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December 2023 by Hanna Horton
We bought a fish tank 2 months ago and it had developed a leak. We were 4 days past the return date so we called the store. We were helped by a man I believe was named Adam, who was an absolute amazing help. Because it was a topfin tank it was still covered under a different warranty, and he overall just really seemed to want to help. Amazing customer service.
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November 2023 by nikita grey
Lovely and quick service, friendly staff, greeted upon arrival, lots of staff to direct and discuss animals and products, nice selection and decent sales.
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November 2023 by Huw Jones
Great store selection. The choices available for pet food and supplies are almost overwhelming. Easy to find, helpful staff to answer questions about the different brands.
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September 2023 by Terry Mich
Get our poodle cut here. Staff are awesome, plus the cut is perfect everytime.I would definitely recommend them, and so would our dog.
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September 2023 by Darcy Sleeva
I was buying fish and I was one of the first customers in the door. The tank the employee pulled my fish out of had a couple dead fish in it but he assured me the rest would be fine and so far 3 of the 5 I purchased have died while the other 12 fish I'd purchased a week earlier at Mr Pets are still fine and thriving. Not a water issue but I've moved the remaining 2 from PetSmart to separate pools to ensure my remaining fish aren't affected by whatever has killed those from PetSmart.
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August 2023 by sean scott
Great store for all your pet needs. They always have great deals every time I go in. The staff are always friendly, and the store is always kept very clean and organized if I was going to say anything negative at all is that I have had to go to other pet stores for some cat items like big-towers / harnesses / toys because i find their selection slightly more limited for cats compared to other stores locally for those kind of items
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August 2023 by Papa G
Had the dog groomed. They did a great job
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August 2023 by Lesley Johnson
Well organized and the staff are always so kind and helpful! Also they had a better price on puppy pools (bought for my child) that were almost double the price at another store in town.
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July 2023 by Rajmall Lal
The staff at Petsmart Chilliwack are incredibly nice and knowledgeable. If they were nuclear of an answer, instead of guessing they had got a staff that was able to help. I feel honored to be stepping through there from the doors. KEEP UP THE GREAT JOB PEEPS!!
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May 2023 by Len
Peter was extremely helpful by telephone today with an online order I had placed for a dog bed. He went and confirmed some questions that I had almost right away despite being a very busy day and called me back almost immediately and left a thorough message with two options for me. I was so happy he was able to find the product that I wanted and I can't wait to go pick it up. Thank you Peter so much I really appreciate it!
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March 2023 by harsha vardhan
They dont know how to handle large dogs and if they cannot handle they will ban your dog from grooming for all locations and cannot book an appointment. If you cannot handle it just dont take him for your location you dont have any right to decide for others
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March 2023 by Terry & Kim
Rude staff that stands and talks about fellow employees in derogatory ways. And when we asked for help the lady was obviously upset that we were interrupting them.Yikes!But, there is a selection of pet supplies. It's a pet store, just not a very 'smart' one.
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March 2023 by Dan Harrison
Very polite, helpful and knowledge staff. Very impressed. From ants to zoology they have it all.
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February 2023 by Marilyn Mok
This store tends to be messy and has trip hazards around. They left their flat bed in the aisle, while it's placed to the side, the aisle is narrow and it's hard to navigate. They also left a ladder in the aisle with the safety chain unlatched.
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February 2023 by dee beejay
Very clean and very organized. There were plenty of staff available everywhere. They were all working away, yet they took the time to help me out. They knew exactly what I wanted and where it was and one took me right to it. Well done!
