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November 2023 by Tayler Quark
On paper this should be a very good gym. Good location, large space, and nice staff. But it’s the placement of equipment paired with the shortage of equipment to match the volume of customers. This is a busy gym, and they waste so much space. 1/3 of the gym is filled with cardio equipment which is barely used. A very small free weight section. A large personal trainer section which is barely utilized, with a lot of that equipment being desperately needed by all the people going. The personal training area has too many squat racks, with not enough for everyone else. There is a large transition area towards a female only area. The transition has a few pieces of equipment for stretching and that’s about it. It could have been used for more free weight area, which again is very needed. Would not recommend this gym in its current state. There are better GoodLife’s.
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November 2023 by Niks N
Been a member for over 4 years. I pay almost $30 bi weekly. The hot yoga classes are always full, the gym equipment in the women's area has been broken for a long time. Specifically the cardio machines. They either don’t adjust with the buttons, are in very poor shape, or they simply just shut off randomly. I’ve worked out in the co-ed side at night and have been harassed by other men who exercise there. Now the women’s area is the only place I feel comfortable exercising in and even that area is below expectations. The steam room is always off. Towels everywhere, just overall unkept.They also just got rid of the tanning beds completely. Prior to this their tanning was limited to every 24hours, in which they changed it to 48hrs, then just completely removed the service as a whole. I’m not sure what my membership even entitles anymore. It’s not worth the price to exercise here unless the 24hour option is convenient for you. I was quoted less of a biweekly rate at Club Fitness right next door at Lougheed Mall which has way better equipment AND 24hr/tanning + classes with no contract commitments. Please do better as a gym to serve your existing clients as the condition of this gym is extremely dissatisfactory for the rates you are making members pay.
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November 2023 by Agnieszka Sza
I'm here just because it is close. Steamer room is often broken, sauna the same. A lot of equipment doesn't work. Just service is ok. One more thing-a lot of girls use the sauna without a shower, it smell after exercising. No one does anything about it
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November 2023 by Zahra Mfard
It’s been more than 2 weeks that the steam rooms are broken for the second time.Update, Thanks to the General manager for the prompt and appropriate response and following up on the repair process.
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October 2023 by Sandeep Ahuja
The gym is centrally located, has decent equipment, and has nice staff. However, their steam and sauna are always broken. Sauna was finally fixed after 2 months, and their steam room hasn't been operational since the beginning of August. It shouldn't take more than 2 months to "order parts" for a commercial gym like Goodlife, unless the "parts" are being shipped from a different planet
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October 2023 by Kentucky Rain
I'm a student who pays $42.00 by-weekly for a gym that has had both the suana and steam room broken since mid August! It's been over a month and I'm sad to see how I'm being charged full price for amenities not being open for use.It's sad how other locations in Canada have more to offer such as pools, newer equipment and recovery rooms with meditation chairs/massage chairs that are private. But the Goodlife close to my house can't keep the mens change room clean or repair broken amenities.I've been a member for sometime now so I'm holding on a bit longer to see if you guys can redeem yourself. Otherwise I'm switching gyms very soon.
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September 2023 by Dave Wu
Something is always broken here I've never seen this gym with 100% fully functional everything in my years of being a member. I also have a few other gym membership I only come here due to it being very close to where I live but it's far from my first choice of gyms. The staff and management don't seem to care to fix anything if it's broken unlike other gyms that fix anything broken within weeks. Not to mention it's also the most expensive membership I hold out of 4 gyms
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August 2023 by Athif Ahmed
Beautiful and massive gym space.They have a great membership program that gives you access to a tanning bed, steam and sauna room, yoga studio, locker and unlimited fresh towels.The location is great as it's right next to Save On Foods and Shoppers Drug Mart.They have all the equipment you need to do various workouts and multiple sanitization stations to wipe surfaces and equipments.Highly recommend people in Burnaby to go there once while exploring gym options.
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August 2023 by Monica Rivas-Thomas
My recent encounter with GoodLife Fitness has left me deeply disappointed and appalled by their abhorrent behavior. The gym's ableist approach towards its members is simply unacceptable. From the moment I stepped foot into their facility, I could sense the lack of inclusivity and empathy.Firstly, their accessibility measures are almost non-existent, making it difficult for individuals with disabilities to fully participate in various activities. The staff seemed indifferent and untrained to accommodate the needs of differently-abled individuals, which was disheartening to witness.Moreover, the level of customer service I experienced was nothing short of abysmal. The staff appeared disinterested and dismissive, showing a complete disregard for the concerns and queries of members. It felt like they were more focused on upselling memberships rather than genuinely caring for the well-being of their patrons.To add insult to injury, there were numerous instances of equipment being out of order and maintenance issues not being addressed promptly. The lack of accountability and responsiveness only added to the growing list of grievances.In my opinion, GoodLife Fitness should seriously reconsider their approach towards inclusivity and customer service. Everyone deserves to feel welcome and respected at a gym, and it is disheartening to see a reputed fitness establishment fail so miserably in this regard. I would strongly advise potential members to think twice before choosing GoodLife Fitness for their fitness needs. There are plenty of other gyms out there that prioritize inclusivity and treat their customers with the respect they deserve.If I could give Zero stars I would
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August 2023 by Doni S
The one star I'm giving you here is about 2000 stars too many, I'm gonna need my change back. Although, if you were good at returning overcharges, I wouldn't be writing this review. "Goodlife"? Hilariously ironic name for this place. I personally don't see how the staff's unprofessionalism and ableism contribute to a good life, unless of course you're on the side of corporate greed and apathy. I couldn't imagine ignoring a disabled community member and their Doctor for months while taking thousands of dollars from them, especially in today's economy. Be careful, Burnaby. North Road Goodlife will take all your money and act like you don't exist.
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August 2023 by Xen Allen
I even feel guilty for giving one star, because this place don't deserve any. I will never recommend going there!.They literally don't believe in communication skills and sympathy. Really? Charging an injured person over a $1000!!even though they told you that they can not use their membership because of their injury???? . Unreasonable and bad.
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June 2023 by Michi
I’m paying almost $50 biweekly and everything should be better. Wifi should be only for goodlife fitness members so it should be private not open, IT DOESNT EVEN WORK.Front desk should improve their customer service since they only welcome their friends not to all guests. If you want to feel welcomed, you have be their friends.Some machines are in maintenance and even after they repair them, they still dont work properly.Washrooms should always be clean, everytime I work out there, it’s always a mess.If your going to charge that much I prefer to go to other gyms that are better and charge me for less.
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June 2023 by Robert Burch
These guys are awesome. Super laid back staff, and its never packed no matter when I do. Lots of equipment to use whether you're an avid gym goer or just starting to get in to it. Would definitely recommend !
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March 2023 by Israel E.
The steam room hasn't worked for 3 weeks, in the evening you can never find paper towels, it takes more than a week to repair the equipment for the amount you pay... it's not worth it!
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March 2023 by Edward Desaulniers
It's a little more expensive than other gyms nearby. However, it is 24 hours (except Friday, Saturday, and Sunday). AS OF MARCH 1 2022, THEY WILL BE OPEN 24/7 again!The equipment is in good shape. A thing I have noticed is that 50% of the tvs on the equipment do not work, but who cares. They have lots of other neat Amenities like steam rooms, saunas, massage chairs, tanning beds, and lots of exercise classes. The place is massive.
