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December 2023 by summer lane
Terrible customer service all around, If i could give a 0 rating i would. Highly don’t recommend this location of she’s fit. Cancelled my membership in June, got a charge end of July after the 30 day grace period. Contacted she’s fit Metrotown immediately, the employee didn’t sign off on my cancellation so told me there was nothing they could do. I asked to cancel then and she said my account would be cancelled beginning of August. Great. Now fast forward it’s been 5 months of transactions bi weekly, my bank has blocked them on fraud and still getting daily junk phone calls saying i owe 300$ in late fees and biweekly payments. Have gone to the location multiple times and been told they would cancel, still nothing. Emailed about 20 times now and just get ignored. Extremely unprofessional and awful management. Don’t come here, they suck.
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November 2023 by O'Hara Kamis
Such a great gym! I was thrilled when I discovered she’s fit because I was nervous about working out around men. If you feel the same, this gym is definitely for you! It’s a great safe and confidence boosting atmosphere where everyone is so kind. I’ve been going here for 1.5 years now 4-5 times a week and it’s the best gym I’ve ever been to! They have everything I need and there’s lots of space. The staff are so helpful and friendly, I stop to chat with them every morning before I start my workout. Couldn’t recommend this gym more!
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November 2023 by Christina Viet
This gym is a hidden gem that strikes the perfect balance between affordability and quality. With reasonably priced memberships, it welcomes fitness enthusiasts of all backgrounds. The staff are incredibly friendly, always ready to offer assistance or a warm greeting. The overall environment is cozy and inviting. It's a place where you feel motivated and comfortable. However, it's worth noting that improvements could be made for the bathroom in terms of cleanliness.My personal trainer, Maria, who trains my daughter and I, is an absolute gem. Her attention to detail in explanations and instructions ensures that every workout is both effective and educational. Maria's professionalism and kindness create a welcoming and motivating atmosphere in every session. Her extensive knowledge ensures we're always on the right path toward our fitness goals. What truly makes Maria exceptional is her patience and her ability to push us beyond our comfort zones while respecting our personal limits. She does it all with a warm and good-natured spirit that makes each session enjoyable. Working with Maria has been a transformative experience for my daughter and me, and we couldn't be more grateful for her expertise and unwavering support.
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November 2023 by Malia Zhao
Unpleasant First Impression Due to Impatient Front Desk StaffI've been with Club 16/She's fit since 2019. Today, it's my first time (October 17, about 545-6pm) going to this location and asking about membership and group classes. The lady at the front desk, who had curly dark hair and a slightly chubby figure, appeared impatient as she explained and rushed through a lot of information. On top of that, throughout the entire conversation, she frequently squinted her eyes to express annoyance and impatience. I had to ask her to repeat some of the pricing details and the contract/penalty terms. It seemed like she was blurring out this information, which is important for me to consider. She was the first person I interacted with, and it left me with a bad impression of this location. I don't think I'll be returning here.
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October 2023 by Manami K
I really enjoy my experience here. Friendly staff, clean facility, and a wonderful trainer Maria! She helps me improve my body. After the training and the diet she told me, I lost my weight a lot! She is professional, knowledgeable, and sweet:) I recommend making appointments early before she becomes more popular and fully booked!
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October 2023 by Sydney Ruiz
I finished 12 training sessions with Cateryn, she has honestly been the best trainer. I had never been to a gym before and had no idea how the machines works but she was always with me, she explained all the exercises step by step and even helped me with my diet! I also felt very comfortable since she also speaks Spanish!
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August 2023 by Shani Reza
I am a regular member at this gym for almost three years now. I used the tanning booth in the private room August 5th. I was completely naked in the room for 30 minutes and I kept hearing noises. After I finished my tanning booth session I looked up and noticed a big hole and a man is up in my room in the ceiling with a flashlight looking at my NAKED body. I asked him what he was doing there up in my own room and he said he was doing maintenance. I FREAK OUT and run to the reception CRYING. I booked an appointment to speak with the manager.The day comes, the manager of this location does NOT bother to call me to discuss the situation.I call the gym the next day and the manager makes an excuse saying she did not have the time to call me. I ask if I can get a compensation of any sort.That would be the LEAST they can do. She gets back to me the next day and tells me there is nothing they can do.Super unprofessional.Manager does not care about her customers.Does not even bother calling back.This could have been prevented if the girls at the reception payed attention but they don’t care and all they do is chit chat whenever I come to the gym.THIS is an only women’s gym. Huge violation of the gym policy and their promise.And huge violation of my own privacy.If I can give it 0 stars I would.
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August 2023 by Songul Reza
No privacy. She's Fit promises a comfortable environment for women to workout, there was a male maintenance worker in the tanning booth without warning anyone. This gym should warn others if their are maintenance workers in the tanning room. She's Fit customers are promised an all female environment and the gym has failed to fulfill that and privacy. The gym did not even apologize or care. This is supposed to be a female gym only. Any maintenance should be stated and customers should not have to deal with such matters. Super disappointed.
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August 2023 by Mademoiselle Teema
If you are looking for a personal trainer, Maria is AWESOME!She will take the time to explain the movements, what muscles/ muscular chain it involves (if that interests you). She encourages, compliments, warns when needed, and more importantly, pushes where she sees potential.She has a genuine passion for her craft will shepherd you towards your goals, sustainable healthy habits.She is definitely ? recommended.
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August 2023 by Jac D
Some machines are never fixed and have been broken since I started a year ago. The stair master start button. And a elliptical that doesn’t incline I’ve told the front and it’s never been fixed. Also there’s one Elliptical that has never been cleaned on the base of it. It’s absolutely disgusting. They seem to have a problem with the air conditioner, it also smells terrible at times. If they fixed some of these issues maybe it would be better. I will try GoodLife in the future.
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August 2023 by Shani R.
I am a regular member at this gym for almost three years now. I used the tanning booth in the private room August 5th. I was completely naked in the room for 30 minutes and I kept hearing noises. After I finished my tanning booth session I looked up and noticed a big hole and a man is up in my room in the ceiling with a flashlight looking at my NAKED body. I asked him what he was doing there up in my own room and he said he was doing maintenance. I FREAK OUT and run to the reception CRYING. I booked an appointment to speak with the manager.The day comes, the manager of this location does NOT bother to call me to discuss the situation.I call the gym the next day and makes an excuse that and she did not have the time to call me. I ask if I can get a compensation of any sort.That would be the LEAST they can do. She gets back to me the next day and tells me there is nothing they can do.Super unprofessional.Manager does not care about her customers.Does not even bother calling back.This could have been prevented if the girls at the reception payed attention but they don't care and all they do is chit chat whenever I come to the gym.THIS is an only women's gym. Huge violation of the gym policy and their promise.And huge violation of my own privacy.If I can give it 0 stars I would.
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June 2023 by gabriela reis
The price for the gym is okay.But there are so many points off.The equipments are old or are always in maintenance. If you ask for help they say they don’t know.Also, always the accessories like halteres, pulley, and others are never in place.The people might leave it unorganized, but what about the staffs? Shouldn’t they put it back in place?I feel that is missing stuff in the gym.I think for who takes gym seriously and have no time to be looking for accessories it is not a good deal.
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June 2023 by Joane Thompson
Gym is super clean and the staff are pretty friendly. Best thing is they have sauna and tanning bed.The price is unbeatable, and it never gets super busy where you can’t use a particular equipment.All the machines are relatively new, and there are lots of machines. I love it that it’s an all woman gym, and I feel extremely comfortable working out there. The community is great, and there are work out classes that you can join for free if you have a membership there, which I think is really sweet. Everyone wipes down the equipments when they’re done, which is pretty rare. Parking is easy as well. 10/10
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June 2023 by Sonia Hulei
This was my first time using a gym and I really enjoyed the welcoming environment. A big thank you to my personal trainer Maria who was very knowledgable and understanding. She really tailored the workouts to my level of experience and I am much stronger now after my 12 sessions with her. Highly recommend!
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June 2023 by Venice Ayque
I love this gym. The staffs are welcoming and the facility is a great place for women to workout. My trainer, Maria is very knowledgeable and nice. Overalll, I enjoyed my experience here.
