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September 2023 by mershool
I would’ve gave them zero star if that was an option.1-worst customer service2-the lady was super rude, seems like somebody doesn’t like their job.3-they are not helpful when you are in the store.Please don’t buy products from this company as they don’t give a single… about their customers, we shouldn’t support these kind of business.
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December 2022 by Max
Super rude lady
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November 2022 by Mei M
Poor customer service. Ordered shoes that were far too small for my feet. I couldn’t even get it over my foot. When I tried to exchange them for a bigger size they accused me of wearing them. I explained that I couldn’t even get it over my foot so it was literally impossible for me to even wear it around even if I wanted to. After arguing back and forth they finally gave me a number to contact and the customer service had told me it should have been no problem for me to exchange in store. Waste of time. Ended up returning through customer service. I understand there’s a policy that employees must follow but they should have directed me to customer service earlier instead of wasting my time
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October 2022 by Mayumi Mori
Poor customer service. Ordered shoes that were far too small for my feet. I couldn’t even get it over my foot. When I tried to exchange them for a bigger size they accused me of wearing them. I explained that I couldn’t even get it over my foot so it was literally impossible for me to even wear it around even if I wanted to. After arguing back and forth they finally gave me a number to contact and the customer service had told me it should have been no problem for me to exchange in store. Waste of time. Ended up returning through customer service. I understand there’s a policy that employees must follow but they should have directed me to customer service earlier instead of wasting my time
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March 2021 by Sandra G
I like their shoes and purses, just to be clear, i buy it only when its on sale as i rather spend more money on a really good quality. Their quality is ok, and doesnt last long. Thats why i buy only when its a big sale.
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March 2021 by shivangi singh
Quick service, nicely maintained store and so so sooooo many pair of boots.And great sale going on, pre-black friday
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February 2021 by Tahereh Abolhasani
I was there with my family earlier this morning. We bought 10 pairs of shoes and 4 online orders. We are a family of five, so trying the shoes on making decisions took a bit of time. Tiana and another associate were working; very impatient and disrespectful to us for taking their time, basically doing their job that they are being paid for. I have shopped from here multiple times but have never been ignored by the workers and that is not how customer service works. Would not recommend to anyone nor will I shop there with the current working team.
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February 2021 by Ashly West
If I could give negative stars I would. Dealing with call it spring has been a nightmare. I have shopped at these stores for many years but after receiving the worst customer service of my life because THEY have lost my package and refuse to fix the situation I will be getting all my items refunded and will never be shopping here again. Wasted over two hours trying to get this resolved and still nothing
