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July 2025 by jlpabc
Run my car got written off becuase they did such a horrible job on the repairs. Faught with them for a year and they threaten with legal action for negative reveiws. Be warned..
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April 2025 by Kristina L.
After my neighbour hit my parked car i was devastated. Altho my repair time took a while I was pleasantly surprised. .my SUV looks better than ever and was also so clean when I picked it up! All the staff were amazing! Thank you!
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November 2024 by Joe Moore
Like others work was no where near good. Went in with working ac left not working. Hood amd bumper panels not alighned. Bumper panels noy fastened. Paint that was done was not blended nor was it clear coated. Non genuine parts used i had inaurance fore genuine kia parts only.
Car was unsafe i fixed allot od those issues myself. I then got a VI on my car and it failed because of the shotty work from them i wont even trust them too fix it instead its going elsewhere. By sounds of it im not the only one and im out my deductible for below par work.
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August 2024 by T H
I took my car to Car Star for repairs after a collision damaged the bumper. They initially estimated a four-day repair, but it ended up taking seven days. I was okay with the delay since I had a loaner car from Enterprise. However, when I picked up my car on Wednesday the bumper wasn't aligned properly, leaving a noticeable gap between the bumper and the van's sides. I decided to overlook it, but the next day, while driving at 130 km/h to Vancouver, I heard a loud noise and had to pull over. I discovered that the fender had fallen off because the bolts weren't properly attached. My parents had to stop on the highway to try to fix it, but could only cut a piece of it off so it will not rub against the tire and tape it temporarily. The fender was hitting the tire, and getting caught against the tire which was extremely dangerous.
We went able to brake properly when it happened almost hitting the car in front of us and the car behind us almost hitting us from the back.
We returned to Car Star to address the issue, and the technician said they would order parts from Honda, which would take a few days. Meanwhile, we had to drive a car that was unsafe and still had loud noises when turning. We brought it back today, and they said it would take 20 minutes to fix the fender. I agreed, canceling a chiropractor appointment and incurring out-of-pocket costs. However, it ended up taking 2.5 hours. The technician tried to show me a picture claiming the wires were attached to the fender before the repair, and they did not touch the fender when they did the repair which it’s impossible when you are fixing the bumper we have a full video of the bumper and fender the wire were not there until the day after the incident happen. The situation was mishandled, nearly causing a serious accident, and the customer service was appalling. I strongly advise against using their services due to their poor customer care and inadequate repairs. Attach a picture of dad trying to fix it but couldn’t so he had to cut a piece off
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July 2024 by Ronald Hernandez
Great experience with them. ICBC made it a bit difficult but the repair went smoothly and the service was awesome.
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July 2024 by Jennielyn Kriss
I will give them 0/0
I will not recommend to go CarStar (Wally's) in Chilliwack because they are full unprofessional and saying that we put wrong oil to our vehicle which is the girl from rerception told me this which is i got on recorded, eventho we didn't put that just bunch of lies. Fyi our AC vehicle was working pretty well after that accident and now icbc want us to pay for it eventho it's not our fault. My kids got heat stroke because of the AC not working because one of who fix the vehicle must sue them, this is not a joke at all if its against my kids. this not my fault or my husband , we ain't mechanic or workers who try to scam anybody else. Just saying some real talks.
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May 2024 by Joshua Pedersen
Brought my truck here for some tail light work (some grease balls stole my tail light assembly) and they did a good job. I was impressed at the wash job they did on my truck, after 10 years I had never washed it but it looks great. I would recommend this shop
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May 2024 by sandra kwitkoski
Excellent customer service and knowledgeable, friendly staff . Went above and beyond to make sure I was cared for and had my car ready in a timely manner. I was provided with a lovely courtesy car and my own car was so clean when I went to pick it up. I'll definitely recommend this business to friends and Co workers. Thank you for taking good care of me during a terribly stressful time in my life after I was rear ended. Your kindness, expertise, and attention to detail is very much appreciated and noticed!
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April 2024 by Veronica Schober
I took my Chevrolet Traverse here to get my passenger rear door repaired after a hit and run and I can't say enough good things about them. They were quick and fair and my vehicle looks good as new. I've been recommending them to anyone I can. :)
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April 2024 by nick casey
Best customer service and workmanship you will find in chilliwack. Been using Carstar for work and personal vehicles. I would take my car anywhere else. Thank you Ted for your dedicated work
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March 2024 by Jacob Latham
I had the worst experience with bringing in my 2018 Mazda cx5. They seemed very nice and caring in the beginning but when it came to getting my car back A MONTH later. It was undriveable. I had brought it in for airbag replacements. And now I can’t even switch my car into park???! And they tried to blame me for almost missing my pickup appointment because they didn’t call ahead and say “Yes your car is ready you can pick it up today” I can’t not recommend enough save your money and go elsewhere-Jacob
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February 2024 by Brad B
My late parents always took their car to Wally's Auto body since 1975 I have continued to do business with them and always received exceptional they sometimes they'll do a little extras that most people would never expect and it's always in a bonus with these guys I can't say enough how much of a great place it is to deal with as I hope my children and my grandchildren will hopefully continue to do business only with them as they go beyond the call of quality . I highly recommend Wally's Auto body to anyone thinking about getting any kind of windshield replacement or bodywork done.these guys are family run shop not these great big commercialized overabundant body shops but don't give a damn about people and only care about numbers these guys are a family-run business that actually care about the community and it's so nice to see some of these guys still around like this this body shop is one of the best ones I've ever dealt with in my family . I would never go to the big box body shop I would always use the family run shop as you can't get the service at the big shops that you get from these guys personalized service with a great touch and added care and it's so good to see old fashioned style bodywork shops care about quality and customers and Wally's Auto body is a very very good service you don't see anywhere else anymore.
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December 2023 by Brandon Appeldoorn
Cheap to get my car out of impound. They were bright enough to notice my door couldn't be locked or I would be locked out due to damage on my car driver doors and left it unlocked for me to be able to get into when I paid to have it back and I thank them very much for that extra hassle free situation there. Even though they could have gotten into it anyways it's the fact they were bright enough to not do it in the first place shows that their really using their brains here 10 out of 10
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November 2023 by Buddhist One
Was forced to bring it here by ICBC after an accident. They didn't fix a few things, so now my tailgate won't work at all. They were told to fix everything right by ICBC and they still failed to fix it correctly. Our finance company is pissed, as are we, because it has made our vehicle value less than it was and we are still paying on it! I refuse to bring my vehicles here for any reason ever again! I will be paying someone else to fix the things that should have already been fixed by Carstar. Terrible service! DO NOT recommend going here!!! Worst place in Chilliwack to take your car
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November 2023 by Mike
Very poor customer service and the communication was even worse. I do not recommend this repair shop.
