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November 2023 by Ryan
Two barely 20 yr old employees blasting the most obnoxious music ive ever heard in my life at a ear damaging volume. Came to buy new shoes but I could not exit the store fast enough.Sat nov 18 2023 @ 11:40 am.
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November 2023 by Himanshu Singh
Kyla helped me at metrotown finding a awesome new outfit she is absolutely amazing at her job thank you so much !!!If you are someone who isn’t sure about discovering new outfits on your own, ZUMIEZ got your back! Don’t forget to ask for help :D
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November 2023 by Mel dG
Went in yesterday with my 2 kids as they carry a small collection of youth sizes. The music was aggressively loud (you can hear it from across the hall so you could only imagine being in the store) and extremely inappropriate. It definitely ruined it for us and another couple that was in the store as we all walked out together shocked.It’s a huge contrast from our previous shopping experiences at this location, when we were greeted, offered help and the staff were friendlier.You know, maybe they did greet us and we just didn’t hear it.It’s too bad as it one of the closest and convenient places for us to buy skateboards.
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November 2023 by Ryan Coppard
Very rude to customers. They answered their phone saying hello in an annoyed voice. Not even saying the company name first so making it super awkward. Then hangs up all rude when I say thank you after asking my question. If you don't like your job get a new one! Not hard!!!!
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November 2023 by Noa L
Managers are completely unorganized, rude, and unprofessional. I’ve heard one female manager scream at an employee on the phone as well as multiple people having terrible experiences working here because of how poorly this location is managed. If you’re looking for a job, save yourself time and DO NOT work here. Don’t support this location either. Reflect and do better, Zumiez managers. Thanks.
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November 2023 by bikram singh
The girl helped us Amazing she went out of the way to order stuff that she did not have in the store ???
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July 2023 by Ashley Armstrong
My daughter Sage had the great pleasure of being assisted by the amazing Ly, one of the supervisors in the Metrotown store. She was not only knowledgeable about everything but extremely friendly and supportive. She understood the issues my daughter is facing in school and the attempt to reinvent herself with a new hobby.Ly, helped her pick out a completely new wardrobe, shoes and her first skateboard. She even took the time to teach her how to assemble the board as well. I’m so grateful Ly was working that day because my daughter still talks about her and how cool she was!Thank you Ly for everything! You should definitely be promoted to #1 manager and or a district/regional/national trainer for all employees across the country. You made our first experience wonderful and we will be back because of you.
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June 2023 by N Punia
I came around 2:50p.m on Sunday. The girl on the cash counter doesn’t even kno how to talk to customer. I don’t know why she has this much attitude. She should be polite with the customer. Totally disappointed with their customer services.
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June 2023 by Dylan Strong
Friendly staff and always good sales
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June 2023 by E H
Always a good time stopping in the shop.Quality online shopping products and delivery.
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May 2023 by Eric Halinen
Always a good time stopping in the shop.Quality online shopping products and delivery.
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April 2023 by Leticia Calderon
Great service! Very nice selection.
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March 2023 by Emma Kirkpatrick
I was in today at the Metrotown location. At first I thought the mall was going to be overwhelming due to it being pouring rain outside. However I was greatly pleased by the excellent customer service I was given from the 3 ladies working today (sorry I didn’t get your names). They were always making sure I was helped and were giving amazing suggestions that I wouldn’t have thought of for myself. The music really boosted my mood as well. Wanted to leave a review to show the excellent customer experience I had as when I was in they were being rudely spoken to about what looked to me as used worn shoes trying to be returned. You ladies are amazing and I’ll be back again! Thank you!!
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January 2023 by Iscream
Rude staff. Geniune question to that "dude" are you a salesperson or an interogator.
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September 2022 by Emyle Wong-Hoffman
Great staff and great atmosphere. Not too aggressive either when being helped.
