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February 2024 by Liam Simmonds
Tried to call 2 soft moc stores and ask about a certain brand of shoe I was looking for, neither store answered. When I walked into the metro town store I couldn’t find what I needed and staff was too busy to greet or help me. No phone service, no in store service. Don’t wonder why people choose online over brick and mortar when you treat your customers like that!
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February 2024 by Paul G Schappaugh
Shopping with partner for a pair of all-weather hiking boots. Found what we were looking for on sale during Boxing day sale. Typical mall store.
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February 2024 by D B
Great as always, good prices, friendly staff and excellent returns/exchange policy ?.
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February 2024 by Ronnie Simp
Absolutely ridiculous. I was told from the surrey store that they have two available shoes in stock and they put my order on hold. However, the metropolis staff told me they couldn’t find the order or matching size shoes…left me very desperate and disappointed after coming all the way to grab it…wonder what kind of incompetence could make mistakes like this…
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February 2024 by Joban Jeet
For along time i been searching for a pair of shoe (perfect size ) as i was struggling with my office shoe .finally i am happy to have such a soft pair of shoe MR A Singh85.@ Metrotown Burnaby help me out with a sweet girl at the cash counter.Thank u so much for your help ????
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January 2024 by manon desjarlais
Good quality of shoes
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December 2023 by Jasmine Sanghe
Bought a pair of reeboks that were tagged for $87 and the employee put the prder thru for $110. When I saw the price on the interac machine I asked aren't these on sale. To which the employees replied that it was tagged wrong and there was nothing they could do to help. I then asked if the Manager was available to which they said no it was his day off. I said can you please try calling one employee refused and they other did call. She returned and said she can only offer 10% off that is the most they can do. I said but the shoe says it's 20% off. They would not budge and I was desperate so I bought the shoes with a 10% discount. I told the employees that they should take down the sale tags on all the shoes in the store to avoid problems with future customers to which they responded it was tagged wrong. Would never go back here.
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November 2023 by C B
I went to Browns and it was a mistake. I tried on an UGG boot that I wanted in black. They told me they didn’t sell them in black anywhere. So I bought a pair of UGGs that I didn’t want anyway. On my way out I walked by SoftMoc and saw the black pair I wanted! The guy working was so helpful. He knew everything about shoes. He even told me he went to the launch party of the boot I wanted. I ended up buying the boots and I’m going to return the other boots the Browns.
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October 2023 by Shae
Confusing experience - went to pick up a shoe that I ordered online. Great shoes, quality as expected but a size too big. Asked the woman working if I could order a size down delivered to my home. She said yes, free of charge. She proceeded to look and tell me they weren’t available in that size for order. That was fine, until I checked the website and saw that the size was in-stock. Very confused so decided to call in - they could not give me a straight answer and additionally called me back to tell me I was wrong? Not sure what is going on here but judging by other reviews something is amiss. Ordered the shoes from another company.
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August 2023 by Marcus Lu
A very good store
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July 2023 by Laura O'Reilly
Shoe selection is pretty good for comfort and options. Service was surly. All 3 employees were chatting with each other and did not want to get me a size. The girl acted annoyed that I even asked
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July 2023 by Anna Nuttall
Horrible Customer Service. Would not recommend. Couldn’t issue me a REFUND, OR offer to get the correct size shoes i ordered that they messed up.
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July 2023 by Donna Nelson
Went to this store specifically hoping to buy Black Birkenstocks. Found the pair I loved and purchased, saved 30. With their points.
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June 2023 by Theresa
Rude woman working there, judgmental for no reason. Not friendly at all. Everyone works for a living not just them
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May 2023 by Michal Tucek
Well we went to buy new shoes and when I was trying them out they were too big so I asked for another pair and she rudly said "oh well those fit you pretty well"in a rude tone.Overall I think that this store should get better at their customer service because this was not it. Next time we won't be coming back and we don't recommend to come here.
