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March 2024 by Sanjay Kushwaha
I am scammed with one of telus representative. I was given a deal in which the bill for internet, home phone, tv all together monthly would be around 85$ and the contract was for 2 years. I was promised that bill will be same for 2 yrs. But after 1 year now I am charged around 125$ every month. I tried my best with customer care but got no help. It is a SCAM. Before getting this TELUS service I requested the Telus representative that I just want internet then he forced me to get the combo plan of tv and phone as well, he told me if u get just internet u will have to pay 105$ but with bundle it will 85$. And now I am charged for phone and tv every month which I don’t use, I mean have not even connected my tv and phone ever. It’s a request to TELUS to resolve this.
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March 2024 by Kwok Wu
Fiona is very friendly and helpful.
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January 2024 by Gere S
Very fast and efficient service when signing up for a BYOD Koodo plan. In and out in less than ten minutes.
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January 2024 by Steve Costain
Expect endless harassment calls. (to unlisted home line)from unwanted solicitatiors when you become customer.
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January 2024 by Lydia Nathe
Came in last night to get a new phone. Raymond was extremely helpful and got me set up with a new phone and plan. I will def come back to this location specifically to have Raymond as a sales rep as he gave such great customer service.
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December 2023 by Ken Chen
My visit to the Koodo store at Crystal Mall was extremely unpleasant. The staff there exhibited a lack of responsibility. If possible, I would rate them zero stars.
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November 2023 by valerie dairon
Excellent service and understanding of difficulties with activating new phone. Very patient with my poor understanding, and well able to provide coaching to facilitate progress toward success.
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October 2023 by Alice W
Went here the past week to try & get a new phone plan. It was a complete waste, & a perfect reminder of why our entire family left Telus in the first place.Don't waste your time going here unless you want to be ignored, & left with zero help, leaving you more confused & frustrated than before.You'd think with a commission based business, the person who is supposed to be "helping" you, would pretend to care a little bit about their potential customers when you come in for assistance.Won't be back, & all of our family will be going somewhere we can have a positive customer experience.
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September 2023 by Marco L
TELUS Corp. is a telecommunications company. The company specializes in telecommunication services and products primarily for wireless and wireline voice and data. It operates through the following segments: Wireless and Wireline. The Wireless segment refers to the data and voice products for mobile technologies. The Wireline segment offers data solutions such as internet protocol, television, hosting, managed information technology and cloud-based services, business process outsourcing, certain healthcare solutions, as well as voice and other telecommunications services, and equipment sales.
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September 2023 by Marcus Lu
TELUS Corp. is a telecommunications company. The company specializes in telecommunication services and products primarily for wireless and wireline voice and data. It operates through the following segments: Wireless and Wireline. The Wireless segment refers to the data and voice products for mobile technologies. The Wireline segment offers data solutions such as internet protocol, television, hosting, managed information technology and cloud-based services, business process outsourcing, certain healthcare solutions, as well as voice and other telecommunications services, and equipment sales.
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July 2023 by Rob Pavich
We recently purchased 2 iPhones from this Telus location and were served by Fiona and Raymond . Both were extremely knowledgeable on all aspects of the products we purchased, and were very friendly and client focused. They followed up the very next day with a question we had and walked us through in how to do it . We would definitely return to this location because of the service we received. The store Manager Cher Wei was excellent in coordinating that we got the best service possible.
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July 2023 by G.D. T
Do not enter into any contract with this company…you will be lied to , told a price then they email you the contract and another way more expensive price BUT you can not reply to their email…No Reply@telus….so hurry you have 15 days of on hold, transfers to third world country service centers whom agree there is a mistake, but can not fix it…TELUS HAS NO EMAIL ADDRESSES FOR ANYONE IN THE COMPANY…no one… to cancel, complain, cya….just twitter , chat, or hold for hours transferring to incompetent third world call centers that continue to lie and really do not care…Do you know why some places are third world, it’s not their location…unbelievable , should be fraud… pls be aware anyone reading this are legally liable to pay me $500 a month for 24 months… to cancel… oh, find me …impossible…my lawyers will be in touch
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June 2023 by None Of your business
Do not enter into any contract with this company…you will be lied to , told a price then they email you the contract and another way more expensive price BUT you can not reply to their email…No Reply@telus….so hurry you have 15 days of on hold, transfers to third world country service centers whom agree there is a mistake, but can not fix it…TELUS HAS NO EMAIL ADDRESSES FOR ANYONE IN THE COMPANY…no one… to cancel, complain, cya….just twitter , chat, or hold for hours transferring to incompetent third world call centers that continue to lie and really do not care…Do you know why some places are third world, it’s not their location…unbelievable , should be fraud… pls be aware anyone reading this are legally liable to pay me $500 a month for 24 months… to cancel… oh, find me …impossible…my lawyers will be in touch
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June 2023 by Grant D. Taylor
Do not enter into any contract with this company…you will be lied to , told a price then they email you the contract and another way more expensive price BUT you can not reply to their email…No Reply@telus….so hurry you have 15 days of on hold, transfers to third world country service centers whom agree there is a mistake, but can not fix it…TELUS HAS NO EMAIL ADDRESSES FOR ANYONE IN THE COMPANY…no one… to cancel, complain, cya….just twitter , chat, or hold for hours transferring to incompetent third world call centers that continue to lie and really do not care…Do you know why some places are third world, it’s not their location…unbelievable , should be fraud… pls be aware anyone reading this are legally liable to pay me $500 a month for 24 months… to cancel… oh, find me …impossible…my lawyers will be in touch
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June 2023 by Edward L.
Telus location inside Crystal Mall. Somewhat tiny.They have the same stuff as the other locations, which is quite helpful. Went in and out within minutes.
