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February 2024 by Aditya Biswas
Had my oil changed here a few times. Owner seems like a stand up guy that cares for his employees and the cars.
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December 2023 by Mahatta Faisal
The young man at the reception was very disrespectful and was being rude. I just asked him a question and he felt upset with me, shop owners. I have been one of your customers for several years. But I will not come back again. I know that you are very respectful, and if you love your business and your clients, take care of whoever you let talk to clients.
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December 2023 by Nethu Chandrawansa
We had a terrible experience with them. The first two times we serviced our car, we noticed their customer service was not the best. Especially the guy in-charge of the technical work. The lady at the front is better than him and quite courteous.With a doubt in mind, we put our car for the service again last week. We experienced the same customer service and despite of us spending $125 for the changes they made, after two days the car’s engine was stopping time to time when we drove from Vancouver to Burnaby. We have a toddler and was finding it so hard when the car was stopping and it was putting out a lot of smoke.When we took the car back to check they said the radiator needed to be replaced. Even though our car is a fairly old car, it never gave us such trouble. Regardless, it was their duty to check on any issues in the car. They even top up radiator coolant, where they could have diagnosed this issue. They kept saying that someone had put something in the radiator which is hilarious. Then they offered to replace the radiator for $580. We didn’t go ahead with them only because of their poor service and attitude. The price was really not the issue as it was reasonable. We then changed our radiator with someone else and it costed us a close amount. The frustration is that all this inconvenience was unnecessary. If they had done their job properly, we could have avoided a lot of hassle. Not recommending this place to anyone as we don’t want them to go through the same we went through.Additionally after we even paid another $70 for them to do a diagnosis, they refused to give us the correct information as to where exactly the radiator leak was. My husband had to push the guy to give the details.
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December 2023 by Maneendra Anandagoda
Worst ever experience from the technical manager with radiator failure right after two days of service with them. Had to replace the radiator costing huge amount with another service provider.I was a regular customer here (2 times) due to my convenience despite discourteous service from the technical manager. On the 3rd occasion I was charged for radiator coolant during the service but I wasn’t informed of any cracks or any issues of the radiator.Then the car engine started over heating right after a day.When I took the car to them to have a look, I was told that someone has put something inside the radiator. After charging for radiator diagnosis, technical manager was showing attitude and didn’t want to let me know details. But the receptionist was nice enough to let me know anything that she knew.
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November 2023 by Sheila Williams
This is a great neighborhood auto repair shop! Really good price for oil and filter too!
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October 2023 by Sam Liu
Been coming here for oil change and other maintenance repairs for almost 10 years. Knowledgeable and honest staff and owner.
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September 2023 by Kim Maddin
Imperial Auto came to my rescue after my car broke down while I was driving. Not knowing what the issue was and being from out of town, I called Imperial Street Auto Repair as they were in the neighborhood. They don't take appointments but they said I could bring the car in that afternoon. I got it there after closing and the next day they began working on my car. Dave, the owner, was very polite and respectful when he explained what work needed to be done.They discovered the timing belt had broke, gave me a quote based on the average time to fix and tried their best to have the car ready by the next business day (as long as the engine wasn't also damaged). Alas, my 25 year old vehicle was very rusty and the labour time doubled due to the care the mechanics needed to take to not break the rusty parts while installing a new timing belt kit. To my surprise, Dave honoured his original quote even though he probably should have charged me double or more due to the extra labour time. Dave and his staff treat you like a customer that they want to come back! They are true to their word when they advertise "honest and affordable" service. My car is running great now....thanks Imperial Auto!
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September 2023 by Abdelrahman Khalaf
I went for oil change, it cost me 88$ since my car doesn’t take regular, it costs a friend $45 . They don’t take appointments which is nice but depends on what’s required for your car. They are flexible and i watched them doing additionals for other customers while i was there. Grab u laptop if u want to use it to kill time they have decent waiting area
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August 2023 by Raegan N.
Went in for an oil change......not impressed. They ripped other stickers off the inside of my vehicle without even looking what they were, and threw them out. Then lied about it saying they were on the outside of the windshield and they didnt take anything from the inside of the vehicle. AND I started having oil issues post oil change, took it to the dealer, well they tell me the shop screwed up the oil change and now I have the displeasure of having to call them back and trying to get them to pay for the repair costs to fix their mistake. How do you mess up the simplist job to do on a vehicle? Take my advice, take your vehicle elsewhere. I also had oil on the stickers on the inside of the hood where it latches post oil change from these guys.
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July 2023 by Marie Marie
Had an oil change done here for the 1st time, said I didn't really want anyone inside my vehicle for a reason but no go. Well after I left I noticed they ripped a sticker off I put on the windshield with very important info and put their new oil change reminder sticker on. Well they didn't read my sticker info instead they just threw it out, then tried to say they didn't touch anything inside my vehicle and that it was on the outside of the windshield. UH NO, I put it there and I wrote on it....so how would I write on it on the outside of the windshield when I'm inside my vehicle...then they said you were standing outside the shop where he was working why didn't you say anything? Um I'm on the outside of the shop while the nose of my vehicle is far in the oil change bay, but if they claimed they haven't touched anything inside the vehicle when did they magically put their sticker on the inside?? Funny how that works hey?
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May 2023 by Coho Car
I went to this place for an oil change I found the experience very good in the very positive way the owner was really nice ended up getting a really good deal on an oil change I definitely will be back recommend checking this place out for any mechanical problems you may have or any car detailing once again great place great experience definitely will be backService: Oil change
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April 2023 by Nik Rzv
Honest and reliable, prices are also great. I've been coming here since 2018 since I moved to Burnaby and have never been disappointed.
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April 2023 by Dennis Arguelles
Me and my two kids were on our way back home from Burnaby to Vernon when my check engine light went on in my dashboard. It was a frustrating moment as I don’t know if it’s a major issue with the engine. So I checked and googled online for an auto repair shop and here comes Imperial Auto Repair on top of the list then I checked reviews and it was good. So I head onto the shop and found Dave in the counter. I told him the issue and he told me to check and try opening and closing the gas cap as sometimes it’s the issue so I tried it but then the check engine light is still on. I came back and he sent one of his guys to check on the issue. They connected a device and pinpointed a problem with my thermostat in the cooling system. Dave explained the issue clearly and gave me options. I opted to have it fixed, service was really fast and fixed the problem faster than expected. Two thumbs up for the great customer service and a job really well done. I drove for 5 hours and we arrived safely home. Thanks again Dave and all you guys there in Imperial Auto Repair! Keep up the great service! ???Service: Auto engine diagnostic
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March 2023 by Axel Sauvé
Came in with an engine light on. Engine light was fixed but they told me I had to change a transmission module, which would cost me upwards of $1,200.00. I decided to get a second opinion somewhere else nearby and nothing was wrong with my car. Have been riding it for 6 months now without issues. Decided to wait before making this review to be 100% sure it was a scam.There are several other auto shops in this area, do not waste your time (and money) going to this place. Also, not very good customer service.
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March 2023 by lana kozlova
I highly recommend this autorepair shop for exellent customer service, knowlegebble stuff, positive attitude, helpfulness, patience. I had a great experience to change the oil, work with tires, and general maintenance.
