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February 2024 by Grace Yu
I called to ask if they have crutches, they told me they did, I asked them to check as another store I went to was out of crutches and they repeated they had crutches. So I went over and… they were out of crutches. The lady who answered the phone not only gave me the wrong answer and wasted my time since I had to travel to the store and look around for the crutches, she also sounded mad I even bothered asking. Rude and unhelpful.
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January 2024 by Yogi
I needed directions for getting into Brentwood mall and how to find London Drugs to pick up a package at Canada Post. Kobe at Customer Customer service was very kind, patient and helpful!! His directions were perfect. Thank you for the excellent customer service!!!
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January 2024 by Cecilia
Parking is getting harder and harder to find, and the pharmacists are rude. Tiffany was on the power ride.
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January 2024 by leah wong
The service from the postal outlet inside London drug brentwood is excellent.and very professional
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January 2024 by Marco Herrera
Great place to find all pharmacy stuff
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January 2024 by Raya E
I am shopping at London Drugs over 16 year ,and rarly had negative experience at brentwood location. Lina, cosmetic department manager, is aggressive and very rude sometimes. ?
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January 2024 by JAIMISH PATEL
Nice and polite staff. It was good experience.
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December 2023 by Noah Nitikman
I went to pick up my new television today. The guys in the Electronics department , including the mgr who was wearing an awesome Christmas sweater, couldn’t have been more helpful. No pressure on the sale, no up-selling and they took the time to explain all my questions. Great stuff!
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December 2023 by Kenneth Lagerstrom
Short on selection. Overpriced merchandise. Don’t buy batteries there unless you want to pay almost double Save-on-Foods price. One box of toys showed manufacturers srp as $15. LD price at $25, on for limited time big special of $13.
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December 2023 by Evangeline Dalaya
I live near this London Drugs location and I'm so happy it's here. This location is located just inside the mall near a parking lot. They have an ICBC which is convenient for your car insurance purposes. There's a Canada Post inside at the back of the store. There is a pharmacy and photo lab which take passport photos. There is a single washroom stall just inside the entrance near the customer service desk. There is a tech area with a service counter as well as a beauty counter. They have a large area with packaged groceries. Around the holiday season just inside the middle of the store they have a large gift section. This store has almost everything you could possible need. I enjoy their LD extras rewards program. Aside from getting busy at times and needing to wait for assistance I have no complaints. It's like a mini Walmart but better ?
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November 2023 by Saad Khan
I usually go to Shoppers for any quick purchases but recently I have been going to LD as they have a bigger selection of items. my recent experience was sweet, I was in a rush and one of the service associates, Sonia, was patient with helping find the items I was looking for and even told me about a promotion on one of the items that reduced my bill.great service and kind people!
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November 2023 by Abdinasir Mohamed
I came by the other day and the lady at the photo center was extremely dismissive and rude towards me. She needs to reevaluate how she treats other people. Overall, I decided it wasn't worth the hassle of putting up with the blatant disrespect, and I went to another photo centre's.Do better.
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October 2023 by AQ M
I came by the other day and the lady at the photo center was extremely dismissive and rude towards me. She needs to reevaluate how she treats other people. Overall, I decided it wasn't worth the hassle of putting up with the blatant disrespect, and I went to another photo centre's.Do better.
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October 2023 by Adelaide Choi
I usually like shopping at this London Drug because of its cleanliness but tonight’s experience is really disappointing. I got there at around 7 and not many staff on the floor for assistance(most are stocking). I needed help to open the Yugioh card locked box and a staff helped eventually. He sent me to customer service right away. I was hoping to have the item in hand price matched and was ready to go to show them the price I found on this Canadian website. I had a couple items price matched from this website before. I thought this time will go smoothly as well. Unfortunately no. The price difference is a few bucks off. The lady at customer service asked me to check out on the website to show her the shipping fee and all associated fee to see if she can do it. I was really taken back by surprise. I said to her, forget it I am just going to order online then since she put me through the process of one button away from checking out.
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October 2023 by Dave
Brought my Macbook in for repair after a bad experience at the Apple store. Staff were helpful, the service was cheaper than what the Apple store quoted me, and I didn't have to deal with the crowded nightmare that is the Metrotown Apple store. Normally I don't bother writing reviews, but the technician, Mazda, went above and beyond so kudos to him. Would recommend over the Apple store.
