada Goose jacket was stolen in this gym last year. Sorry to hear it happens again on another customer this year. Manager looked like she didn’t want to deal with it and I believe no investigation was made. They better to remove their surveillance camera as they will not check it anyways.
-
December 2023 by Chris Lum
Hello! I was a founding member since 2016 at goodlife or so, switched to fitness world because I moved cities. But moved back and re-joined goodlife sovereign club!I was upset that Goodlife Metrotown does not keep its Christmas Day and Boxing Day 24/7 hours, curious as to why the change?Despite the higher membership hikes, the gym overall has been fine since my return and a better dedication to gym floor cleanliness and tidiness.
-
December 2023 by Jason Cheung
WARNING: Prepared to have your things stolen at this gym with no help whatsoever from the staff to recover it.I would give 0 stars if I could! My friend lost her $2,000 Canada Goose jacket and $10,000+ ring that was secured away in the locker.The staff should really think about how they’d feel if this happened to them.No wonder this GoodLife is known for theft. Employees couldn’t care less.
-
December 2023 by Sally
Worst managed gym ever! My friend lost her $2k jacket along with a $10k ring and the staff were really hard to work with. They didn’t show any sympathy and treated my friend like it wasn’t a big deal. I would NOT feel comfortable going to this gym knowing how they poorly managed situation like this.
-
December 2023 by Sophia
TL;DR: $2000 CANADA GOOSE JACKET WITH $10,000+ RING GOT STOLEN IN THE CHANGE ROOM AND GYM’S MANAGEMENT IS DEDICATED TO PROTECT THE CRIMINALS.There’s a thief or a team of thieves at this gym and the gym management would do nothing useful about it because they are protecting the “privacy” rights of the thief/thieves.They pushed me around and brushed me off. Absolutely refused to cooperate to view the surveillance footage with me to identify the criminal. I was even able to get help from the building security and view their surveillance footage outside of the gym and inside of the lobby BUT NOT FROM GOODLIFE EVEN THOUGH THE CRIME TOOK PLACE ON THEIR PREMISE. Suspecting it could be an insider job given the amount of reluctance that I received from the gym.I called the police and was able to get a police officer to talk to them in person AND THEY STILL WON’T SHOW ME THE FOOTAGE.I was talking to other people who go to this gym and they told me that they know a lot of people who got their belongings stolen here and the gym won’t do anything about it.
-
November 2023 by Zlatko B
I was promised by manager that I'll be able to cancel my membership at any time without penalties. In March 2023 I canceled my membership and 6 months after cancelation, goodlife fitness continued to take money from my account. They Withrow 3 more payments without letting me know that my money was taken. I feel I'm being robed and my money stolen from my account. I spoked with Malisa, she presented herself as a assistant General manager, she was very ignorant and shows "0" effort to resolve my complain and return money on my account.I would never again sign any contract with this company.
-
November 2023 by Marina Neubuss
My husband and I used to go to Goodlife Metrotown for more than a year. We had such a negative and stressful experience when we requested to freeze the membership:1. I was pregnant, and as it was a risky pregnancy, I asked to freeze my membership. The staff member on the phone was very helpful and informed me that THEY WOULD CALL ME BEFORE I would be charged, close to the end of the period of freeze. I thought that it would be nice. They didn't call me and I WAS CHARGED even though I was unable to practice any physical activity. I called them to inform about what was agreed (what the employee had told me), they said that no one would call me. It is not the client's fault the training structure they offer to their employees.I didn't receive any refund, even I saying that I could send them the doctor's note.2. Then, with a newborn at home, I requested the freeze again in a different period, and 2 days later, I WAS CHARGED. This is unacceptable. It is no the customer problem how is the financial dynamic of the company. We didn't receive the refund!Finally, we requested to cancel the membership and also because we moved to Calgary. The staff member said that they need 30 days notice - what wasn't informed to us when we signed up. We said that we wanted to cancel right away and we also requested our refund for what we were charged on the 2nd time. The lady said that she would cancel it but the refund could not be made.At the end of the day, we basically paid the 30 days notice with the money that we should receive as a refund (for the 2nd inappropriate charge).We feel extremely harmed by this company, we feel that we were charged inappropriately. This is a company that cannot be trusted and that does not treat its customers honestly.If you want to avoid headaches, avoid GoodLife Fitness.
-
October 2023 by Dillon W
It was really hard to figure out how to rate this place.. It’s the only GoodLife near me and after reading all the reviews saying not to come between 5-10, I decided to try it out at 10:15pm on a Monday night. It. Was. Packed. The equipment is fine and exactly the same as any other GoodLife, but you won’t get to use it. The space is waaay too small for the population it’s trying to serve. I also didn’t like how the whole place shakes whenever someone drops their weights (due to being on the second floor), which is constantly. I can’t see how working out here after work is even possible and I have cancelled my GoodLife membership as a result. The space is clean, the staff are friendly enough, but I come to work out, not stand around.
-
October 2023 by Crulison Iao
I just finished my exercise and took a shower, after that when I was putting my clothes on, I saw a female coworker just go straight in the male washroom and I was totally naked. Coworkers at the front desk always have a smile and say hello to every member but that cleaning lady really driving me crazy.. Terrible experience. Me and my friends are planning to cancel the membership.
-
October 2023 by Owwul L
I’ve been a member since this gym opened in 2015 or 2016. It’s not what is used to be. Staff is rude and incompetent. Random issues happen with my membership through no fault of my own, and staff will spin up a random reason as to why you got charged and give wrong information. As of late there have been many new members joining and it’s always overcrowded. People are not considerate at all, they’ll leave their bag on a machine and walk away for 15 mins nowhere to be found. If you complain to management about others, they will instead put your account on a hold for a week. Seen it twice now. Place used to be the top gym around but sadly it’s not the same. They’ll keep jacking up prices and change nothing though.Hopefully, you will not encounter any billing issues because 9 times out of 10 you will not be refunded or helped.EDIT: Ironically, the only reason why I’ve left a review is because my emails haven’t been responded to. I’ve sent multiple already.
-
October 2023 by Troy High S
The gym here is good, but the only bad part is I have a personal trainer here. Our session doesn't end in 1hr and when he had another client before me, sometimes the client is late, but my personal trainer still goes overtime, and I'm usually early and end in 55mins. Don't trust the personal trainer here as they don't really care too much about you and will rip you off. I can't wait for my session to end as I have an awful experience with him.Worst part is he talks to random people, friends and go over there to talk while I'm having a session. Is not his break time.Total rip off.
