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November 2023 by Ravi Khanna
Our favourite pet smart to go to the grooming team is awesome, Andreanne did an amazing job. Thanks!
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November 2023 by Jessica Roberts-Farina
The staff were all wonderful and so helpful. It was a treat to meet so many happy dogs shopping with their owners too!
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November 2023 by Sarah Emily M
As with any business, some employees are great and some not so great, but the salon staff here are amazing. Ever since Stephanie took over as salon manager, the salon has become SO MUCH BETTER. My dog is reactive and Stephanie is the ONLY one she let's groom her - which she always does an amazing job!It's obvious that PetSmart as a corporation cares more about money and their customers than it does it's employees, but I can tell that the salon's priority is taking care of the pets and making them feel comfortable. I can't imagine having to deal with reactive dogs and rude customers everyday, but they do an amazing job.
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November 2023 by TRADING HAPPI
I usually come in to get to know all the pets before i commit. These last few visits i noticed that this store is slipping on some very key issues that they really need to improve.I would rate my last 3 visits as: Horrible customer service!, rude, and UNsupportive staff members more interested in carrying on in very heated arguments between themselves or customers with valid complaints. That Groomer named Stephanie is very rude to customers and her co-workers. Staff around her seemed very tired of her abusive & toxic ways. I feel sorry for co-workers. STEPHANIE ONLY CARES ABOUT MONEY, and not how she treats people. I think this Stephanie brings on the drama with her bad business practices.I did not enjoy my last 3 visits and just left each time. I do not think i will be buying my next family pet from this store even though I live& work 5 minutes away. I really felt a review had to be written to prevent any future escalations as it seem it was about to turn violent with all the hostility between dogs and people. I would stay away from this chaotic store.
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November 2023 by Elina Kuznetsova
If you are going to get a cat or dog, fish or some reptile, it's a perfect place to visit. At the same time, here you will find food for them, costumes, accessories, toys, and professional advice. Sometimes here are great discounts for aquariums and other stuff.
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November 2023 by Shayne Farah
I love this store. Staff is always friendly. Helpful too. Convenient location for me. Lots of parking space. Everything is good
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September 2023 by Eric Tham
Stephanie always provides our dog Panda with the best grooming experience!
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August 2023 by Kel Zamora
I am so grateful for the staff making it a possibility to edit my Uber delivery for something I can’t get delivered. I am super sick and contagious, and really needed this delivery done for my pets! Thank you!!
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August 2023 by AMRIT DHILLON
I recently took my furry companion to PetSmart for a grooming session, and I’m delighted to share my positive experience. The dog grooming service provided by PetSmart was exceptional in every way, from the care given to my pet to the professionalism of the groomers.Upon arrival, the staff welcomed us with a warm and friendly demeanor, immediately putting my dog at ease. The groomers demonstrated a genuine love for animals and a deep understanding of different breeds and their specific grooming needs.
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August 2023 by Todd S
The prices here are increasing at a greater rate than most other pet stores. The kibbles I buy have increased nearly 30% this year but are the same old price at several other stores. Shop elsewhere so you don't get ripped off.
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July 2023 by Barb S.
I couldn’t find one of the items I was looking for and the staff were VERY helpful and cheerful. Always have great service here.
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June 2023 by James L.
Obviously, this place is pet friendly. Great selection of products & a clean store.
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June 2023 by Melanie Campbell
Harley & Stephanie are awesome! My little guy loves them both. So now if ones not available, we can go to the other.
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June 2023 by Hade Man
Always been a lovely place to groom my dog! Especially as he ages into his senior years
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June 2023 by James Yang
Very friendly knowledgeable staff. Bought a dwarf hamster into our family and did not realize it's an escape artist. Upgraded the cage and the staff was very friendly and helpful in exchanging the cage.