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October 2024 by Christien Harris
I’ve had nothing but five star experiences with Van City. Thank you to the kind and helpful staff. I would recommend Van City to anyone seeking a smooth banking experience. Lastly, thank you to Matthew for all your assistance!
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October 2024 by Rob Bee
Van city hates poor people
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May 2024 by J C
Craziest joint. If you’re a tourist and need help breaking canadian bills even with ID they won’t allow it. I cross the street to TD and they did it with no drama. What a joke of a credit union. Disgusting waste of my time lining up for 10 min. Should have a sign that says members only the rest don’t matter.
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April 2024 by Andy Sol.
I think there is some internal communication issues among stuff at this branch, different agents provided conflicting details to me. Very frustrating experience.
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February 2024 by James Vu
Not open on mondays??
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December 2023 by Karima Kara
Brentwood Branch #43 is actually my home branch. I have been with this location for 15 yrs. Started off making this my home branch as a staff member back in 2008, & after words now I am dealing with this branch as a Vancity Client. I have always recieved above average customer service from the staff at this branch. Very helpful, friendly, knowledgable, Curtious, & always found a solution to my problem. Infact I have only had to call to the front desk & explained what financial difficulty I was facing & the account manager solved my issue just over the phone in less than 10 minute's. I personally recommend Vancity Credit Union to everyone I speak with as it is considered a people's Bank & we the public choose what happens at our Credit Union Branch.
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December 2023 by My Phone
I always get great service here. It's really hard to say that about any other bank. I always feel like I'm talking to a human, and not a quarterly report.
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April 2023 by zaheed
All I needed was to make a deposit, the teller could not perform this task. DO NOT waste your time. Avoid this branch if you can.
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March 2023 by Eli H
Friendly, knowledgeable, people focused organization. Reading all the 1 star reviews doesn't seem to ring true to the organization I know and deal with regularly.
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January 2023 by Karen Kaiser
wow I was treated with no repect yesterday the wait times good bye vancity and my investments are going with me
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December 2022 by Wet Habitat
I have a business account with these guys. If you are running a business small or mid size STAY AWAY as far as possible from these guys. During my time every single time I asked for help I was always turned away. Please go to a normal bank.STAY AS FAR AWAY AS POSSIBLE
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November 2022 by Why World Wet
Great big and beautiful location next to The Amazing Brentwood Mall in Beautiful Burnaby British Columbia. They will most likely satisfy any need you may have. Credit Unions are the way forward :)
Bonus points: apparently it’s also women-owned!
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October 2022 by Seb
I’ve always had solid customer service here and the new machines are much nicer than the old atms.
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September 2022 by zuhal vali
Very bad experience.The manager doesn’t seem to have enough information about their own services, and was not willing to help. I asked them to call the Kingsway location and ask. But they didn’t! I am not happy with the service i received at this location . I was at the king's way location, i usually go there and get the cheques deposited. I went to this location cause it is closer to my house the staff was not helpful, and the manger didn’t want to be bothered. So now i have to travel all the way to the Metrotown kingsway location for the same services which they all offer!
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July 2022 by Kayvon Motamed
Completely unhelpful staff. Weird hours (not open Mondays???), can't get proper currency conversion on weekends without paying extra. We're frustrated enough to change our financial institution! I thought credit unions were super to be user friendly and customer ("member") focused...
