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March 2024 by Kimberly Reea
Absolutely terrible customer service. I purchased an engagement ring and spent a significant amount of money in there. Once they had my money, I didn’t exist anymore. The manager at the Coquitlam location, Allan, was just as bad as his staff at the store. Do not buy anything from this jeweller. After reading some of the other reviews, sounds like Allan, the manager has had a lot of terrible interactions with customers. Not sure how he still has a job!
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March 2024 by Bruce MacLeod
Wanted to buy my wife jewelry for valentines but didn't know where to start. Wandered into Ann Louise and met Maryam who made a difficult experience absolutely wonderful. She was so patient and helpful. My wife was thrilled!
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March 2024 by Parth Syal
"Wow, I had such a wonderful experience purchasing jewelry at Ann Louise! Sachleen Kaur was absolutely amazing! She provided excellent service, guiding me through the selection process and answering all my questions with patience and expertise. I couldn't be happier with my purchase, thanks to her! Highly recommend Sachleen Kaur for all your jewelry needs! ?✨"
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February 2024 by Sophia Will
I bought a necklace from the manager Allen Lee. He is very professional, knowledgeable and never pushy. I will come back and shop with Ann-Louise again.
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February 2024 by Claudia Ramirez
My mother purchased a cross pendant for me on valentines day, and I did not like the style. We went in today to browse and I did not like anything I saw so told her to return it. Had 2 women cross examine the item like it was stolen and one had even made a comment is this even from here. My mother and I were so disgusted and did say something. The manager, I believe, stepped in and claimed they were new and did the return. This is unexcetable behavior! We will never return to this location! Worst customer service ever!
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January 2024 by Emma W
I have always had amazing service at Ann Louise where we purchase all of our jewelry gifts. I recently took a necklace in for repair which was just beyond warranty and they honoured the warranty no questions asked . Sachleen was an extremely attentive salesperson ⭐️
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December 2023 by Jennifer L
Sunshee gave excellent customer service. She went through a variety of options with me for my colleague's retirement necklace. She was knowledgeable, honest and not pushy at all! I really appreciated her help. Thank you Sunshee!
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August 2023 by Negin Balar
Went to get my ring sized at this store. They returned a 18K yellow gold ring as white gold. Refused to help or admit their mistake instead the manager Allen Lee started stating that he will call security as I am trying to rob them. When asked to get head offices phone number to correct their mistake and escalate the matter he provided me a fake head officephone number. I have never in my life had such terrible service. Do not trust Allen Lee, absolutely appalled who provides a fake number to a customer? I recommend that they review their camera footage but he refused and continued to give me a run around with no true solution. Stay away from Allen Lee
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August 2023 by Nasim Balar
Stay away from this store Allen Lee has absolutely no respect for customers nor any understanding of customer service.
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June 2023 by Ben Kermashani
It's my pleasure to deal with Neda in person here!She was very friendy, easy going person and very respectful.She promised me to get my watch back as soon as possible after fix .I love the way Neda deal with issues and complains.I recommend Nada if you face any differently in this business.I truly appreciate your honest and friendly service ? ? ? ?
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April 2023 by CK Ng
Had a great experience while shopping in this store. The entire staff led by Allen was friendly, helpful, and knowledgeable. Will definitely visit this store again when shopping for jewellery next time.
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March 2023 by Andrea Fossum
If you want your white gold plating to fade to a rose gold color and the diamonds to fall out of the band, then Ann Louise is your jeweler. My 1200.00 band that I got on sale for 600.00 was a waste of money. Terrible customer service, no help at all.Update: Another diamond fell out again, totalling 3 diamonds now. Finest garbage jewelry around. (The photo is of the latest diamond to fall out.)
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February 2023 by eric lee
The service clerk was very pleasant. I ask for Longines watch brochures. I was looking for real diamond bezel watch.
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December 2022 by Jordan Collins
An awesome, stress-free experience from start to finish thanks to Allan, the Store Manager. I began this process with next to zero knowledge/experience and Allan was so patient and professional. Can’t recommend Ann Louise Coquitlam enough!
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December 2022 by Veronica B
This jewlery store is way above the rest in the area. The quality, as well as the customer service. Allen was super helpful and friendly, wasn't pushy at all. We ended up buying a ring that was more expensive than we originally were going to get, and Allen did not push us on it at all, it was our choice, which we really appreciated. We are super happy with the ring! The quality was much higher than comparable rings at competitors, and the price was better as well! Thanks for all your help and knowledge Allen!