Purdys Chocolatier
Hours:
Lougheed Mall, 9855 Austin Ave #817, Burnaby BC BC V3J Hours
About Purdys Chocolatier
Purdys Chocolatier at Lougheed Mall is a long-standing and dear choice for many, offering a great selection of chocolates and a family favorite ice cream. The service experience varies. Some staff members are described as lovely, pleasant, and going the extra mile to serve customers well. However, other interactions have been negative, with reports of rude behavior from certain coworkers that made customers feel unwelcome. There are criticisms about the pricing, specifically that ice cream add-ons incur an extra cost that is not always clearly communicated. Additionally, there is disappointment with the design of the previous points cards, where collected stamps have faded away, making customers feel their loyalty spending was wasted. Despite these issues, many customers continue to recommend and use the store.
Most Recent Reviews
October 2025
Plenty of chocolate options to choose from, and they have an ice cream section to try their tasty ice cream.
October 2025
5 stars all for Ori. She was incredibly kind, sweet and helpful!
August 2025
Purdy's chocolatier is always our #1 choice, specially Lougheed mall by Austin, great selection always present , the young Muslim lady Heena is very pleasant and always goes the extra mile to make sure her customers are served well , we will always recommend them.
Thank you
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