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January 2024 by Tannis Smith
Bought a very expensive electric double “lazy boy” from here. Paid for assembly, assembled wrong. Promised customer service if anything was wrong, lie (one of the foot rests stopped going up a month after purchase -simply got a “your problem, no returns”- didn’t want to return it at that point just wanted help). The arm rest has a lift up compartment with plugs and usbs - one usb plug just fell off immediately, now one of the plugs doesn’t work. Material, damn- looked like a fantastic fake leather in the store. It wore off quickly, literally it’s flaking off. Also the stitching is coming out like a cheap walmart jacket. This beautiful 2 seater cost me $3000. These guys are snakes,
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November 2023 by MARK Namatican
Awesomeanager and staff we only come here
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June 2023 by Chintu Mukhija
Best Furniture store I hv ever visited. 100% real wood and I am using their furniture from last 5 years and it still looks new. I visited them last week to buy a bed and I really appreciate their unique designs, quality and reasonable prices. Highly recommended
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March 2023 by shagun gumber
Natural Wood store is one of the best stores I visited. Great customer Service, lots of variety with quality. Must visit for the furniture for your dream home. Highly recommended...
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September 2022 by Adam
Very rude salesman, mid looking furnitures that are overpriced. You can try to negotiate and get a lower price, but they will give you a very hard time. Overall just avoid this store, there are much better ones out there.
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August 2022 by Liu Mengyuan
2 stars for quality: As you can see in the pictures, the table comes with 7 holes on the surface. I was told this is natural design. Actually, I am okay with 1 or 2 holes as shown in the showroom, but 7 is just too much and it definitely affect the overall pleasant looking.5 stars for delivery: compare to 2-3 months waiting from another furniture store, Natural Wood Furniture is supper fast. I got the table within 5 days. I am pretty satisfied with that. They even assembled the table for me.So overall, I would give this experience 3 stars.
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May 2022 by M Li
Bought a bed and a mattress. Bed is solid wood and quality is great. Their delivery schedule is super flexible and the 2 gentlemen assembled my bed efficiently. Great experience!
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April 2022 by Ishwinder Singh
Best quality furniture at the best price in town. I shopped at many furnitures stores in Surrey and nothing compares to this store.
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April 2022 by Shanpreet Singh
I loved the spectacular customer service and the sales staff of Natural Wood. They are very helpful and have so many selections to choose! Definitely recommend!!
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February 2022 by Kevin L
We bought a maple computer desk in 2018 in the past four years it has aged okay. However, we ordered a maple desk because it shouldn't dent easily. This desk dents very easily, an electric cord is able to dent this wood. I suspect that they used a variety of woods, including fir and maple.
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January 2022 by Jas Sidhu
Beautiful furniture, excellent delivery all done within 2 days. Even tho this week was busy for them they still went out their way and got it delivered after 2 days of purchase will come again!!
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October 2021 by Randhawa
Lots of custom options available on all furniture that meets your needs! I purchased a custom bedroom set and custom sofa set which was made exactly how I had imagined it. Outstanding customer service with super friendly staff to assist. HIGHLY RECOMMEND!!!
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September 2021 by Roy M.
My wife and I wanted to completely renovate our living and dining room. It had been in excess of 35 years since our last renovations so there was a significant amount of furniture that had to be updated and replaced. Keys to our renovations were to have our 8 Thomasville dining room chairs along with 2 casual chairs reupholstered as well as replacing our sofa and matching chair. We had shopped extensively and became quite demoralized with what was available. Mostly, we couldn't find what we wanted as we had a specific design in mind. My wife did see a sofa and matching chair she just loved but they were made in the US with extensive lead times and the price was considerably above our budget. Also, prices we were quoted for upholstering were also way beyond our budget. So we were indeed quite demoralized. Continuing our research we discovered Natural Wood Furniture Gallery (a misnomer as much of their furniture is upholstered) right here in Burnaby and met Harjit. After seeing pictures of the sofa my wife loved but we couldn't afford, he said they could custom make it right here in the Lower Mainland and the price he quoted was considerably less than the price of the sofa in my wife's pictures and was now within our budget. To make a long story short, Harjit was true to his word on everything. The sofa and sofa chair arrived today and we love it. He also oversaw the reupholstering of our 8 dining room chairs and 2 casual chairs. Although there were some issues, including our being royal pains and Covid, Harjit worked tirelessly for us and personally made sure the final products were all to our complete satisfaction which they were. I would highly recommend this company. Roy M
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September 2021 by Ron
I purchase a set of custom size sofa and love seat from their Surrey store and I'm so happy with what I have received. I ordered these at the beginning of last December and received them in about a month. That was great as everywhere else that I went, they've been asking a couple of months to have the furniture ready for me.The only issue that I had was receiving one of the cushions being softer than the other one. I called Harjit, the store manager, and he wanted to see the cushion. So I took it to their store and in a week, they sent me the right cushion. There been a mistake but well, mistakes happen everywhere and they tried to correct the issue for me with no problem. That was a good customer service.Don't want to be picky but the only suggestion that I have is that customers need to receive a written warranty along with the product. There's a note under their receipt that says "Manufacturer's printed warranty is the only applicable warranty". That means that there should be a separate paper, not the receipt, as a warranty paper to safisfy customers. Still I trusted the store manager and proceeded my purchase. I recommend this place for sure.
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September 2021 by Robbie matharu
best furniture store in lower mainland i would strongly recommend, I have bought solid wood furniture including king and queen size bed suites and sofa sets and dining table for my new house. i have received an efficient service and delightful experience from the staff. I will suggest everyone to go into the store and you will find the suitable furniture for your space. Great customer service!
