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December 2023 by A Campbell
Their prices have been insanely creeping up over the last few years and now are ridiculous. I would regularly go there for toiletries, makeup, and other things but then the facewash I was buying somehow went from $19 to $25 within like 6 months! I was so mad when I went to Whole Foods and found the exact product same size for $17. How can this price gap be possible? Toothpaste is more expensive...really just everything. Would not recommend this place unless you NEED something late at night and everything else is closed. Do comparison shopping research first.
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December 2023 by thu le
Goated place to hang out w your friends and browse thru overpriced stuff that you prolly wouldn’t really buy. One of the only establishments that opens later into the night so sometimes it’s pretty convenient to pick up essentials when all the other stores are closed.
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October 2023 by Joyce C
I think it's very apparent that this is one of the worst pharmacies around. Up until recently, the post office staff have been great. Seems like the post office has had some staff changes because the level of service has gone downhill. I recently went to pick up a package from my PO box and was told bluntly that they had sent it back to the sender because I didn't pick it up within 15 days. I've had a PO box here for quite a few years and this has NEVER been the case. When I explained this, I was simply told, "that's not how things should have been done.". Um, ok. BUT THAT IS EXACTLY HOW THINGS HAVE OPERATED FOR YEARS. If you're going to change the way you operate and do things, GIVE PEOPLE A HEADS UP. Her attitude was unapologetic and blunt. Will not be renewing my PO box after this year.
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September 2023 by Sandra M Ferancik
Not very happy with the service provided by the pharmacy team, particularly the Manager, Annette and the pharmacy assistant, Peter.They both need to be retrained on how to service customers.They both are extremely condescending. Please leave your negative attitude at your home.After +10 years of having to deal with this horrible pharmacy, I'll be switching to Costco/Safeway.
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September 2023 by B A
If you reside in North Burnaby and are seeking a pharmacy with courteous staff, I advise steering clear of this particular establishment. The employees, with their 6-month pharmacy tech certificates, often come across as demeaning in various instances. Numerous alternative pharmacies in the vicinity offer a more respectful experience, where you won't find yourself subjected to such treatment. It's worth noting that this behaviour is subtly executed, likely to prevent direct confrontation. Unfortunately, displaying proper etiquette and ordinary human courtesy does not seem to align with their demeanor.
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August 2023 by Dave Fisher
I had used this pharmacy for over twenty years. In the last two years I have probably recieved my standing order monthly prescriptions on time and without difficulty twice (2/24). I have stood in line and witnessed numerous customers with the same issues as myself. Prescriptions not ready when they said they would be, can't find prescriptions that are ready, missing meds in blister packs. I finally had enough and have moved my meds to a different pharmacy. Whenever the staff was questioned about all the errors they simply shrug. Even though I had to take two buses each time to get my meds , I had stayed with them because of previous good service. But that is no longer available at this location.
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August 2023 by İskender Pehlivan
Is it joke? :( All pharmacy staff should be changed or closed immediately. Because people think that those who work there are human, and they go and literally crawl in hopes of getting medicine. I can admit that they must be rude, sullen and lazy, but they lie all the time. They don't make the doctor's prescription I gave three days ago, saying it's ready today, ready tomorrow. And they lie every time I go. I will be going for the 6th time soon, I hope it will be the last. I wonder why they treat me so inhumanly when I have never been rude to them?
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August 2023 by Anita Tuan
My 2nd shingles shot was scheduled today at 11am, when | arrived there, they told me that they couldn't do the injection because there were only 2 pharmacists on weekend, and told me to come back on weekdays! I don't understand there were only few customers then, why they couldn't do the job that they supposed to do! My appointment was confirmed and got a reminder message day before! If the service is like this, I think there are many other options in Vancouver!
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August 2023 by J T
Probably the worst pharmacy I've ever used. Your script will never be in stock, and that would be okay if they'd call you once it was or if they'd answer the phone. But they don't, so you just have to go there every single day. Save yourself the headache of having to babysit your pharmacist and go to Safeway in the same complex.
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July 2023 by Taylor Harrington
I think it's incredible to see how a store managed to hire so many incompetent and incapable staff all at the same time. You guys should check out the pharmacy... its hilarious! One of the staff said "it's the company's ethos to leave the customer with a case of depression" as a joke. But it wasn't funny.
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May 2023 by Sarah X
I have been going to the pharmacy at Shoppers Drug Mart at Kensington Square for years, but it has been the worst experience for probably the past two years. I am not sure why this has changed, but I am going to ask my doctor to forward my prescriptions to another pharmacy.When you arrive at their counter to pick up your medication, the staff takes note of you, but leaves you standing there for minutes causing a huge line-up. You almost feel judged by the staff as if they don't like your face. Am I supposed to put makeup on and put a fake smile on my face for a trip that is supposed to take not more than five minutes, only to not be ignored by the pharmacists? I just want to quickly walk in, pick up my medication, pay for it, and leave. That's it!Speaking of picking up and paying for your medication: After more than 24 hours, it may not even be ready for pick-up. Usually, it took them only a few hours on the same day, but I have now decided to wait at least 24 hours and go the next day, and then I realized, even that isn't enough time. I arrived and was asked to wait another 10-15 minutes. After 20 minutes, I returned to the counter only to be put on hold again like an idiot waiting for anyone to speak to me, knowing they have already taken note of me. When the pharmacist finally arrived, she scanned the item and asked for hundreds of dollars. AFTER that, she asked if I had any insurance with them. Isn't she supposed to check my insurance on file BEFORE she checks out the item? In the past, pharmacists had always checked my insurance before they handed the product to me and the amount ended up to be only a fourth of it.As they failed to prepare my medication in a timely manner with the right price, my trip the next day turned out to be useless anyways, because now, out of a sudden, the computers weren't working. Not only that, the pharmacist promised to call me once the corrections had been made -- a call that, as expected, never arrived. So I am just assuming it's better to wait another 24 hours for them to get their business together.Also, when you have a question at the pick-up station (where you pay, not where you get advised), e.g. regarding your receipt, the staff always acts confused or it seems like they pretend they barely understand English.I'm done with the pharmacy service at Shoppers Kensington Square. Please, do yourself a favor and go to another pharmacy. It saves you time, nerves, dignity, and you'll get your medication when you need it.
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May 2023 by Kelli Lane
Twice they have “not received” my prescription and anytime I go in to pick up they rifle through everything for half an hour trying to find it. I asked for an emergency refill twice now because of them “bot receiving” my rx and the second time they berated me saying they can’t keep doing this. When I called my doctor they explained that this pharmacy is KNOWN for losing prescriptions and recommended to switch me to a different pharmacy. New pharmacy has already exceeded expectations by simply being nice on the phone. Unlike this shoppers.
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May 2023 by Madison Lemke
Horrifically disorganized, save yourself the headache and go somewhere else. Waiting and waiting (30mins+) at the pick-up window to be helped while four staff continue counting pills and the line of customers behind me grows longer. They don’t automatically fill prescriptions that are faxed in, you have to call (if you can get through on the phone) or come in person to tell them you want the prescription filled, assuming they haven’t lost the fax itself it the meantime. I had a 90 day supply of a couple of medications to be filled and when I picked it up they were <5 pills short of each medication—when I explained that I would be travelling for 3 months and needed the full amount, they said they would order more, but on the day I was given to return for pickup the balance of pills they owed me was now 80! They spend another 30 mins scrambling to get me more pills (assuredly from other customer’s orders) and they still could not completely fill it. This pharmacy struggles from a complete lack of leadership and their customers/patients struggle as a result… it needs corporate oversight ASAP.
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May 2023 by Dustin Lange
Are you looking for rude, unsympathetic, and intentionally obstinate staff who will go out of their way not to help you, give you incorrect information multiple times and make you run around for them only to Karen out and not help you, then this is the pharmacy for you!Seriously, watching one of their techs berate one nice old lady in front of me should have been enough to tell me to turn around and walk away the first time, but the service I received was so bad I'm leaving my first 1 star review of anywhere ever. RUN FROM THIS PLACEThey will treat you badly, enjoying the tiny bit of authority they have, it's so disappointing they're even allowed to operate
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April 2023 by Priyamvada Trivedi
Extremely bad service at the pharmacy. Every time, without fail, they mess up either the prescription or insurance and make us wait 20/25/30 mins or ask us to come back later. They show amazing consistency in being inefficient. This time it has been more than 40 mins in finding a prescription they lost. I've had it and I had to post.
