Apple Coquitlam Centre is praised for its exceptional customer service and knowledgeable staff. Customers highlight the friendly and helpful nature of the employees, who go above and beyond to assist with any issues. The store is commended for its efficient online order system and prompt communication through text notifications. Customers appreciate the speed and convenience of picking up their new devices shortly after placing an order. The staff is very friendly, helpful, and patient, making the shopping experience positive and stress-free. For example, Winona took extra time to transfer data and ensure comfort with the new iPad mini, making the process both fun and productive. Customers also mention that employees are understanding and accommodating, especially when returning products like the iPhone 16, which didn't meet their needs. They assist with various issues, including help with Macbook problems, showing patience and going above expectations. Additionally, the store's team is knowledgeable, helping customers find specific accessories like a particular case for an iPhone. Overall, despite some disappointment that new iPhones no longer include accessories like USB-C adapters, Apple Coquitlam Centre remains a top example of friendly and attentive customer service in the industry.
Fantastic people to deal with, thank you, Phuong, Kevin, Emily and Dougie I appreciate you all.
October 2024
We had excellent and friendly service from Alex at the Apple Store today. He was really knowledgeable and helped my auntie to find a really specific case for her iPhone. Thanks for your help! :)
September 2024
it was fun to try the apple vision pro but I wish you had a bit more freedom in what you could test
