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March 2024 by JEff KIM
Needs follow up and transparency of engraving price.- the manager of the store was very helpful during the purchase, however, the end result went down the hill during pick up. Completely wrong font of engraving for the gift, and the manager told me about the price of the engraving during the purchase and now a clerk told me that completely different price that I ended up pay litte more that expected and the clerk sounded as if giving me a discount price during the pick up because of the failure of the correct work order. Wrong finish of the work, wrong information. The Jewerly was alright but... Therefore, I need to consider my future visit.
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February 2024 by a
Huge waste of time. The answer is no. No they do not engrave things you take to them. Even though it says they engrave things. Pleases don't waste peoples precious time. Tell people you do not engrave outside products. This is a huge hassle.
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February 2024 by Anna Nehm
Mona and Store Manager Scott were beyond amazing to deal with. Excellent customer service. Love my rings.
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December 2023 by Roger Pelat
A good selection , Great Service especially from Manager Scot, and Mona....
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September 2023 by Harmanpreet Dhillon
I would save yourself the trouble and do not shop here. Horrible costumer service. I bought an item and within 19 hr I came back to hopfully exchange the item and they couldnt accommodate for me. I will no longer be shopping here nor will I let me family and friends shop at any Micheal Hill.
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September 2023 by Ravi Kambo
My wife had a horrible experience with the customer service.
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March 2023 by Randy Smith
Over the past few years we had issues with my wife's wedding ring and couldn't get help from anyone to fix the problem and then we met Mona at the Loughheed store and we were looked after and had our issues dealt with quickly and my wife is happy! We will only shop at the Loughheed Store now and deal with Mona. Amazing service
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January 2023 by R Salazar
I was at this location (louheed mall) 2 or 3 days before they had the power outage in the mall, and me and my wife wanted to purchase a gold necklace. The lady was very rude and would not let me even try on the necklace. I felt this lady was being racist towards me and my wife. I will never give them my business again. The lady working behind the counter was an middle age Arab women I believe.
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October 2022 by Vitaliy “Vitaliy’sMagic” Savchyshyn
Very knowledgeable stuff, nice location too.
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June 2022 by Daniel Kim
This manager here or whoever it is Asian lady. Was very disrespectful with my jewelry piece and was not helpful in any way. She put on the ring as if she owns it to see how it look on her hand and then discarded it on the glass table instead of returning it into the box that i had displayed it with.
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February 2022 by Sam D
Went into this store Oct 2021. I wanted a simple pair of sleeper earrings. The woman assisting me did not listen to what I wanted and kept trying to sell me hoop earrings at 100s dollars more. "Oh but the quality. You won't get this elsewhere."I said no thank you many times and insisted she show me what I was interested in or I would try another jeweler. She slapped some sleepers on the counter and snarked at me "you want?" With a scoff. I said "not anymore" and walked away.
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September 2021 by arash darvish
Beautiful collections and amazing people. Mona and her colleague were really friendly and helpful.
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September 2021 by Grant Meldrum
Went in today with my fiancé to get her ring resized where we got introduced to Linda. Would highly recommend dealing with Linda if you are able to since our experience with her was amazing! She was really helpful and answered all our questions that we had about the ring and also some wedding bands that we had looked at.
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September 2021 by deven Myran
Worst service ever under the new management I’ll never purchase jewelry here again. Before the new management they gave really good deals and where very helpful. The new lady just wants to press over charged prices on you rather then help out with what your looking for.
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September 2021 by Denise Cimaglia
This location is the best!! Super friendly and fun salespeople. They follow COVID protocols perfectly. Very knowledgeable and attentive. We won’t buy our jewelry anywhere else!!
