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November 2023 by Chelsea
Great customer service! The staff here - Connor is attentive and explained everything to me as I was deciding on a few options.I'll be returning and I highly recommend this store.
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June 2023 by Darlene B
Best customer service EVER thanks to Garry L!!I bought Nike shoes a few months ago and one of the shoes started to split. I took them back to Champs and without any issues at all, Garry replaced them (would like to add that I also had lost my receipt and he found it in their system for me). The size I needed was not in their store so he found a pair at another store and arranged to have a pair delivered to my home at no charge to me. The new pair arrived in 2 days! Couldn't be happier with this service. I was really expecting that this was going to be a big hassle for me but I was treated fairly...unusual these days it seems. Thank you Garry!! :)
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June 2023 by Dar B
Best customer service EVER thanks to Garry L!!I bought Nike shoes a few months ago and one of the shoes started to split. I took them back to Champs and without any issues at all, Garry replaced them (would like to add that I also had lost my receipt and he found it in their system for me). The size I needed was not in their store so he found a pair at another store and arranged to have a pair delivered to my home at no charge to me. The new pair arrived in 2 days! Couldn't be happier with this service. I was really expecting that this was going to be a big hassle for me but I was treated fairly...unusual these days it seems. Thank you Garry!! :)
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April 2023 by Bron Flips (BronFlips)
Polite and welcoming staff, CS could be worked on a bit but otherwise I have positive review about this store.
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December 2022 by Dilek DARKINOGLU
They don’t care about customers! Just stand up if you ask something they are ignoring you!I asked help but who was working today he ignored me and I asked again he didn’t help, just point the shoe and went away!Then, I couldn’t ask anything. He was really rude workers!I said to someone and he replied I am the manager, I can give you $10 discount!I don’t want your discount! First, I need as a customer polite and knowledgeable customer service!They don’t have non of them!I will never go to this store!
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October 2022 by dinger_0
backdoor all the shoes to one reseller... fix this problem champs
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September 2022 by Chandra Trinh
I wanted to leave a review based on the customer service I received here. We went in because we wanted to buy some shorts. We couldn’t find the size in grey and asked a sales associate if he had any more in the back. Without hesitation he said no. So I decided to get a black pair instead. Upon checking out a gentleman named Baraq rang us up and I mentioned how it was to bad they had no more in grey. He immediately said he would check the back. Came back with a grey pair! I was surprised and happy that he took the time to go back and get them. I ended up buying 2. Thanks for the great service.
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July 2022 by Mary Grace Aquino
I just wanna thank “Buddy” and recognize him for exceptional customer service. I don’t usually do reviews but he deserves a 5star!
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January 2022 by Sara Ross
Our New Go-To Shoe Store! We have all been to shoe stores, but not like this one! The service is unparalleled - not to mention Patience and listening ears eager to serve! I came in one day looking for Nike's, but the selection was Huge, I just could not decide. Peter was Exceptionally patient with me (so grateful!). Came in a couple of days later for round 2, Jeane was again a wealth of knowledge and picking my brain to serve me best. We had just a ball over here and we know you will to - our new Fave place - absolutely check it out!
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December 2021 by R K
Worst store. Customer service is non existent. A pair of shoes was on sale on their site but the store wouldn’t honour it. They only have one site as the Canadian site redirects you to purchase shoes in the US site. But the store here denied the discount as it’s a US site even though the Canadian site doesn’t let you purchase shoes online. Never buying anything at Champs again.
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July 2021 by Kris R
Worst store. Customer service is non existent. A pair of shoes was on sale on their site but the store wouldn’t honour it. They only have one site as the Canadian site redirects you to purchase shoes in the US site. But the store here denied the discount as it’s a US site even though the Canadian site doesn’t let you purchase shoes online. Never buying anything at Champs again.
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December 2020 by R Turcott
I dont know why it says temporarily closed. The store is open. We received excellent customer service and found the right shoes. We'll be back for sure!
