Apple Coquitlam Centre is praised for its exceptional customer service and knowledgeable staff. Customers highlight the friendly and helpful nature of the employees, who go above and beyond to assist with any issues. The store is commended for its efficient online order system and prompt communication through text notifications. Customers appreciate the speed and convenience of picking up their new devices shortly after placing an order. The staff is very friendly, helpful, and patient, making the shopping experience positive and stress-free. For example, Winona took extra time to transfer data and ensure comfort with the new iPad mini, making the process both fun and productive. Customers also mention that employees are understanding and accommodating, especially when returning products like the iPhone 16, which didn't meet their needs. They assist with various issues, including help with Macbook problems, showing patience and going above expectations. Additionally, the store's team is knowledgeable, helping customers find specific accessories like a particular case for an iPhone. Overall, despite some disappointment that new iPhones no longer include accessories like USB-C adapters, Apple Coquitlam Centre remains a top example of friendly and attentive customer service in the industry.
I was looking for a phone with a screen size similar to what my family already has. Susan the store owner was the only one who understood exactly what I wanted and showed me a similar screen size. She really listens.
June 2026
I have a very old iPhone , but was able to get my battery replaced here. The staff were excellent to deal with.
