Auto Parts in Campbell River, BC

“Reasonable pricing and always great service. They always seem willing to go the extra mile to help out (like fixing a flat at 5pm on a Friday). No reason to go anywhere else.”

“I have had 2 experiences with this shop, and from start to finish all communication was polite, clear, professional and extremely friendly and accommodating. James and his team are wonderful people, and were certain to provide reassurance in a stressful situation, excellent workmanship and a very smooth process from setting up appointments to pick up. They went above and beyond, and I can’t thank them enough for taking such great care of me and my truck. Really appreciate this team, and would highly recommend to anyone in need of their services. Thank you CSN!”

“Staff are knowledgeable and always go above and beyond to assist customers. Always left with the correct part in hand for a same day repair.Once, when sold an exhaust extension pipe through Amazon, which was a return somebody had chopped 18 inches off of, I had to purchase two 12 inch sections of pipe to get my cat-back exhaust system hooked up. They had to order one of the pipes in for me, and it arrived the next day. I didn't get the name of the employee who helped me deal with the consequences of... Amazon... but he was awesome and patient with me, even when I came in for the second section of exhaust pipe after forgetting to just measure how much I needed. Duh. He went above and beyond, and now I've got a cat back exhaust that'll be good for another 300,000kmsMoral of the story is go with campbell river NAPA for auto parts if you live on the north island. You get /limited/ warranty on products, they have a ton of products other parts stores only list in their catalog for ordering in, and have staff who won't confuse sensors and senders, even if you do. Would rate 10 stars if I could”

“I recently purchased a new Escape from Steve Marshall Ford, and I couldn't be happier with my experience. From start to finish, the process was smooth and stress-free, thanks to the exceptional service provided by Terry and Nick. Terry was incredibly knowledgeable about the Escape and took the time to understand my needs and preferences. Nick, was equally impressive. He patiently walked me through the financing options and thoroughly explained all the details, making sure I was informed every step of the way. Overall, I highly recommend Steve Marshall Ford for anyone in the market for a new vehicle. Terry and Nick went above and beyond. Thank you both for your outstanding service!”

“Outstanding 5 Star service received by my parents who took their Rav4 in for some bodywork and paint recently! They were well cared for and their loaner vehicle was great and reliable.Thank you Rich's for putting care into the repair and for the complimentary interior detail to the inside which made their experience absolutely perfect.”

“I had a wonderful experience that was both fast and easy. I highly recommend it. The salesperson, Ruben, was exceptional and assisted me in getting the exact truck I had wanted. And the rest of the staff was wonderful.”

“The absolute best shop I could have hoped to find. I live in northern Alberta and I had a converted school bus in storage on the island. I was looking to get an inspection on it as I knew it needed a lot of work done, but I wasn't sure what. When I called them and explained that not only do I not live in the province, but that I didn't even know if the bus was drivable- they weren't even phased. A friend dropped off the keys and they went to inspect it to see first if they could move it at no cost (sweet angels) but it was in too rough of shape, leading them to tow it. They did a thorough inspection on it for me and delivered me some bad news. Now, I'd made it very clear how emotionally attached I was to this bus, and if they were scummy, they could have just told me a price and I'd have paid it. Instead, the staff contacted me and very gently explained that the costs to make it mechanically sound (the list of work required on the invoice was two pages long) were not worth the price of the bus and they thought it was in my best interest to scrap it. They could have made upwards of 10-15k off me easily, but instead they looked out for my best interest (not my typical experience with mechanics). Being the emotional creature that I am, I wasn't ready to let go of it and they allowed me to store it on their property where it would be safe until I made up my mind. They never made me feel silly all the times over the months that I went back and forth on my decision or even the time I started crying when talking about it (ha). They never rushed me and allowed that huge rust bucket to sit on their property for months, while giving me the lowest storage rate I could even imagine. My financial outlook changed when I began school this fall, and I finally came to terms with getting rid of it. When I told them, not only were they extremely compassionate, but they actually handled it for me? They made some calls on my behalf and found someone willing to take it for parts, at no cost to myself.The level of customer service they display is unparalleled, in any industry, that I have encountered. I apologize for the length of my review, I just want everyone to know what unfailingly good human beings that Carmac Diesel has working for them, and that you probably want to make them your first choice for any mechanical needs.”

“Stopped by the shop today. They are very busy (as usual) so best to reserve ahead of time. Super friendly staff and the parts people know how to find items during this crazy time. They have many suppliers so access to just about anything you need. Cummins and Yanmar specialists among many more. Their techs are very talented and can work on pretty much anything Thanks Jerry, Sandy and Joelle”

“I have been dealing with Tyson for years, getting my customers the perfect canopy for their new truck! Quick and easy to deal with, and if it’s not right he makes it right! Thank you for everything over the years!”

“I was pleased with the help & service I got from them. I was desperately trying to find a right rear taillight lens for my Honda Civic & hit a dead end with every place I tried new or used. FN99 found the part down Island & had it shipped to them. I was told it would be there in 2 days & it was in the next day!Thank you so much for the great service, Bernice”