-
February 2024 by Amber M
I don’t understand why they have so many staff working if they ignore customers and chat amongst themselves. I might as well just shop online.
-
January 2024 by Alison Wylie
Efficient, knowledgeable, great service.
-
October 2023 by John S
Not the cheapest place to get lighting but they definitely have a good quality. So I think that’s worth the trade off. We were helped the moment we stepped into the store and quickly found the fixed track lighting we were looking for.
-
October 2023 by Taryn (Teaox.)
Friendly and knowledgeable staff. Lots of beautiful products to choose from. Highly recommend
-
June 2023 by Louise Smith
Outstanding products and customer service ! Shout out to Sally and Branch Manager Leif Wyatt ... thank you for going above and beyond. Highly recommend this company for all lighting and bath fixtures ... quality & customer service surpassed all others in my bathroom renovation journey.
-
March 2023 by Narmatha A
They carry a variety of beautiful lighting. Service by Peehu, Maria and the manager from the back was exceptional!
-
January 2023 by Susan P.
We’ve done 2 bathroom renovations using the expert advice we received from Laurie H. At Norburn regarding lighting, faucet plus shower and bath selections. His expertise and background in suggestions resulted in 2 beautiful bathrooms that people never tire of complimenting and we never tire of looking at and using. Absolutely my go to person and store…great customer service.
-
December 2022 by Matt Gul
Amazing store, huge inventory, friendly knowledgeable staff and prices are reasonable.
-
August 2022 by Andrea Jibodh
Disappointed, I'm doing a reno and was hoping to get some new lighting throughout and discuss bathroom options. I walked in and there were 3 associates and not one acknowledged me. There was nobody else in the store. After 10 minutes I left.
-
January 2022 by Harold Lindsay
There are positive and negative reviews. This is definitely a negative review. Pandemics and flooding aside, there is no excuse for our salesperson's, Anne, at Norburn Lighting for treating us with such disrespect by not keeping us abreast of the truth in where and when our shipment for recessed lights trims were arriving. We purchased four housings in early October and had them installed in our new kitchen ceiling. Two trims were not available however we were told they were on order from Toronto. Long story short, we had no customer service from Anne, she would not return our calls as to where the trims were or when they would arrive. Just completely ignored us by not calling or making up stories when we called her. I finally spoke to another sales person on December 19th and found that the trims were only now being manufactured in China and would not arrive until the new year. In the meantime our kitchen ceiling was looking as it does in the photo. Well, Leigh R (if you are still with/part owner of Norburn, and or Robinson Lighting, if you are associated with Norburn, I think that you should take a closer look at some of the reviews and take them more seriously. You can cancel my order for the trims, by the way.
-
December 2021 by M N.
When I walked into Norburn, there were 4 staff each behind their own desk. I perused the store for 20 minutes waiting to meet my husband and choose light fixtures for our bathrooms. During that 20 minutes, not one of the staff asked how I was doing or if I needed assistance. As soon as my husband stepped in, all of the staff perked up and asked how they could help him. I couldnt believe it. Not impressed at all.
-
November 2021 by Ali Lalani
I’ve been going to Norburn for all my lighting and bath needs for years now and I am always blown away by their level of customer service. Whether it is after hours help or expediting orders last minute they always pull through. Allison, Allen and Maria always make sure me and my family are incredibly well taken care of ?????
-
September 2021 by Toni Tichauer
Allison helped me pick out the perfect chandelier at a price I could afford for a rental apartment. Many years back I used Norburn Lighting for a complete reno and loved everything about the product and the experience. To this day I still have some of the same fixtures. 5 stars from me!
-
September 2021 by Greg Scott
We recently purchased a home and did fairly significant renovations. As we were doing this, we wanted to upgrade the lighting to refresh the look.We came to Norburn Lighting after visiting a couple of other stores. One of the things that motivated us to look to Norburn was that the other stores did not provide much help in making recommendations.That’s when we met Allison Johns at Norburn. She immediately showed interest in helping us find the right dining room light and reviewing various options. When we told her we wanted to change all of the lighting in our home, Allison was most patient and helpful. Her knowledge shone through. She had great ideas that we had never thought of and in cases where we had a different notion about what we wanted, she listened and accommodated our wishes.There’s a lot to think about when deciding on this many choices, as well as the kitchen and washroom sinks, faucets and other hardware.Allison came up with wonderful suggestions, she was friendly and very dedicated to making our experience as great as it could be.Thank you very much, Allison. We would happily recommend you to anyone looking for quality lighting, kitchen and bath needs and the special attention and effort that you put in.Greg & Christy Scott
-
November 2020 by Kam Tafreshi
Great lighting and bath store for builders, designers and home owners. On hand stock is good also.
