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November 2023 by Jeff W
Very friendly, helpful, and knowledgeable staff. They also have their own parking lot. A great shopping experience!
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October 2023 by Liv Shen
This location is a totally failure of micro managing their treasure parking lot! I parked car there to purchase a mattress and got call from my friend to meet just outside one block away, after I came back like 15 mins , my car is gone got towed ! Can’t believe this is how to treat your customers and let them loose money also your business!
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October 2023 by Eliane Zhu
Avoid Sleep Country as a plague!Asked what was the policy for a pillow that cost over $200 because of extreme discomfort (woke up with a headache) and the salesmen rudely advised that they are now a pillow rental company.. What?!?
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September 2023 by Steffany K
Edit: no noises after the first night, and the topper is better now._I got my Soho frame yesterday, and it seems fine + sturdy (though I heard it make a weird sound ) - the delivery men were nice, BUT, they were way too rushed (I was worried it was not done properly - the set up) + the Bloom Topper I got doesn't feel as good of a quality and softness to the two I bought in 2021. Hoping is softens up...
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August 2023 by Erin Green
Had a wonderful shopping experience here. We came in with the intention of just looking around, but Rod was so helpful, knowledgable and personable, we ended up buying exactly what we were looking for. He was always there to answer questions or give his thoughts when asked, but wasn’t pushy and gave us plenty of time and space to make our own decisions. Thanks!!
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August 2023 by 金弋
Just moved to a new house and we urgently need some help with our mattress issues. Sleep country has more choice than others and gives us a great shopping experience. Sam Lin gave us a lot of help with his extreme knowledge of all commodities, extensive expertise and knowledge of price ranges. Thanks for service and help.
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August 2023 by Fei B
tl;dr - avoid this location at all costs unless you want to be treated disrespectfully and be treated like the scum of the earth for asking simple questions. This was my first time ever at any Sleep Country location and my spouse and I were shocked at how poorly we were treated. My mistake was not reading the Google reviews prior to coming to this location. The 1-star reviews here speak volumes. Clearly, the responses from the owner here are simply performative, as the terrible reviews go back 5+ years. Evidently, they are not interested in changing based on customer feedback.We entered looking for a mattress topper. We hunted around the store for quite a while before asking the person working at the store for some assistance on where to find mattress toppers. At this point, we had been completely ignored while the store worker had been interacting with another customer who came in after us. Not sure why we were being ignored - maybe because we weren’t looking at the very expensive mattresses like the other customer? Felt like it was due to social status (we weren’t dressed in name brand clothing like this other customer was) Without moving from behind the counter to help us, he told us to “look under the staircase”. We had some trouble finding it and almost gave up. We had to poke around a bit before finding the mattress topper in an unceremonious heap near some children’s toys. When I went up to the counter to ask about the price, I also asked if there was any sort of return policy. The store worker looked at me like I was crazy and said “if you want to return it, go and buy a mattress topper from Costco instead”. Again, this was my first time at Sleep Country and I know some online mattress stores have return policies or trial periods, so I thought his response to my very simple question was extremely rude and uncalled for. His attitude towards us as potential paying customers was awful. Needless to say, my spouse and I will not be back at this location.
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August 2023 by Alex Li
Brought a mattress and bed frame here. Everything was clear and so efficient. Branch staff are very friendly and professional! Come her to buy what you need, they give you a good deal.
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June 2023 by Chris Wang
Excuse me guys, I know you love your parking lot! I was waiting for my bubble tea and my girlfriend at next door, we suppose to shopping for a 3k mattress! Thank you for towing my car in less than 20 minutes and congrats on lost my business, although it’s tiny and you don’t care.
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April 2023 by clark k
Went here looking for a firm mattress. Upon browsing for a minute in the store, a sale associate approached to assist us. Had a great 60% deal with free delivery. Sleep Country called to inform delivery date. Delivery person also called & text a photo to confirm my mattress was delivered. Thumbs up. Mattress, so far so good.
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April 2023 by Gustavo Pizano Gutierrez
Wow I can’t believe people come shop here. The staff here does not provide good customer service. I will never shop here ever. Will give 0 star if I can
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March 2023 by clark kent
Went here looking for a firm mattress. Upon browsing for a minute in the store, a sale associate approached to assist us. Had a great 60% deal with free delivery. Sleep Country called to inform delivery date. Delivery person also called & text a photo to confirm my mattress was delivered. Thumbs up. Mattress, so far so good.
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March 2023 by Victor He
Warning: if you parked your car in the parking lot behind the store and don't buy anything, then you went to other places to purchase sth, such as food and drink, and then when you came back, you will find your car was missing. Their staff told you that the trailer company came to tow it away. I asked that I am going to buy things from you, just take a look at the store first. How did this problem happen? They said that this is the problem of the trailer company, but I went to the trailer company to pick up the car. Their staff said that this company is very bad and terrible. They often let the trailer company come to tow the car. They will tow it regardless of whether you have visited their store or not. This is an unscrupulous shop. You must be careful. You'd better not go shopping. If you are not careful, your car will be towed and you will lose $200.
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February 2023 by Ron
Came to the store just now to look for pillows for my Obstructive Sleep Apnea. The man offered no service and just directed us to look at the website. My partner and I didn't feel welcomed so we immediately left.
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November 2022 by Ken Ma
Really knowledgeable and friendly service. Lots of selection and the staff really do take the time to make sure you get the right mattress or pillow based on how you sleep and your personal preferences. Have come here for 2 mattresses and probably 5 or 6 pillows over the span of 10 years.
