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September 2025 by Shawna Campbell
The in person interaction is great. Telephone sucks. Every time I attempted to call. Never get representative. I live in Boston bar n chat always make it to deposit Cheque- deposit by pic they place hold. It’s a regular payroll. Same company
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July 2025 by Soheil Soheili
The staff at this bank were really helpful and professional.
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May 2025 by Anon Anon
Seriously, the one lady in there with short orange hair and the manager need to learn how to do their job. They tried to deny cashing my cheque because THEY couldn't get the ID card to scan and confirm my ID. However, I returned another time to cash another cheque, and the teller was able to scan the exact same ID and had zero issue, this lady was so terribly rude, I'm glad a dog pooped on the floor on our way out!!!
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January 2025 by Kapreece Dodge
I like Teresa a lot, but this bank needs more than 1 teller. The line up is going out of the door on a Wednesday afternoon while the offices are full of employees sitting in their computers. Like what is this way of thinking?
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December 2024 by Cliff Jones
too bad its impossible to get ahold of eagle landing branch via telephone. I am having my credit card couriered there so I have to go down to the branch and ask if its in ..waiting now two weeks
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November 2024 by Ingrid Chen
Every time I go into this location there is only a few staff work and ridiculous lines. This is torture of those needing to do business banking! On the phone I am waiting for 3 hours to resolve a problem and at the branch waiting an hour to do some banking.
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February 2024 by Leslie Dagg
Horrible customer service. My husband passed away and I am still trying to get BMO to issue an Estate Cheque to his funds. Despite numerous appointments, documents including the Will and Death Certificate, BMO is now asking me to get a letter from a lawyer. This is months after the initial appointment.Horrible experience.Despite numerous attempts on my part to provide all the required information, BMO still refuses to provide any assistance with final fund transferLeslie Dagg
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December 2023 by Donnie Fitzgerald
The best bank to deal with friendly staff very helpful
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September 2023 by Braedon Hobdon
Do not go here
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April 2023 by R T
An esteemed nationwide business should take more care in providing their loyal customers with accurate hours of operation to ensure our busy schedules can account for hours of operation. Not impressed with finding out the bank had closed a half hour before I got there. (maps said 5:30, I arrived and saw that it said 5 and have since submitted accurate hours based on their hours of operation posted in the window)
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February 2023 by Cloé Veilleux
Stephan went beyond the call of duty for me when I came to this branch and made my life much easier. It was lovely to be served by someone as nice and knowledgeable as him.
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February 2022 by Karen Alex
Always very friendly and helpful
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February 2022 by Edina McGuire
I Am extremely unhappy with their service, went into the bank because the froze my account wouldn't tell me why they froze my account or any information on it. The lady at the desk talked to someone over the phone (abm) and then she proceeded to give me a new bank card because mine was stolen then I asked her if she could withdrawl money for me and she rudely said " no its fraud I don't want to do that " and told me I can do it myself. It is extremely unacceptable that I had to call in everyday for 2 weeks to finally get my money unfrozen that has come into my account every month for the last 6 years. I will be closing my account soon and telling everyone I know to do the same.
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February 2022 by Kathy Paquet
Customer service was great but I was on the clock looks like they are always understaffed and wait time is long. Needed a pin for my son co-signed credit card bc what they sent for the pin is always unreadable. So been leaving the place without what we came for bc we were going to be late to the dentist and while there with the lady an other employee kept asking things to the lady helping us.It is frustrating
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February 2022 by Chandni Appadurai
I would like to comment on the good service I received in this BMO location. I have been a client of BMO for 25 years( another location) and recently moved to this area. At this branch I am a new client and yet when I had an issue, they dealt with it efficiently and quickly. I particularly want to commend Charnelle, the manager, for her quick decision-making and practical kindness. Thank you BMO at Eagle Landing Parkway!
