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March 2024 by G F.
I like others use the Home Depot plus Rona/Lowes for various home improvement needs. First time I have used them for a rental and decided to use the Burnaby location as that was convenient for the landscaper I hired. The need was to rent a roto tiller with some power behind it as the yard to be tilled was full of roots and we wanted something that would cut up those hummers like a hot knife through butter. So landscaper goes to the location, finds my contract, is assured all is ready to roll and gets this very heavy and pretty awkward to handle machine onto his truck. Similar awkward unloading at my place and we manhandle it into the back yard. So far OK. Start it up, it fires up and runs for about a minute, then nada. Takes a while and we determine there is no gas in it. NO GAS. Neither of us have a jerry can or extra PREMIUM grade gas kicking around so --- on my dime as I am paying him hourly --- he heads to canadian tire to buy a jerry can, hits a gas station to put 8 bucks of high test gas in it, gum boots it back to my place and we have already eaten up 90 minutes of rental and his time and haven't got this beast to till a thing. Since there was no real instruction on how to drive this thing given at the HD location we messed with it now that it was running and after another 10 minutes got it to go. OK, now we are cooking and this large heavy machine is chewing up the yard with my landscaper holding on for dear life. Meanwhile I am on my phone, calling the rental department to explain that they are going to need to credit my card for the lost time, gas, etc and there is no way I can get a call through. Phone rings 10 times then auto hangs up. I am at this for 45 min or so, try to call the main store and it doesn't even ring it just hangs up. For the love of god Home Depot fix your phones. OK so job is completed we untangle the root balls clinging to the tiller, clean it up, load it back on his truck and he is off to Burnaby to turn this in. And lo and behold I get a call from the rental desk with an apology and a credit. And the lovely lady on the phone took the sh&t I dished out because their rental department deserved it. This ended with somewhat of a credit back and an apology. Will I do a rental from them again? No. This is chalked up to a life lesson. And will I ever try to phone that store again? Not on your life. Cheers all.
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February 2024 by George A.
Yo, peep this review of Home Depot on Henning Drive in Burnaby, BC. This spot is straight-up my go-to for all home renos and appliances, no cap. Located right in the mix, it's got everything you need to pimp out your crib, from tools to fixtures and everything in between. But yo, let's keep it real - dealing with the staff can be a hit or miss situation. Some of them are mad helpful, but others be actin' like they got better places to be, you feel me? Like, I'm tryna get my keys cut, and they just walkin' past like they ain't even seein' me. But hey, I guess they just grindin', hustlin' to keep up with the demand. Despite the occasional staff drama, I still keep comin' back to Home Depot. It's right around the way, and ain't no other spot in the hood that's got such a dope selection of home improvement gear. So yeah, even though the service can be whack sometimes, this joint stays my go-to for all things home improvement.
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April 2023 by Cosmin Afloarei
Mr. Adel Nassar is fantastic
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March 2023 by Sheyma Alfak
Very knowledgeable and helpful staff
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March 2023 by Dona Jindo
The Home Depot, Inc., is an American multinational home improvement retail corporation that sells tools, construction products, appliances, and services. Home Depot is the largest home improvement retailer in the United States.In 2021, the company had 490,600 employees and more than $151 billion in revenue.The company is headquartered in incorporated Cobb County, Georgia, with an Atlanta mailing addressHome Depot Canada is the Canadian unit of the Home Depot and one of Canada's top home improvement retailers. The Canadian operation consists of 182 stores and employs over 28,000 people in Canada. Home Depot Canada has stores in all ten Canadian provinces and serves territorial Nunavut, Northwest Territories, and Yukon through electronic means (Online Sales). The Canadian head office is located in Toronto.
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March 2023 by Majid Akbary
You can find everything you need
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February 2023 by Astrid B.
I came to Home Depot on Henning Drive yesterday to buy a compact refrigerator and was assisted by Taylor and Gord. They were so amazingly helpful. I showed them a printout of the selection I found online and Taylor led me to the various refrigerators and opened the packing so I could have a look at them. Gord helped load the fridge onto a trolley for me and advised me to keep it upright so that I could use it right away (I did not know that fridges shouldn't be placed on their sides if you wanted to use them immediately-something about distribution of the freon). I was impressed with the customer service of these 2 men. Thank you!
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March 2022 by Andres Rua
Beautiful:)
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March 2022 by stewart cook
awesome
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December 2021 by David L.
This year I've been busy with my new home, and I've done a lot of shopping at Home Depot. Home Depot has a huge selection, but they don't carry all of the best quality products. Most of their products are good for non-professional use such as their paints such as Behr, which is below average quality paint, and it has been an absolute nightmare to use for DIY consumers and professional contractors. The staff at the Customer Service Desk has excellent service (fast, efficient and friendly) but floor staff at the paint section has disappointing service. One staff member wouldn't give me paint stir sticks because he told me that I had to buy their paint to get it, but I told him that I bought paint as I showed him my Behr paint can and receipt! After, he told me that they had a limited supply of paint stir sticks, and he didn't want to give me any of their stir sticks, but there were over a dozen in the can! There was another incident when I witnessed staff at the paint department screaming at customers because they weren't properly lined up. After these two incidents and the poor quality of Behr paints, I told myself and others, to always avoid Home Depot for anything paint-related. Awful paints and awful customer service!
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June 2021 by Naved N.
!Recently, I had decided to do a bunch of renos to our house and had to go to HD. From past experiences, of terribly lazy staff, I was dreading going to the store. Well, I was in for a real surprise! And a pleasant one! These guys have got their act together and some more! Each staff I asked for help went out of their way to offer assistance, Ann from their PRO department was just INCREDIBLE. She efficiently got my order together for pick up. Getting home, my contractor asked me to order more stuff, the guys at the PRO desk, once again were very helpful. Had ordered a wall heater online only to be told by my contractor, it wasn't the best for my needs. Took it to the shop - no questions, gave me a refund, and I got the right one. Great job Home Depot and thank you for easing some of the pain of renovations!
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June 2021 by Jim Z.
store chat on line misslead u / store put u in hold for hours / head office customer complaint phone service in india they hang up on u several times its better pay few dollar more from a local store who employees are here and been train to our standard this was a question took a week argument and not answered yet, imagine if u need ur wwwwaaarrrraaannttyyy u get no where while they hang up and say sorry was disconected and our phone service is herer i got a gggoooodd ddeeaaalll but nottttt wortttthhheed a hot dog stand customer service
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March 2021 by Nikki Siu
Good variety, had a sale section. Not many workers around to assist
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March 2021 by Sean Emerson
I wanted plants. They sell plants! It was a match made in heaven.
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November 2020 by Duong V.
Sooooooo I broke one of the screw for a DIY table and brought them in here to see if they can help me fix. Customer service pointed me to a location to find things myself but a staff there, Aakash was super helpful and help us fixed the screw. He then showed me what to get for future situations like this.
