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November 2023 by Annie Chen
I called ahead to see if a pharmacist was available to provide a prescription for a minor ailment and was told that the pharmacist would be available till 10 PM. I arrived before 9.30 PM - when I told the pharmacist about my ailment, he tried to convince me that no treatment was needed (but said he could prescribe something if I really wanted). When I asked for the prescription he decided that since it was 9.30 there was no time to complete the assessment and told me to go to another location instead. Honestly just seemed like he didn't want to bother and just wanted to get home early.
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November 2023 by Anthony C
This complaint is specifically against management with regards to the understaffed Canada post office. 30+ people line up and only ONE person working?? We waited 45 minutes to mail a parcel. Shame on you management!
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November 2023 by Lophy H
Every time when I pick up medication it was never straightforward, they make it hard and question your confirmation before really looking for your meds. For picking up other items, they seem unprofessional and lack of knowledge, giving whatever explanation so they can give me the runaround. Been there many times, every time they manage to make me frustrated. So I’m changing my pharmacy. Won’t go there again.
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November 2023 by Summer Time
Pharmacy is much better here than the one we were going to closer to our place. They will at least fill your prescription and ring you through unlike the ring around I’ve had at other shoppers
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September 2023 by Renata Yulgusheva
Disappointing experience. Pharmacy filled in wrong prescription, I pointed it out. Came back to pick it up correct prescription. Was given correct medication but when got home discovered the seal was broken and 1/4 of the meds was missing. Called the store, they asked if the seal was broken, I confirmed it was. They asked me to bring it back. Came back third time, they offered to provide the remaining 1/4. I watched them drop that 1/4 portion on the floor (meds have to be sterile), then stick it in my package. Asked for clean package with unbroken seal they refused .
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September 2023 by Kathryn K
I called this location to find out if they have something on stock (even though their website said they have it in stock). For 35 minutes, I was bounced around from what I thought was customer service, I was put through to the pharmacy who kept putting me on hold so they could contact the "merchandiser." After waiting, ther merchandiser finally picked up and asked if another item was the item I was looking for. I offered to give the item number, but they said they didnt need it. So after asking me a second time what the item was they said they didnt have that. So I had a 45 minute phone call, 40 minutes of which was on hold, and 30 seconds of conversation with a person who didnt even seem to try finding my item. What shoddy customer service! I WILL be calling the 1-800 finding out why this store is so incompetent.
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September 2023 by Ray Moyes
Great service and professional advice. Always has my weekly medication ready for me when I need. The pharmacy can get busy and so at times I do wait in line for my pills. Not really a bother though. I highly recommend this pharmacy.
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September 2023 by Dhruv Kamboj
SHER staff is so so rude! What she think of her? She replies so rudely. Terrible experience of getting B12 shots here!! First they give appointment and then ask to wait for an hour even after having an appointment. Then they ask to come next time before 6pm without appointment and again ask to wait because they do nit bave any pharmacist available. What is this? Either they should say No we cannot inject or shut down your business!! I asked SHER next should I come with appointment or walkin she replied I don't know please ask that lady(pointing to her staff) OMG!! Respect your customers!
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September 2023 by Trevor Lahey
Horrible pharmacy I had to move to Davie.My doctor is fed up with Highgate shoppers pharmacy wasting his time.The head pharmacy guy is petrified of anyone taking psychiatric medication. He will abandon his job at the pharmacy an then becomes a scared security guard, eyes like deer in headlights while he follow's you around the store when you enter.A regular prescription is the worst ordeal at this place, they want it the same day the doctor written it or this location refuses to fill it. Even then they will confirm with my doctor wasting they're time even further. I get scripts in advance to save time. They cannot follow instruction's and refuse to dispense medication sometimes for more then 6 days. Once they filled it out, gave me a single pill, not even the proper dose in a paper cup and told me to "go see my doctor".
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September 2023 by Anis Kavanaugh
I have been shopping there for few years & Service In All Departments Including Our COVID Vaccines Was Handled With Extra Care Sunce I Took My Senior Parrents There. Every time I call to check on product availability they are very polite . The cashiers very helpful & cosmetic department very helpful. I truly enjoy shopping there I go there Eventhough it’s a bit far for me . Thank you to All Staff …
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August 2023 by Alex A.
The worst Shoppers! On the website is ,,Choose 3 free samples at checkout with your Luxury Beauty purchase".I never get samples in this store.Never!!!
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July 2023 by Andrew S.
Over the past few days, a family member started coughing and feeling under the weather. To play it safe, I yelped Pharmacies in the local area and found Shoppers Drug Mart open until midnight even on a Sunday. COVID testing kits are still be given out without charge. I was pleased they even provided a few sterile face masks just in case we needed it. I don't know of any pharmacy in the United States that would be open until midnight on any night unless it was a hospital or urgent care facility. Perhaps, national healthcare in Canada plays a vital role for accessibility to all citizens here. This was a fortunate find on a late Sunday evening.
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July 2023 by Becky Raelee Stacey
When I first moved into Burnaby with 3 years ago, the shoppers drug Mart was awesome. Today the staff doesn't give a s*** about the customers & when it cost you $6.49 for a small tub of margarine. The same price that they sell a pound of butter for or $7.49a liter for 18% cream. You know they're ripping I used to get my prescriptions at the save on. Then I switched to shoppers and I left shoppers and I went too much better pharmacy right down the street The pharmacy that cares about the customers their drivers are faithfully delivering on time and they don't overcharge you. Today I witness the customer asking for some customer service by the lady that was working. The cashier was telling him that's not the aisle and it's in number three. But actually the product was in aisle number five and she was very rude to him. I don't know what's going on with this shoppers but this shoppers and the one across from Metrotown I'm not going to give them my business any longer. I may actually even consider switching banks because PC financial and shoppers drug Mart, the loblaws corporation and the great Canadian Superstore are all going downhill fast
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May 2023 by alan hung
Went to the pharmacy for a prescription Monday morning, it wasn't busy. The pharmacist told me its about 35 mins wait. I came back more than one hour later, they told it will be ready in less than 5 mins. i ended up waited another 30 mins, total waited for 1.5 hr when they told me it’s going to be 35 mins wait ! Finally when I was able to pay, they found out they messes up the prescription so they had to remake, I waited for another 15 mins so total for almost 2 hour for a prescription that other pharmacy can get done in 10 mins. Only if you got all day, otherwise don’t come here for prescriptions.
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May 2023 by Cerise
Very poor customer service, the man at the pharmacy is a cad, his behavior is very unpleasant, I do not know in which school he went, he does not respect the ethics of his work which is to treat any employee so customers with respect and dignity. He didn't care and did not bother to inform and help the client as he should, while the person was suffering. He needs to change his career if he can't stand a certain categorie of people. What a horrible person, he does not deserve to be there. Shoppers drug mart is known for harrassing and discriminate people.
