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August 2023 by Mike Partington
I was very impressed! A simple thing like wiper blades and one of counter people came out and helped me get the old ones off and put new ones on for me!! Very friendly. Will definitely come back when I need something!
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April 2023 by Jen Gilmore
Went in there today to get new wipers. They had the right ones in stock and even put them on for me. Very impressed with the service!
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February 2023 by Troy Krauss
Great customer service ?...Cheers ???⛳️??
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October 2022 by VWMiKE Adams
For my own experience this is the best auto parts store in Chilliwack. I’m a regular customer but just working on my own cars and a couple older hobby cars. It depends on who is working the counter as to the service you get, but monday to friday when Russ is there it’s always good ?
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August 2022 by Ruth T
Usually, I have no problems at this Napa location, but this past weekend I was not very impressed with their staff. There was a line up of 3-4 customers and only one young guy all by himself on the counter. I was in a bit of a rush, and before I turned to leave he had paged for more help, so I decided to stay a few minutes longer, after what felt like 10 minutes go by someone named Wendy came up to the front, didn’t acknowledge the customers still in line, laughed at the young guy, and walked away.I couldn’t believe how rude she was. I definitely felt bad for that young guy to have to put up with such a unprofessional, and substandard co-worker.I'll definitely be back, as you can't beat the prices, and usually the attitude, but I'd never deal with that rude woman.
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June 2022 by Jason B
Another good location! Staff that helped me was great. Helpful and friendly. Napa is consistently a better experience than I ever get lordco.
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June 2022 by Matt Taylor
Great staff and very friendly. I was in town and needed a quick stop and the team had all the answers I needed!
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April 2022 by John Anker
I needed some parts for my 54 Mercury. Russ helped me out. He was great with a can do attitude. I'll be back. Great service.
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February 2022 by Mike Harrison
Great service and selection. Always strive to serve their customers well and I appreciate that. Parts and tools typically available same day if not in stock so good local area supply.
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November 2021 by cangirl313
Great, friendly, helpful service. I was having trouble with my Honda’s battery and didn’t know if I needed a new one. Russ was kind enough to test it for me and they had the lowest price in town for a new one! I also spoke to a woman on the phone who was very helpful (but I didn’t get her name). I would highly recommend them!
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September 2021 by TheSettler
I really love Napa. I have went here to get parts for my cars many times and they are always super helpful. They offer to beat any competitors prices too. Their customer service is just grate there. They don’t try to oversell and can sometimes offer helpful tips. I just love them. 5/5 good job guys
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September 2021 by Guo Jing
Got what I was looking for and got a better deal without asking for one too! Excellent customer service by Russ, definitely recommend coming here for all your parts. However, I was surprised to see no one wearing a mask at the store.
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September 2021 by K Visser
Small town customer service in a bigger town is hard to find! Each and every person here is willing to go the extra mile to help out. The owner, Jean is always willing to do what needs to be done to get stuff done! Great big thanks to the team!
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September 2021 by Shawn H
Friendly and helpful staff. Passing through town and needed some def, good price, but really friendly staff.
