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April 2025 by Tim A.
I am very impressed with Shelby at fountain tire Chilliwack he did everything he could to make sure that I was satisfied with my purchase. Shelby knew I was coming from a three hour drive away to make the purchase that I saw online. The installation was about twice as long as he originally told me and he apologized many times and explained that one of his employees had been sick that day so everything was backed up, which is understandable. He wants to make sure that his customers are satisfied when they leave.
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October 2024 by Sharon Halliday
Fantastic service, and how Fountain Tire went out of their way for me!
I just got home from a wonderful visit with my relatives living in beautiful Chilliwack BC. A few hours before we were to leave for the airport going home to Edmonton, I was told that the car I was driving had a flat! A neighbour filled the tire enough to get me to a nearby Fountain Tire located on 45960 Airport Rd. When I saw that there were a lot of customers waiting for their service I was in a panic as I told the young man at the counter about my emergency timeframe. I also heard his co-worker telling another lady that it was first come, first serve—I had two hours to get to Abbotsford! He said he would do his best, but it might take over an hour. I even told him I would pay double the cost, and he laughed and told me “We won’t charge you extra, everyone gets the same honest service”! Gratefully, I was out of there in less than an hour with my flat tire repaired!
Not the end of my story…when I went back to my aunt’s place, I realized that the 100 dollar bill I had in my back pocket was missing. I had stuck my phone in the same pocket, and it had obviously fallen out. I had walked over to Tim Horton’s while waiting and assumed that it had fallen out on the street. I’m retired, and on a very tight budget; however, I counted my blessings for having had such kind and quick service at Fountain Tire and hoped that whoever found it really needed the funds. My mom and I got to the airport on time and were waiting to board our flight when I received a call from the owner, Shelby, Foutain Tire. He asked me if I had lost something today. Yes, I said, a $100. bill! He told me that a customer had found it and turned it in! I was so shocked that someone would even hand it in, and that a busy owner would spend time trying to get it returned. He told me he was very happy to do it, and promptly transferred the funds. Wow, just amazing; at a time when we all hear so much about war, evil, and suffering, the kindness shown to me by the service representative, the customer and Shelby truly restores my faith in honesty, kindness, and integrity. Thank you so very much for this gift as my heart is lighter today, and I will surely pay it forward!
Wishing your wonderful business continued success!
Sharon from Edmonton
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October 2024 by mohammad khrosheh
One of the best places for repairs tires and the customer service was remarkably wonderful.
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October 2024 by Caleb Westeringh
I’ve been a customer of Chilliwack Fountain Tire for many years and they are my go-to for all things tires, from four- wheelers to trucks to skid steers they’ve done it all for me. Friendly and knowledgable staff and timely service (usually about 1 hour turn around for a flat tire repair). Highly recommend.
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October 2024 by Barbara Davis
I highly recommend this location! Matt was fantastic to work with these guy's went above and beyond for me, even making bad news good! I feel that you would be more than happy with these guy's they are honest and trustworthy if you are looking for quality and assurance this is the place to go! I will never go anywhere else! Thanks Matt and the team!
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October 2024 by Brett Mc
Great service.
Needed a re-torque and they were closed, but the technician who happened to be there helped me anyway!
Tires are great too!
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September 2024 by Janet W
I always receive excellent customer service. The friendly staff take good care of me and my two vehicles. Recently, Shelby went the extra mile to help me and it was much appreciated.
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September 2024 by Rick Nordhus
Bought my tires there. Took my car in 2:45 Saturday with a slow leak in rear tire. They said they would see what was available on Monday??? Guess they expected me to keep checking tire pressure until they could get me in! Went to Kal tire they had my vehicle on their host within 10 minutes! Flat repair was done at no charge, as I was on record of buying a previous set of tires there!! Next set definitely back to Kal tire where they supply great customer service!!
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September 2024 by Amanda McEwan
We had a flat on our boat trailer and came to FountainTire. I can't express my appreciation enough for the excellent service we experienced! Thank you so much for your outstanding service
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July 2024 by Iman Baradaran Hashemi
Great customer service, thanks Mike for finding a fast a reasonable price for me. Highly recommended
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June 2024 by Dug P
Great up front and professional and keep you in the loop
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May 2024 by bob tarr
Had a tire that got a huge puncture. They were short staffed, but they got my car out quickly while I waited and had put my spare away. They also did it for free since I bought my tires there, but they were helping out other people with the mantra of “if we are nice to you, you might want to deal with us in the future!” Will never go anywhere else!
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April 2024 by doug nicoll
Great customer service, always willing to help.
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February 2024 by Nick Krawchuk
I came in 20 minutes before they closed on a Saturday afternoon, they totally took care of me with complete professionalism and gratitude. Top-notch! Highly recommend! Thank you very much.
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February 2024 by Meghan Prinster
Very good customer service! The staff were friendly and I feel like they really tried to help with my tire situation. Much better experience than other tire centres (?? ), will go back again even though they aren’t in my city.
