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January 2024 by Mahatta Faisal
Edna .in the Baby department .She was really great. helped us choose our needs. Ask about it if you visit this place??
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December 2023 by VK W
In the past, whenever we visited this store, we often felt disappointed because the shelves were usually empty. It could be because we usually went at night when they hadn't restocked from the day.However, today's experience was a delightful surprise. Despite the busy Boxing Day sales, the store had a satisfying amount of items in stock. It was truly wonderful to be able to shop here and find many things we wanted, even during such a major sale event.We want to give special recognition to Ben, the manager, for providing exceptional service. His friendly and welcoming attitude played a big role in making our shopping experience a happy one.We left the store with a lot of toys and a feeling of happiness.
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December 2023 by Mei Lu
We entered the store and everything went fine. My daughters were playing with the football ball and they threw it towards the floor. One staff member came and heard the noise and kicked us out. He kept telling us to leave the store without a warning. This is a kids store and kids should be able to play and pick whatever toy that satisfies them. We did not say anything to the staff member but the attitude he gave us was very negative and not welcoming. I am not sure if I would come back to this store every again unless the staff members gives other people good attitude and be more welcoming unlike that one staff member.To be specific, the staff member is white and he’s pretty tall. His face was red and he slightly raised his voice at my daughters. Please fix this attitude of this young man.
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December 2023 by Malaki Cruz Berrios
Got some Xmas shopping done today, went to check out and the cashier Anna was very friendly and was able to answer all my questions on some of the toys I had picked out. Amazing customer service!
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December 2023 by Dann Monty
Yuki is fantastic and very knowledgeable. We went in with an idea of a stroller we wished to purchase and she walked us through multiple options based on our needs.Thanks again Yuki!
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November 2023 by Just Reviews
I cannot thank Anna and Mikayla enough for their super friendly service and consistent knowledge. The team here works hard to keep the store stocked, organized and clean!
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September 2023 by Robert Jung
Made a special trip to this location to pick up some hard to find toys. Luckily I ran into Ana, a store employee, who went the extra mile to make my day (and my nieces) by looking all over the store , including the back warehouse, for my two toys. Thx again, Ana!
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September 2023 by Lise Sun
Brought a candle diy set from them and it was so disappointing. My wooden table got burned, I cannot believe it’s toy for kids. I have to wear gloves to touch it, it was burning hot!! It was lucky I found it out before my kids got hurt.However they told me there is a tiny line mentioned in the instructions that it could not place on flammable surface, and the table is flammable surface…I’ve been using candles for many years and no issues at all and clearly that’s the problem with their products but they just denied. So disappointing.
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September 2023 by May Zhagro
Clean, organized, and well-stocked store full of toys. Haven’t been here for years but it seems like they have expanded to include more video games, puzzles, Legos, and board games, apart from toys in their available selection. It was very quiet when we went, and we were able to browse around without being disturbed. Didn’t feel the magic of our younger years, but it is definitely a place to visit if you have younger kids or need a gift for your family / friends.
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September 2023 by Kevin Ao
Toys"R"Us is a great toy store with a clean, well-organized layout and a great selection of toys. I found it easy to find what I was looking for, and there were tons of sales happening throughout the store. It's located inside Metropolis, so it's easy to get to.
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August 2023 by Kasey Clark
I received amazing customer service from Ana. I was looking for a specific Barbie but couldn’t find it on the shelf. Ana graciously went into the back to search and unbox a new shipment of dolls just so I could get the one I was searching for. Made my day to take that home to my daughter. Also, the cashier girl was super friendly when I checked out. Thank you!
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July 2023 by Tia Chan
I had the most amazing experience dealing with Manager Kenny at ToysRUs Burnaby. He was very helpful and patient in assisting me with my Nerf gun toy. He took his time explaining to me the returning policies with a gift receipt although he was very busy dealing with other issues in the store.Thank you Kenny for your excellent service. And sorry to have taken up so much of your time on one item.I will definitely recommend friends and family to shop at this location all because of Kenny’s wonderful service.
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July 2023 by Jackson Li
Had a great experience buying a beginner kids bike with Eric. He took the time to check if the bike was the right size for my daughter. Explained the pros and cons of going up a bike size. Very informative and didn't feel like he was trying to push a product on me. The only problem is that he was the only one manning the bike department. The guy needs some help! Luckily another employee was there to help Eric out with other customers later on, but it just seemed a bit understaffed back there.
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July 2023 by Y N
Went there to buy balloons and the ballon that I chose was air filled ballon not helium. So I was thinking I will pump with my mini hand pump but Ben the OPS manager said that he can fill out the balloon with air pump. He even said that it may take a while because if there’s line up, he will stop and help line up and come back to fill it up. I said it’s fine and he spent 10 min to fill it up since it was a huge balloon which I didn’t know when it was in the package.So impressed with his service and kind mind. He made one girl’s birthday super special!Thank you Ben!
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June 2023 by B. Jang
I was given amazing customer service from Ethan L. I was looking for a child costume and although it wasn't in season, he graciously went into the backroom to see if he could find any, and indeed he did! He brought out all the boxes of different costumes and sizes until I found one I liked which was Captain America. Ethan was so accommodating and kind and let me put the item on hold until I explored the mall further to make my decision. In the end, I came back and he was quick to provide exceptional service to me again. This young man is an asset to Toys"R"Us Metropolis. He deserves a raise! Thank you for a great experience.
