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February 2024 by Sean Robichaud
Bought a vehicle from open road VWToday the staff were very professional and the price was realistic being a used vehicle.. we would recommend this dealership to anyone in the market for a new or used vehicle ! Ask for Jake he has a good handle on the market prices !!
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February 2024 by Blair Worrall
bought my car here several years ago and have brought it here for regular maintenance, even though it is more expensive than other options. Brought the car in at 9am and was told it would be ready by 2pm. When I came back at 3pm, the car hadn't been touched. There was no call to warn me of a delay, and I ended up having to leave with no service done. Mistakes happen, but what was galling that, beyond a polite apology and offer to reschedule, nothing more was offered to actually make me feel years of loyalty meant anything. Won't be coming back.
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February 2024 by Claudia Gerber
I recently brought my car in to be serviced a VW Open Road in Burnaby.My car had some tricky problems, being an old car . It took a few days to be fixed.I was given a new courtesy car, which was a great experience for me. Special Thanks to Mercedes for the detailed information explained in a very friendly way. I was treated with respect and understanding.
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February 2024 by Chris Gilbert
We visited Open Road VW recently after viewing a 2019 VW Jetta through CarGurus. I sent an inquiry via the Car Gurus site and received a quick reply from Matin. Through email we arranged a time to see the car.We were quite impressed with the dealership upon arrival. Matin greeted us and immediately showed us where to get some refreshment while we waited to see the car. We had a great conversation while on our test drive where he answered all our questions. The car itself was exactly as described in the ad and after a brief discussion amongst ourselves we decided to purchase the car. The purchase process went very smoothly. Matin was patient and kind as we got all the necessary paperwork completed.When we returned to pick up the car it had been cleaned and detailed so it looked brand new. We completed the final paperwork with Nick who made us feel extremely comfortable. At no time did we feel overly pressured either by Nick or Matin. I drove away very happy with my new car.This was my first car purchase in nearly 20 years and it couldn't have gone any smoother. Overall I was extremely pleased purchasing my car from Open Road VW and look forward to any future dealings I may have with them.
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February 2024 by Grant Yao
matin helped us purchase a id4 effortlessly. No pressure sales ?
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February 2024 by company P&L
I had a good experience here when I get my first Volkswagen ID4. all of staff was very dedicated and supportive to customers
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February 2024 by Raquel B Martinez
It was so far the worst experience that I have in a dealership here in Canada, my husband and I where looking for buy a second car, and the seller Mati or whatever the name his name is just start asking questions about the length of our permits, credit score and random questions that we don’t care because our intention was paying cash, without trying to show us the car or give a small piece of services which he doesn’t has. First of all considere that not all your clients have the same profile or need a credit to buy a car. Be smart !!Please new comers or people that have study or work permit don’t waste your time in this dealership. It is the first time that a seller starts with negatives.
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February 2024 by Negin Alinejad
The biggest shout out to Matin, Patrick and Jana, I had my best experience getting a car in Canada, I love my TAOS and I don't think I would ever go anywhere else than open road VW. If you are looking for a car, this is the place for you to have it easy and exclusive.
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February 2024 by Heval Hamidi
Best service, thank you so much Mark!
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February 2024 by Maximus Decimus Meridius
Very pleasant service. The advisor Mark I dealt with is very knowledgeable about vehicles seeing as he was also a supercar technician. Highly recommend for anyone who has a Volkswagen and looking for a trusted dealership that knows the brand.
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February 2024 by Baorong Wei
Good experience with the service! Jackie in this store helped me a lot in purchasing my first car. Really efficient work.
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February 2024 by Biba Lupetin
I got my new Taos just a day ago and was very happy with the sales advisor Jake Lee. He was very helpful, kind and helped find the best solution for my purchase. I traded in my Jetta and was very happy with it. I had a chance to check my old car before leaving with a new one. It was very nice of Jake to have it done in a very olite way. Finance manager was great and my purchase, along with insurance transfer was quick. Jake prepared all the needed papers efficiently. Compliments to all the staff at the Open Road Burnaby, especialy Jake Lee. I would recommend to check with Jake if you want to purchase a new car.
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February 2024 by Jaden Liang
Thanks for Hal's 5star professional and passionate services! Car maintenance and repairing experiences are as always great and helpful!
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February 2024 by wu grace
I had great experience deal with Hal. He is very helpful and resourceful, highly recommend :)
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February 2024 by Chris He
I recently had the opportunity to visit the service department at OpenRoad VW Burnaby to help my fianceé with switching winter tires and resolving a minor issue with Apple CarPlay. Despite not being a VW owner myself, my experience at this dealership was outstanding, largely due to the service advisor, Hal. His expertise shone through as he skillfully guided me through the process, making sure I comprehended everything that was required. Hal's exceptional service has left such a positive impression that I am now considering purchasing my next car from them. I highly recommend Hal to anyone in need of reliable and top-notch vehicle service.
