Kiehl's provides professional skin consultations with friendly and helpful staff. Consultants offer great advice and product selections that improve skin. The in-store experience is enjoyable with pleasant, knowledgeable, and exceptional customer service. Staff greet customers right away. The store also promotes recycling, accepting empty containers for their system. However, the online service is described as horrible and helpless, with a recommendation to avoid ordering online. Some customers note that staff attention can feel uncomfortable when the store is empty. Overall, the store is highly recommended for its in-person service.
