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February 2024 by Nohemi Carrillo
ATM drive thru hasn't been working for at least a week.I got inside today and that one is not working either and the line is too long for me to waste more time waiting to be assisted.
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January 2024 by Arsen Pelekh
Good branch. Quick and helpful service
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December 2023 by 0104
Thank you Stella. You were so helpful.
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November 2023 by John Liu
Very rude teller and manager. My first name on my paycheck has a little different. They make it like it’s a big deal. Warning me if I take the same check again we will have same conversation again next time but since this is a small amount so we’ll let you deposit. What is this? Joking on my pay grade? I didn’t have problem deposit at other branch ever before. The way they talk is very frustrating. Don’t even want to stay there for a second.
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November 2023 by Tracy
Customer service is really important. Serving your customer with a sincere heart instead of just chasing your sales target.Building customer relationship, helping customer to solve their problems before selling any product.Yes, you can always direct your customer to go online or give them a hotline , but have you listened to your customer when they have already tried to go online but failed to solve their problem? We come to you because we are either not familiar with the online platform or having a question.Why can’t your staff be more patient when we just try to login to our online account and go through the process once? Keep on asking if we have any questions simply just does not help to solve the problem.Remember that we did try but failed and that’s why we come to you to make sure we know how to do it online.I feel like if I am not purchasing any product, I was treated like giving them trouble or bothering the staff there.
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October 2023 by C Lee
I won't go this bank again. The one in Brentwood mall deserves 5 stars but not this branch.Horrible customer service with bad attitude.I went to make a deposit with some bills and coins last week. A “S” customer service was with badattitude told me "you can't deposit pennies here !" LOL,!I told her that I wrote down 0.1 which means dimes not pennies. You didn't look the money before you blamed on me? .A male manager heard what I said and approached to the counter,then LOL too.I couldn't believe it. My mom and I used to work for different banks before,we never made such mistakes. Your staffs don't recognize the coins with such a small amount, how can I ask you to manage my accounts in the future?
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August 2023 by chau duong
Went there to ask for a bank draft and was treated like a scammer. Very unpleasant and uncomfortable experience. The teller even assumed that I was Chinese.
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June 2023 by Mike A. Kaerne
Absolutely terrible customer service. They deposited something incorrectly in one of my accounts, andwhen I tried to fix it they treated me like I was stupid and there's nothing they can do.Got it fixed on the td bank line in minutes . Don't bother with this branch.
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April 2023 by Charline Kim
Horrible customer service from a customer service manager who was working today. he was getting visibly frustrated and had no idea how to deal with a customer service situation hence his role in a customer service. What a joke do not come to this branch. He needs more training.
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February 2023 by Sacha Devoretz
The team here is very courteous and professional. If you are looking for great investment advice ask for Adam! He is by far one of the best in the business. This bank is neighborhood friendly and helpful.
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January 2023 by rafic jouayed
We had a really bad experience applying for a mortgage with Eric ( Cheung Kiu Ming). He wasted our time and money. Negligence and lack of accurate communication. Be aware of that guy he doesn’t know how to do his job. Canada is facing a shortage of employees and it seems they’re hiring whatever who they find to take the job. We we’re basically discriminated
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January 2023 by Masyam Saadatirad
Worst financial service I have. Financial advisor had no idea about the benefit of the card. then send it to wrong address. after a month of waiting went there and got the card while the envelop is open. that's why left TD many years ago.
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January 2023 by Michelle Fogale
What a Joke. We were so disappointed with Eric’s skills for mortgage applications. Lack of communication, language ability so weak. Negligence. He uses underwriters to cover his weak skills in doing his job. Low quality employees.
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August 2022 by Steve Wong
Terrible experience for a simple mortgage renewal with the mortgage specialist, Alan Tang. Perfect example of how it’s about their convenience instead of yours.Several phone conversations with Alan, and he had me drive quite a distance to the branch to “finish the paperwork”. No communication about a specific appointment time or how long it would take, and when I arrived, I was told to come back another day since there was nothing really prepared and he wanted more time before closing. Showing my displeasure, Alan then suggested that I could e-sign if I promised to get it back to him before midnight.I asked why he didn’t give me the option to e-sign in the first place, and his answer was that it was a lot of work for him to reverse the paperwork if a client didn’t e-sign the documents on time. Clearly his time is important but mine isn’t. The manager stood by the whole conversation and tried to do a friendly laugh as he parroted Alan’s explanation about the possibility of extra work for them.Without a hint of an apology, I told them that I guess I would shop the mortgage, and Alan replied with a simple “okay” as he walked with me to the door. I guess he wanted me to be more thankful for giving TD my business.
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August 2022 by Sean Mehrabi
They have business line priority but they asked me to stay in long line with other customers. Why even they have that line….. 2 hours of waiting….
