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February 2024 by givenpreet srash
Thiago is very pleasant helpful. He is cares for the Customer and goes the extra mile for them☺️☺️☺️. I would recommend this store. Excellent customer care.
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February 2024 by Dorothy Chu
Sales associates ignored me, and were not helpful. I ended up ordering online.
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January 2024 by Amir Behkish
His sex is good.
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January 2024 by Patrick Leung
Great customer service
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December 2023 by Anshu Arora
Service is not good at all. Management needs better training and better communication skills. It’s about people, not products…
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August 2023 by Catherine G
Came in after looking at luggage on their website. I wanted to see it in person before buying. Aman M. was very friendly, helpful, and knowledgeable about the products while not being a pushy salesperson. I left with exactly what I needed.
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June 2023 by Zaeema Kurji
The curly hair associate at Herschel was simply fantastic! She was incredibly friendly, approachable, and knowledgeable about the bags. She took the time to really understand my needs and preferences, and went out of her way to help me find the perfect bag. I was blown away by her level of service and attention to detail. I left feeling like a valued customer. I would highly recommend Herschel to anyone looking for a great shopping experience.
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June 2023 by J An
Visited the store evening yesterday (May 23) and two of the female staff members didn't even greet us in the front since they were busy talking. We asked whether there's more new luggage but answered in a monotonic manner and kept staring at us...Their behaviour wasn't necessary and should train staff members to help customers, not keep talking to each other and stare at the customers..
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June 2023 by Jason
Helpful staff and good selection.
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June 2023 by Chris W
Very nice nice staffs.
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March 2023 by Patrick Ceasar Muñoz (PC)
Bag that I wanted was available
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December 2022 by Jae F
Was here with my partner the other day for the Black Friday sale. Despite us having a few questions, asking for a price match seen on the Herschel website, and a few other blunders with our transaction, the two employees that assisted us kept their cool and had a ton of patience. Awesome customer service!
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November 2022 by E K
The store is well organized and very clean. I love shopping here. 10/10
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October 2022 by Chance McClendon (BubblesMagoo)
Good fanny packs for the rave we went too. Nice service but pretty expensive.
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June 2022 by Ivan Shiu
Great quality bags! Sophie is really kind and helpful :)