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February 2024 by Defne Birol
*Rating the company return policy and not the staff*Very misleading return policy when you are buying online. Items that are not marked as final sale cannot be returned even if you come within a week of buying. As well, many of the items in store were falling apart. Really shows the lack of quality and care. Buyer beware when shopping online.
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January 2024 by MANDEEP KAUR
I loved the service provided by one of their manager named Maribel. She is super nice and very helpful. Thanks Maribel, I will come back soon!! :)
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January 2024 by Laine Rubio
Used to really love oak and fort but unfortunately, the quality of their clothes have really dipped while the prices increase. Also, not fond of the mirror being outside of the changing room. I don't feel comfortable coming out of the changing room to be judged.
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December 2023 by Casey Cheshko
Was in the store to make price adjust. Girl did not listen to what I explained. I explained 3 times. After the went straight me where for 5 minutes and upon return said that the team is not on sale.I checked in the office website this particular item is on SALE.Awful service no one know produce and gave no clue that they have system to check. I not trust Oak and Fort workers check everything by your own!
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June 2023 by lu queena
A female shopping guide who can speak Chinese has a bad attitude. She gave me the impression that she looked down on anyone and was arrogant as if the store belonged to her. this is ridiculous i buy at oak all the time and this woman makes me not want to repurchase anything at oak！
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May 2023 by Byron Reed
not sure why some reviews are so bad. i’ve experienced nothing but good quality from the clothes and friendly reception from the staff. i wish they had more menswear but i understand this is just a pop up store.
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April 2023 by belle
had the best experience!! the skirt i wanted didn’t have my size so the lady (i forgot to ask for her name) helped me pick it up from richmond location and brought it over. thank u tons!!!!
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April 2023 by Nena
While i like the style and the staff are friendly, i have found that every item purchased from this store is low quality and got damaged in some way or another. Not worth the price for the quality
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March 2023 by Kai Teez
Quality so bad. My shirt and pant was thread out after 1 month wearing, 2times only.
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January 2023 by Ju
Top-notch service, friendly staff (they are genuinely helpful) every time I shop here! My shopping experience has remained the same over multiple years, pre-/post-covid!
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January 2023 by Kevin Luong
I had to ask if they had any left at any other location so that it can be sent to the Coquitlam location. They checked and gave me hope that they will send it out. After this interaction, one of the guys from the store came to the store front and told me that they would sort it out and get back to us with a decision. I left the store and waited for the good news that I was hoping for, which was that they send the item to the Coquitlam location so that we can pick it up. Fast forward the next morning, my wife checked her email and saw that they refunded the product without contacting us and we realized that they sent that email the minute I left the Metrotown location!! This is unacceptable, we were expecting a call so that we can work something out to grab the product we wanted. I just want to say that this kind of customer service is unacceptable. If you couldn’t have done anything, just say it on the spot, not tell us one thing, and then when I turn my back, you immediately do something different. At the end of the day, we were not the ones at fault, we just wanted the product. You had successfully lost a costumer.
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January 2023 by May H
Worst store. Nobody is friendly (no smiles, hellos). But one attendant decided to reorganize the product I had just put down, while I was asking my friend to hold a water bottle for me so I could try it on. Seriously super rude.
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December 2022 by Julie K
Top-notch service, friendly staff (they are genuinely helpful) every time I shop here! My shopping experience has remained the same over multiple years, pre-/post-covid!
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October 2022 by Seojeong Kim
I love the style and vibe of the store but their customer service ruined everything. I understand they are busy and rushing into organising the store but they just bothered to help customer which is their duty i guess? Especially the experience at the fitting room was totally awful. Thank you for making my wallet closed.
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August 2022 by nicole
Friendly and attentive customer service. Decent selection of clothes
