-
October 2024 by Anonymous
Very friendly staff
-
October 2024 by Erin
A few years ago I had a meeting with an employee to discuss a banking matter, I had troubles understanding them due to communication issues, how soft they spoke and an accent. I mentioned this to one of the ladies at the front and in front of everyone at the branch, for everyone to hear, she said "Well I'm filipino and you can hear me just find so what is the matter with your ability to hear him" and she pointed at the person I had met with who happened to be not cacausian. I'm half black and my husband is half Indigenous so to even try to even make it about race in general but especially to someone of mixed heritage is ridiculous, unprofessional and disgusting. To publicly accuse me of being racist is actually deplorable. It had nothing to do with anyone's ethnicity, it was simply the fact he and I struggled to understand each other and I wanted to speak to someone else, even he agreed since he also had issues understanding me. That woman along with another lady that frequently works there are miserable, unprofessional, rude individuals and because of them I left CIBC despite having been with them since I was a literal child when I was first set up with a bank account.
-
October 2024 by Blake MacRae
The staff are not friendly super slow condescending and theres never more than 1 teller working at any time.
-
September 2024 by Sukhbir Singh
The customer service is worst and they didn’t tried to communicate properly.
-
September 2024 by Connor Charest
I go every pay day to deposit my cheques at this branch of CIBC, and everytime they are excellent. Especially when Gizella helps me, she is always very friendly and answers all my questions.
-
August 2024 by Gurpiar Chahal
This place is excellent. I have booked appointment with jasmeen pannu she is very polite, good communication, good clarification of about my concerns. In my whole banking experience nobody give me back reply whenever I call or email to the representative about my concerns but jasmeen pannu give me reply at the same time and she never fed up even ask so many questions online. I strongly recommend to jasmeen pannu and everytime when I have any concerns about my banking needs I book appointment with jasmeen..
-
June 2024 by Heather Leavesley
This branch is horrible! I don’t have accounts with CIBC but 2 of my family members passed away who had accounts that I had to finalize their estates with. When my uncle passed I used the one downtown and they were really good at explaining everything and helping me. When my father passed I went with this branch as it’s closer to my house. First the lady who was setting up the estate acct kept having to ask her manager for help because she had no idea what she was doing. Kept telling me I’d have to be approved….. I was shocked to hear this as it’s an estate acct not a new acct. I wanted to get the managers explanation as I wasn’t understanding this lady. He did not explain it that well and contradicted himself. Everything they said when I repeated that’s what they said they denied it. No one in there knows all the rules around estate accts…. Or at least the folks who are there when I need to go do banking for my family members who have passed.
Not to mention there’s always one staff on and long line up. DO NOT RECOMMEND! I would have picked negative stars if it was available!
-
March 2024 by not here
Definitely not open saturdays
-
November 2023 by Justin Macdonald
Apparently no one works here
-
November 2023 by Tuna629
I've been with cibc for years but this one makes me feel unwelcomed.
-
September 2023 by Shivam Jindal
They should hire more people. Too much wait times. Try another branch and avoid this one. Worst branch ever visited in any city
-
September 2023 by one doller banana
I phone into today to try and set up an appointment to get my daughter a savings account. I was told they were too busy today, so I tried for the next Saturday. I needed an apt before 11, we tried 3 weeks out then 4 weeks. nothing at the time I requested. I called the downtown chilliwack location and they were able to see us today and made the whole experience quick and easy
-
March 2023 by Marianne Walters
Great place to bank , tellers are always pleasant and helpful
-
February 2023 by Talwinder Shahi
Very rude customer service please don't go there ?
-
January 2023 by Bryanna Jacob
As a returning 10+ year customer in the past I am extremely disappointed in this branch in particular. I get physical paycheques and every time I go in branch to deposit they try to hold it for 5 business days. Every single time. When I re-opened my account I let them know about this before hand and they said it should not be a problem. It's been nothing but a problem and the staff are always so short and rude, always acting like I am the problem. Not to mention you can have five people behind the counter just talking amongst themselves and won't even look twice at you if you're in line. Honestly just an awful experience. Will look at switching banks again most likely
