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October 2023 by Lisa Pedneault
The pharmacist at the Comox Rexall is very attentive and incredibly kind to my 83 year old mother. I appreciate him very much.
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July 2023 by Bonnie Chilibeck
Had a great experience with the pharmacy team when I needed some ear drops. I couldn’t find what I needed myself and asked the Pharmacist who asked me a few questions and showed me a product and explained how to use it. I need to remember that when in doubt, ask the Pharmacist!
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May 2023 by Lorne Parker
Another horrible experience with "customer service" rep Christine at the canada post office. I come here often, and really like the service I receive generally. I know almost everyone by name and spend a small fortune each year shipping.Today I was in a hurry and did not tape 4 labels to the boxes I was shipping. She was already upset because her computer wasn't working, and I was greeted by "do you have any tape!" I said no, but if I could use yours that would be helpful. Asking to use .25cents in tape is apparently a giant problem for Christine. So much so, she had to go get her manager Jen(who I like alot) to show her my extremely excessive tape use taping 4 labels on 4 small boxes. Anyhow, after throwing a huge fit about "how I should be buying tape and what if they let everyone use tape" she continued on under her breath while processing my order until I told her to just stop, at which point she walked off. The moment she walked away was the best part of our encounter today.The last time i had Christine I was shipping to the states,like I usually do, and she was extremely annoyed that the scan codes on my phone don't scan for her( which they do for every other person that works there) and that she always has to enter them manually and it takes forever and backs up the line. I'm sorry Christine that you do not know how to use your scanning device but I suggest you learn and not blame the client for your inability to to do your job.
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April 2023 by Barry Black
We shopped there yesterday. We are Airmiles collectors and discovered that their advertisements for bonus miles were different in the store from what was printed in the flyer. When we discovered this, we were treated rudely by the checkout person and her helper. Manager came and pointed out the 'fine print' which was not consistent and refunded our purchase rather than admit the discrepancy. She was however friendly and courteous unlike her employees. We will not be shopping there again.
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March 2022 by S/T
The pharmacy and employees should reported. They offer no confidentiality and call out your prescriptions. Judgmental and rude. I moved next door to John's Independent where they go out of their way to be helpful, friendly and ethical.
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January 2022 by Sarah Dennis
Least amount of stars possible. My biggest pet peeve is people who roll their eyes! The cashier today did THIS, all because a bus pass was inquired about ?
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December 2020 by Linda Shore
We were late for our flu shot appointment, which put others behind. But the staff were very pleasant and sorted it out so we were able to get our shots. Kudos to kind, helpful people. We will certainly now take our business to Rexall in Comox. A grateful thank you to pharmacists and assistants.
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December 2020 by Laura Carolina
Easy, smooth, efficient service regarding the flu shot (October 2020). Easy online signup, and reminders and instructions were received via email and text. Pleasant service from the very well practised pharmacist. Well done, Rexall.
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December 2020 by Shauna Forgie
Great Pharmacy! I received great service from the young male pharmacist. He was patient and kind with me and was very knowledgeable.
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December 2020 by Shaleena F.
Pregnant lady at the pharmacy should check her attitude. Terrible service. ...not impressed. ?
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December 2020 by David G
Terrible customer service ! Was told I could return an item as long as I had the receipt. Manager gave me attitude from the start and refused refund because box was torn. After arguing with me and pointing out that I have been a long term customer (30 years !) and have been getting my mother’s medication there for the last seven years she shrugged her shoulders and walked away ! Switched to a different pharmacy and will never shop there again.
