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November 2023 by Kristin H
Should have taken the pharmacy reviews more seriously. I tried the automatic phone refill service and gave them a call on the day/time they told me it would be ready. The pharmacist tells me it has not been filled. I’m sorry what? she continues to cut me off multiple times after trying to voice my confusion as I try to figure out how this happened. I told her a simple phone call would have sufficed to clear up any matters (if they did not have enough to fill, if I was filling it too early). But she refused to take ownership, even though a simple phone call on their behalf should be done if they spot something on an order that they cannot fulfill. When I went later went to pick up I amTold that they cancelled my prescription?? Again, CALL your customer if there is an issue! Will NEVER go here again, incompetent staff that is full of excuses
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November 2023 by Grimoaldo Assuncao
This is not the best place to do your prescriptions medication.You give the prescription, they promise to get ready, when you came on the schedule time, even the prescription can be found, no one knows where they left.Really disappointing and frustrating.I don’t recommend this pharmacy at all.
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October 2023 by Olga Golovyak
I was refused service this morning by Cindy because the medication I wanted to buy was over the counter. She told me she would only help me if Im picking up a prescription and to go to the front. I had questions about the medication I was purchasing and needed to speak with a pharmacist, but she brushed me off and didn't even bother to come to the counter so I could explain that I needed help. There was no line up at all, but still she wouldn't give me the time of day. This isn't my first bad experience at this pharmacy, but after this situation I really never want to go back there.
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September 2023 by Sophie
*NEW! PHARMACIST CAN WRITE YOU A PRESCRIPTION* (Of course not all kinds)Amazing pharmacy team!!I had an issue with my prescription (my virtual appointment was with an NP from Ontario for somehow, and the prescription couldn't be processed).Pharmacist Cindy noticed my situation assessed me right at the counter.She prescribed and prepared an eye ointment I needed in less than 30 minutes.Thank you so much!! You team made my day ?
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September 2023 by M V
Dear Jacob kindly learn this by heart before You confirm your customer over a phone call that Canada post is open and they drive 10 kms with big package to ship
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June 2023 by Nicole Clarke
Asked to get a box of insulin needles and was refused by the pharmacy department because “you need a prescription because people use them for bad purposes” I have never once had an issue getting insulin needles and never once been asked for a prescription. Maybe train your employees to not be idiots?
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June 2023 by Kelly Kyer
I’m appalled and shocked at the blatant negligence by the pharmacy and its assistants at this location. With how they handle prescriptions and the advice they give to customers, is a lawsuit waiting to happen. Definitely reporting this pharmacy to the College of Pharmacists
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May 2023 by Peachy Digital
This is by far the worst shoppers pharmacy there is. I wish i could give 0 stars. Always late on my prescriptions, i’ve had to wait every time I go when they called me saying it was ready.They also don’t answer the phone here. Your better off hitting the safeway next door or some other pharmacy nearby.
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May 2023 by D R
This product is $39.99 at LD and $67.99 at SD. This is typical of the exorbitant prices at Shoppers Drugmart.
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March 2023 by Michael Frank
We feel pretty frustrated with our experience today. My partner is a tattoo artists in the downtown east side and went here to exchange their naloxone kit and get a sharps container for their tattoo needles.When we asked about the naloxone kit, both pharmacists pulled faces at us. It made us feel pretty judged, but they exchanged it without hassle!However, when we asked for a sharps container the pharmacists asked what we needed it for. It really threw us off, as even if we were using it for illicit drugs, the question feels invasive and uncomfortable. I didn't come here to feel like that. Then when we explained it'd be for use in East Van, the pharmacists told us we need to go to east Vancouver to get one. Mind you, we never mentioned getting one for free. We had every intention of purchasing one.A few minutes later we asked the other pharmacist, Danna, if they sold sharps containers at all, to which she told us they do, and that we could buy one. She explained free ones are given to people with prescriptions, but they do have large and small ones for sale. We purchased one.The other pharmacists lack of communication was frustrating, and I don't see us returning here in the future.Harm reduction and needle disposal needs to be approached with compassion and humanity. If we were using hard drugs and were looking to dispose of them responsibily, this pharmacist would have denied us that, leaving us few choices but to dispose of our used needles in hazardous ways.Shoppers can do better. Most of my experiences at other locations have been great. Do better Northgate.
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March 2023 by Kai Knutson
Worst Service I have every seen in my life. I was want some help understanding some medication. No one would help me. I even asked to speak to the manager Hajera. She was rude, spoke down to me, and made me stupid. Please don't use this store.Go to shoppers next door they have better prices. and better service.
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December 2022 by Devon Eggers
Basic shoppers, so nothing different there. But with this location we've run into some very rude staff. So, not my choice of place to go if not needed.
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November 2022 by SheyRock
Staff were friendly, my friend and I were only there briefly to get a mascara.Only complaint I'd have us parking. Tip: park underground with Save on Foods as it's right above/beside
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November 2022 by b. renee
i have had many problems with this pharmacy and the staff is always rude. i have been a customer for 3 years and i am switching pharmacies so they no longer receive money from me.
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October 2022 by Kim McKay
I can’t say enough good things about the pharmacist here. I’m going through a tough and complicated health time and she took the time today to help me figure out my medication and answered all my questions. Hajera is so kind, patient and helpful. I am so grateful and appreciative. This is the place to go for real support.