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February 2024 by Mario Greco
On Thursday, Feb 15 2024, I witnessed Sneakerbox / J2 Clothing (same owner) backdoor Gradeschool Pairs of the new Air Jordan 4 BRED Reimagined to a consignment shop (Out This World / OTW) at Metrotown (a few days before they officially released). I was in the OTW location at Metrotown Burnaby, biggest mall in BC, shopping at the time of the transaction and breach of Nike Contract.I will be contacting the higher ups at Nike and Jordan Brand. Company should lose their license.
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December 2023 by Donya Yousefi Azar
I don't normally write reviews, but this place is awful. If I could give a lower star I would. Went in for a pair of Jordan's and was told that I have to purchase another item in the store to purchase the Jordans…I have never heard of anything like that before. Once I had picked out another item, I came to pay and noticed that they hadn’t charged me for the shoes. When I informed them, they said “oh you still want them?”…… like obviously, you just told me I had to purchase something else in order to purchase the shoes I ORIGINALLY wanted. Super rude and unhelpful staff.
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October 2023 by Jan Lovispone
Dont get fooled by buying online shoes coz its next to impossible to return or refund they have policy that we can return the product but can only give you gift card!!! What a scam ! And you cannot even go to J2 to return the store manager will tell you that they are separate business with sneakerbox etc making all kinda of excuses !
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June 2023 by Amin Khodadadi
My friend just bought an AF1 shoes and he came all the way from Nanaimo to change it for the damage after wearing it two three times, but the store neither change it for at least the less value it has nor get a new one by paying extra money.Their return/exchange policy doesn't even make sense to us saying you can exchange or return it after 14 days without wearing and washing it. How you would you buy shoes and willing to exchange or return it without wearing it?!Shoes are meant to be worn, right?!
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May 2023 by Kai
Had to check out this destination spot in person. Full range of top tier streetwear and sneaker drops all presented in a nice tight space. Ended up picking up a pair of Jordan's and a piece of their Sneakerbox merch. The staff although really busy were super friendly, attentive and patient. Will be back for sure.
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May 2023 by Troy C
Worst staff and experience ever. Go to any other sneaker store.
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December 2022 by Benjamin Jacuk
I tried to buy a pair of shoes here (New Balance 550) but they told me their policy is they cannot sell me the shoes unless I also buy a piece of clothing (additional $100+). Strongly disagree with this policy and not a place I would spend money or do business.
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November 2022 by Kenny Joseph
**DO NOT SHOP HERE** The Nike shoes I bought were knockoffs. I googled this store and saw all the reviews about how they don't offer refunds and that a lot of their products are not authentic. I was not notified by staff that returns are store credit only. Read all the reviews before you think about shopping here. If you have been scammed by Sneakerbox, file a chargeback with your credit card company and report this shady business to the Better Business Bureau
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October 2022 by John Lim
I purchased a black coat jacket from Sneakerbox Metrotown for $295 a couple of months ago and Zara has the SAME jacket for sale for $149. FOR THE SAME JACKET!!! I approached the staff at Sneakerbox today, hoping to exchange the same value for something else in store, but I was told that I couldn't exchange the item and there was nothing they could do because I bought the item more than 2 weeks ago. Be careful guys, shop somewhere else because THIS SHOP IS A RIP OFF!
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September 2022 by J M
I tried on a few pairs, as I wasn't sure what would fit my summer outfits (switching to shorts mode), but the person who helped me was really patient and helpful. Very happy with my purchase and will be back again
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August 2022 by Levi Wicik
Came into the store just to check it out but I was very pleased to be greeted right upon arrival with an awesome playlist to the point I took both my headphones out! Also was greeted in a professional manner by Kingsman! (hope I got his name right). He was very informative as I was a little indecisive and didint know if I wanted to buy anything but he ended up leading me right to what I actually wanted! Was VERY nice (hard to come by in this city
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July 2022 by Kaylon Ip
Best streetwear store, hands down. Besides the store being slightly small, everything there is perfect. Product presentation, friendly staff, and large collection of streetwear clothing. Definitely one of the best streetwear stores in the area.
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July 2022 by fiona w
Wouldn’t let us try on a pair or shoes we’re buying. Sorry you guys are a retail store. Might as well throw out your ugly benches if there not gonna be used. Very disappointed. Pay your employees more if they’re gonna be so uptight for your business.
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June 2022 by Rajwinder Bela
I have been calling em from last 5 hours . No one is picking. Sometimes it shows the line is busy . But no response.
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February 2022 by Jason Annon
One of few stores I like to shop at . Mostly what I'd consider expensive stuff . The only thing I dont like is everytime I see something online and says in stock they dont actually have in store and has to be ordered in , it's not exactly a short drive from where I live so that's not really an option
