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September 2023 by Jason Valentine
One of my friends is a POC. He told me whilst shopping and casually walking through the aisles a blackbird security person began following him around which made him super uncomfortable. Almost like he a thief of some sort, he would not cut eye contact and annoyingly tailgated him everywhere he went even in the diaper aisle? This is extremely disappointing to hear and very racist.description of the security was an Indian as well so I'm not sure what this means
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September 2023 by Gerry Garcia
I was here for the 20x points offer. I signed up the app and something wasn't working properly with it. They told me to contact pcoptimum for my missing points. Pcoptoptimum stated that there is no 20x points on perfume. I called shoppers again to verify that my perfume was part of the offer and they said yes. Again pcoptimum said no. I went in face to face and asked a lady to check and make sure it is valid for my perfume, she never checked but reassured me it was. So someone is lying and I will never step in your store again because of the terrible experience I had. I deleted the app and my account with all my points because of it. Thank you for your time.
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September 2023 by Naomi
rude and unprofessional staff.came here to find a peptide night cream, figuring i’d switch up my usual from the inky brand at sephora. when i asked the sales person to help me find the creams, she enthusiastically said yes. however after i asked if there was anything in the 20-30$ price range, she immediately changed her tone and basically told me off.her exact words were “we only sell creams starting at 60$ here, go check isle 2” before walking away without waiting for a response. big karen vibes. then when i went over to check isle 2, the security guard very clearly was following me and creeping me out, so i left.what a disaster in customer service lol
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August 2023 by Steven Cooper
I don’t know what it is about Shoppers Drug Mart pharmacists, but they are some of the most unhelpful, rude and condescending people i have ever come across. In addition, this particular pharmacist wouldn’t answer any of my questions regarding my medications AND she attempted to give medical advice. Pharmacists are NOT doctors, and should never give medical advice or try to diagnose- which is exactly what this person did.
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July 2023 by Andrew S.
Walmart pharmacy ran out of benedryl cream and didn't have any extra inventory on hand. This store was in close proximity and had lots of benedryl cream available. The only issue was that the self checkout system flagged my US credit card, forcing a cashier to run over and punch her manager code to override the system. This wouldn't have been an issue at Walmart.
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July 2023 by Diana Lu
The advisor Rinku was incredible, she empathized with me and her desire to help was felt. Although I still do not see my return of money reflected (which I hope if it happens), Rinku made remarkable the good execution of her work and her customer service. I am very grateful to her
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July 2023 by Scarlett Ma
An incident that occurred during my recent visit to your store, which left me and my friend feeling inconvenienced and uncomfortable. While we were carefully selecting our items in one of the aisles, a staff member with an empty loading cart suddenly cut right in front of us, showing no consideration for our presence. This action startled us and even posed a safety risk. It is disappointing to witness such thoughtless behavior from your staff towards customers.However, I am pleased to share that another staff member, who was working nearby the "Uriage" cash register area, witnessed the incident and promptly took action. This exceptional staff member immediately recognized the inappropriate behavior and approached us in a highly professional manner to offer her sincere apologies. Her respectful attitude and acknowledgement of the incident helped diffuse the tension and restored our confidence in the level of customer service provided by your store.I would be grateful to convey my gratitude and appreciation to this staff member. Recognizing and rewarding such exemplary behavior is essential as it sets a positive example for other employees and reinforces your store's reputation as a customer-centric establishment.
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July 2023 by Earl Pollitt
I was disappointed with the poor CS tonight as i sought to do an exchange on a faulty product of dental floss, The supervisor at the till wanted to not exchange as i showed my receipt dated Mar 23/23. She was going to refuse & i said i had found it faulty this past Mon. She checked with another staff & agreed to exchange it. She was not that friendly or apologetic after agreeing to exchange it. It was a very negative experience & felt that SDM does not want to stand behind their products when they have a policy of a certain returning faulty products. Attempted to call the 1-800 CS # & they are closed & searched for their hrs without success. I will call another day. This discourages to wanting to shop at their store as it was a very simple request to exchange a faulty product & it was made difficult.
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June 2023 by JX
No wonder Google Reviews gave this store a score of 2.7!!! If I could give 0 stars, I would.The worst experience I've ever had here. I even felt prejudiced and unfairly treated since Sylvia at the beauty department seemed to be poorly trained and was so haughty. The store manager didn't seem to care about the complaints made by customers.
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April 2023 by Hillbillytc
Worst customer experience ever. We had to wait in line to pay cause the csr wanted to touch and chat about everything the client in front of us was buying. The csr had a finger splint, so we thought this is what is slowing her down and her partner can process three people in the same time. The best part was she did not charge us for the 100 dollar shaver we had, as we walked out notice this go back and tell her. She charges us for it we ask for a bag and she says sorry store policy eveyone has to pay 40 cents for the bag. Really we just saved you 100bucks. Not going back there
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February 2023 by Yasmeen A
Had the absolute worst experience ever. Came in on Sunday with a friend to buy some new Chanel and Dior makeup along with stocking up on my usual Embryolisse moisturizer. I’ve never been fond of this location in particular but, will stop by if I’m in the area. We were approached by an Asian woman and offered help, we let her know we’re still looking and will ask for help if needed. We were swatching some shades and then all of a sudden she comes up and starts following us. We were trying to back away and she kept coming closer. She didn’t give us any space to look or find what we wanted. To get her to stop following us, we tried to get to the other side of the store by the moisturizers and she walks 1cm behind us the entire time, not even kidding she was so close to me I felt extremely uncomfortable. So did my friend. I told her more than once that we’re good and don’t need any help. She still wouldn’t leave us alone. I understand working on commission and wanting sales but this is no way to treat a customer. I’ve been a customer at shoppers for over 15 years, alongside my mom. We always buy majority of our fragrances and makeup here. I’ve never once had an experience like this. We ended up feeling so uncomfortable we left and didn’t purchase anything. She followed us right up until we were right outside the entrance of the store. I found this so strange and weird, never in my life have I encountered this before in any store, whether it’s high-end or not. I will never come back to this location. If I could give 0 stars, I would. Train your staff to have more respect of people’s personal space. I really should have complained to the manager but, I didn’t wanna create a problem. However, I am really dissatisfied. Please save yourself the trouble and go anywhere but this location. Honestly, scratch that, go to Hudson’s Bay instead, their customer service is a million times better. Still can’t believe this happened.
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February 2023 by Tracy Xiao
Five stars to Liz at the beauty boutique for the quality of her service and the level of professionalism are truly exceptional!!!Love shopping at this location in general coz they have the one of the widest selection of products and the staff is generally pretty friendly. But Liz at the cosmetic department is the one I’ve consistently had delightful and pleasant experiences with, and got me think I should write a review coz her expertise, patience and professionalism really deserves recognition.I’ve wasted so much money on skincare and foundations coz for some reasons, the salespersons I encountered before either just weren’t that experienced with color matching and recommending products based on the need and skin condition of the customers or only cared about making the highest commissions. The thing I loved immediately about Liz is that she cares to spend time with me trying to understand my skin and concerns first. I could tell she genuinely loves what she does and wants to help me find the right product.During my last visit, I asked for products like dry shampoos and hair dyes that are usually sold in the front aisles, she even insisted taking me to the aisles in case I got lost instead of saving the time to help new walk in customers at the time who surely looked like big spenders. Let’s be honest, she could’ve made more sales but she just asked her coworkers to take care of them. I’m super impressed and decided to leave a review. And during all my visits, she didn’t push for sales at all and just made recommendations only based on my inquires. When I debated between different scents of the perfumes, she even offered me samples to try on at home so I could make better decisions.I could go on but well, if you ever need to buy cosmetics or other products, look for Liz and you will see yourself. I’m just glad I’ve finally found someone who I can count on to achieve my beauty goals while getting my money’s worth!P.s this location has all Chanel, Dior and YSL products so I don’t have to make separate trips especially when I want to have more gift options to explore. You could call and ask for Liz and even ask her to put products on hold for you, which is what I usually do so my favorite items won’t be sold out by the time I visit.
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February 2023 by Marian Ibrahim Sawires
The worst Shoppers ever! And their beauty place is owned by a third party that refuse to scan PC optimum card! For real?! I went there today to redeem a perfume coupon, the lady who was entering my order she refused to scan my card, she just said no! That their policy say so! I asked can I see that in your policy or even in my coupon! The answer was no! Oh okay, well! I said then cancel my order, she said no as well! Wait what!! You don’t want to cancel?! And even she was holding tight my coupon and didn’t want to give it back to me! Weird, never had this experience with any shoppers I have ever visited! Don’t go there, they are scammers!!
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January 2023 by B Suchaya
Their products are various but its location on the top floor of the mall made me decide to buy from another branch near home instead of carrying a bag while shopping in the mall.Overall is satisfying, a good place to find almost everything, some products they offered better prices than other stores and its quality and packages always look nice and clean.
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January 2023 by G C
The pharmacist (who worked the early afternoon shift today) was rude and unfriendly when I had asked for the covid test kit. She took a while to acknowledge me and when she did, she was quick to dismiss, in an annoyed tone, that they did not have any in stock. Quite shocked, considering she was friendly when chatting with her coworkers.Definitely not a good experience this time and will reconsider going back to this location.
