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December 2023 by Hiruth
Very professional service & the sales associate assessed my walking tendency to help me select appropriate walking shoes. The walking shoes I got fit me perfectly. The store has a variety of walking & running shoes & and sports attires.
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December 2023 by Stephen Tuohy
Hashil has a vast amount of knowledge on running, and the types of shoes that will suit you best. He spent well over an hour with us trying different shoes and explaining the pros and cons of each type of shoe. If you need a pair of running shoes, Hashil is the man to see. 10/10.
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September 2023 by Tanishk Karavade
Hashil is really knowledgeable in terms of what a person needs and recommended me the appropriate product for my flat feet. Honestly it was so good just getting so much knowledge and facts about shoes and product knowledge which helped meChoose the right pair for standing retail jobDo call in to check if he’s working as am sure he’ll be able to help you guys out with the right pair. He was very clear on product knowledge and helped me choose something that was comfort driven rather than the better looking pair
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August 2023 by Michelle
Very happy with my purchase and the service! Friendly, patient and knowledgeable staff. Helped me to select the right shoes. I will definitely be coming back in the future!
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August 2023 by Jared Smith
Went here today set on picking up a pair of Hokas but walked out the door with a completely different shoe. Hashil (employee) was so knowledgeable and gave me recommendations on what he thought was best for me. I tried on 6 different pairs and I felt like a bit of a nuisance asking to try on so many but he made me and my mom feel like he was happy to help with any of our needs. Strongly recommend running room and Hashil if you’re unsure of what you’re in need of. Thanks Hashil!
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July 2023 by clayten ramsey
Today I went to the Burnaby outlet, and had a great conversation with Leo Tam, who fitted me with a pair of new balance, wide sneakers that perfectly fit my feet in accordance to my insoles that I had purchased from my podiatrist. His expertise and professionalism was outstanding. He quickly saw my situation and showed me the Hoka brand and we decided that the new balance was perfect for my feet and my requirements. This is the first time I’ve owned a new balance pair of sneakers, and I placed them on my feet and they feel great. Walking out of the store. I am wearing my new shoes I feel like 1 million bucks so confident and comfortable. Thank you to Leo Tam and the team at running room….
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July 2023 by Scott K
Horrible costumer service. Lied about being a Manager, when called back - different employee said they didnt have a manager at the store. Defective Shoe - would not honour return policy .Said we were wearing shoe wrong - despite our family using the same style of shoe for over a decade. GO ELSEWHERE
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June 2023 by Jaison Toor
Came here to get Hoka's... they didnt have my size but not an issue! Staff was very friendly and helped me place order online.. shipping was quick and is perfect size and fit! Highly reccomend :) there is indian guy working there.. was very helpful!
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March 2023 by Parveen Bandan
My go to place for comfortable running shoes. Have purchased 4 pairs so far and everyone at this location is super nice.
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February 2023 by M L
wow Leo is the best sale person we have ever met in Canada! He is a person who knows what he is doing and good at it.Thank you for providing such stress free, running guru guide for my parents running shoes
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November 2022 by June Wilde-Eremko
I came in to return a 25th Anniversary present my husband bought for me. I was met with a wishy washy reception and the answer was no. It had been a few months. And she read me the policy act. I explained that my husband has come in more than once to buy gifts. Still nothing. Guess I won't be visiting this store anymore.
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November 2022 by Thomas Lauer
Jessica was great. She did a perfect assessment of my feet. She is extremely knowledgeable and professional. I wish everyone could be like her.
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November 2022 by Terry
Jessica W was very helpful. She demonstrated knowledge and patience with both my mother and me. She analyzed my mother's walk, bring out different shoes and ask key questions with many descriptions/adjectives to capture the best shoe. My mom would walk back and forth to assess her comfort and Jessica didn't get impatient at all! She even encourage her to take take all the time she needed with a smile! Then she had to take care of me! My experience with the Running Room has been great! Thank you so much Jessica :)
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November 2022 by Jenn
Amazing service! The staff helped assess my husband and my feet to recommend the best shoes for us. Gave us tips and taught us what to look for when picking out running / walking shoes. Happy feet now!
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November 2021 by Lisa Yang
I came in thinking I wanted a specific shoe but it didn't end up working for me. Janelle was the only one working at this time and she was so helpful, providing many options for me. It was 30 minutes before closing and there were many customers but Janelle was still very attentive. Nothing but great things to say about my experience here. :)