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October 2023 by Sue Kim
Worst experience I ever had. I upgraded my phone here few days ago. The chinese guy who helped me was in rush for my deal. That was how I felt. It was not easy to understand what he explained, but I tried to understand it as much as possible. Anyway, I don't want to blame it because English is my second language, too.Today, my phone got blocked. I checked my account with freedom, and it says I have overdue payment which doesn't make sense at all. I checked my last payment few days ago and I even received the receipt of payment from my email. However, I found that I have $1048.32 overdue amount which is exactly same amount I got discounted for my new phone. The staff from mobile shop charged this amount on my account and now I can't use my phone until I get support from freedom or mobile shop. I found it so late and freedom technical support time passed. I have to wait until tomorrow. Need to go to work and have schedule after work. I am so mad that I have to call or run to mobile shop to deal with this mess. I valued my time so much because of all things I am doing for my work, children and other stuffs. I am so regret that I visited this store to get my phone upgraded. I thought I will call Freedom to deal with this matter, but I plan to visit mobile shop to complain for this mess they make. If they say I need to call freedom, then I will call manager for handle this mess. This is misrepresented contract they gave me. I hope they would know this is the huge issue they made.
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October 2023 by Keither Kanami
Steve F. was one of the greatest servers so far in the lower mainland. Highly recommend this location if you are looking for better phone plan
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September 2023 by sharifa Nazari
Mobilist Lew is super Rude and Aggressive.I don’t know how he got hired there, he doesn’t even know how to speak English very well. I barely understand what he was saying. I asked him just for a prepaid card and he activated me a postpaid plan and credit checked me without my permission. Not only that, he also scanned my ids and even my credit card. I felt really unhappy approaching him and asking him for help.I don’t recommend him at all.
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September 2023 by Yelena Saulys
Homeira( I hope spelled her name right) was amazing! Very patient,helpful, and knowledgeable. She created a very welcoming atmosphere and pleasant experience at mobile shop. Happy customer! Highly recommended! Thank you!
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June 2023 by Ginny Tahara
Excellent Service from Steve today. Very patient and willing to teach. Will return!
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May 2023 by Arpit Gulati
It was a pretty good experience. I bought s23 ultra so I got the silicon based for now as glass one doesn't work well with ultrasonic fingerprint. The guy was super friendly, knowledgeable and super fast.
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May 2023 by Princess Sarcol
I have a great experience at mobile shop in metrotown. They havea great customer service. Very approachable and very helpful. They answer all our queries. We are very happy and satisfied with their service. Highly recommend their branch.?Thank you for the good service lew for helping us to get our new phone and as well to steve?
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January 2023 by Bruce
A little diappointingthey said acitivation fees will be reimbursed in 3 months when I singed a contract with them. Its been over 5 motnhs or so its has not been reimbursed yet and has caused much incoinvneince to me trying to talk to Fido's agents. They said they will make sure that I get it on time, if not call them and they will sort it our for me. I called them and they said I should just contract FIDO on my own.
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January 2023 by Keith Mo
All of the agents were very nice and helpful. Especially Steve who put in extra effort to help track down a replacement phone during hectic holidays!
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December 2022 by Jae Yong
Ren was very helpful, he showed me a lot of options and let me choose the one I wanted. He also looked for the best offers for my phone and plan. Will be coming here when I need a new phone again.
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December 2022 by Bui Harley
The mobilist Hunter Lewis was so patient and helpful to show us a great phone plan.Thank you for your service!
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December 2022 by Silkk
Very good service and great deal got tons of PC points with a fido upgrade. A.J helped me he was quick and was really knowledgeable. Would definitely recommend the metrotown superstore mobile booth. A.J was awesome to deal with
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December 2022 by Robbie Yang (Yanger)
Sales representative Hunter is amazing. I was lucky to get one of the few remaining Samsung Galaxy S22 Plus phones at the time.
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December 2022 by Carlos Fung
Customer service was amazing and will be referring family and friends. Ren spent time going over the details with us and helped us get the best value for our purchase. He was patient, helpful and informative.
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December 2022 by Diana Pertseva
Great customer service from Steve! Went above and beyond for us. Great deals as well! We’ve been told that this mobile shop is the best one, and we’re agree. Thank you Steve!
