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March 2024 by Brenda Liu
My experience with this store is fantastic. I love the style of shoes sold here. They’re not cheap but they’re of great quality. I bought a pair of ankle boots (Django& Juliette Brand) from this Coquitlam store last Christmas. The boots are so comfortable, stylish and of great quality. Love them! The sales agent Sarah was and is always so helpful, friendly and pleasant. She’d always welcome you with a nice smile and is always ready to help. The level of service provided by her is always fantastic and I appreciate it. It’s now my favorite store. Thank you Sarah!!
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March 2024 by Mary Kim
Worst customer service ever. The old asian lady is so rude and will yell at you if you ask questions. It is really disappointing since she appears to be the owner.She certainty doesn’t know how to run the business. I will not return.
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February 2024 by Joanne Antoniak
Went to look at Vessi shoes. They didn't have the colour I wanted (weekender oak) in my size; but they had others I could try - for fit.Sales person was helpful and said new stock was coming soon
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December 2023 by Noush MA
Today I purchased a pair of Skechers from this store. I was on my lunch break and did not pay attention that the lady mentioned it will be Exchange only or store credit. The shoes were $140 original and she added $15 extra discount on it and made it ‘exchange only). They were not discounted or on sale . I tried at home for half an hour and noticed there were not breathable. So I headed back to store and she refused to return. Even though it was purchased a few hours ago, original price tag on it. No sale sign on its display's or on price tag. However, felt I was tricked I into return/ exchange only policy by adding a $15 discount to it. Be aware, ‘Boxing day’ Sale Scam. I could not find a pair that I like to exchange. They don’t even have a gift card to offer for the store credit and I was given a piece of paper receipt in return. What a scam, I am quite disappointed and will Not shop in this store again and Never recommend it The Sale parson was Judy.
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December 2022 by eric aslanian
I bought Blundstone boots from them. The lady was very helpful. I even ask for her opinion to choose between two styles!
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December 2022 by Lucas W
This was the first, and the LAST time I shop at this store. Service was poor and a questionable return policy (in my opinion) for returns such as store credit when an item is unused and only purchased a few days prior because it's "on sale". I'll never shop here again.
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November 2022 by Laurie Hall
Bought a new pair of boots last night, there was a great selection to chose from. I was really expressed with the way Judy the sales associate was helping her customers. Judy brought out the boots that I wanted to try on very quickly, no waiting around, not only did she take care of me she was also serving 2 other customers at the same time. She was very knowledgeable, friendly and a lady that really likes her job. Well done, Judy. Thanks for the good service ????
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September 2022 by Susan Braverman
If I could give zero stars I would.Last weekend my husband and I went to buy shoes for both of us, and we both walked in and after 2 minutes walked out. I'm going to be contacting Clarke's because they should know that their shoes should not be sold in this location. We went there because I wanted to buy good quality shoes and I'm used to them being a good quality store. But I have never gone to this location before, and I will never go back again. The woman sitting at the back looked up once and then looked back down and that was the only contact we had with her the entire time we were in the store. We watched the next person going to the store and she walked out as well. The woman who sits at the back should be fired! I cannot believe that a store that has such good quality shoes would have the worst sales person that I've ever experienced in my entire life.And shame on management's not knowing what was going on, because your lack of sales should speak for themselves.
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June 2022 by Tracy Christensen
2 young great helpful employees. Polite and knowledgeable. They ordered a pair of shoes for my daughter to be delivered at home when they didn't have any in stock. Very good prices and selection.
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April 2022 by Betty Ann MacInnes
My experience at this store was very positive in every way. I found the staff to be helpful and understanding when I wasn’t able to return a purchase within the due date because of illness. I was given a refund and will return.
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April 2022 by Lei Huang
Worst service, that fat lady was yelling to the customers.
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March 2022 by Jordy Colman
Hosts great footwear products however poor sales team in terms of any friendly service and lack of easy communication. They unfortunately lost a customer for life.
