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February 2024 by James Hammer
Roberto helped me find a vehicle and for a great price!, He was extremely nice he wasn’t pushy. The whole process went by smoothly and I honestly could not be any happier!. I would suggest this dealership if you’re looking for a new vehicle :). Thank you Kathy as well I appreciate your patience and kind nature. I wish you all the best!.
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February 2024 by Aly Guile
Amazing! Super friendly service, and charged my car during service!
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February 2024 by Cindy Sharp
We Purchased a 2024 LT Black Chevy Trax for our daughter so she can get herself to University.Buy from Pi and won’t be disappointed! We did our research, knew what we wanted to buy and what price we wanted to pay. Unfortunately the first Dealership we went to was unable to help us. Eagle Ridge GM is the place you need to go. No game playing here… The amazing Customer Service right from the get go.Our phone conversation with our salesman Pi Shei aka Assistant Sales Manager to how we were greeted and treated when we walked in and met him in person. Friendly, Listened to us , knowledgeable about the Trax, no hard pressure sales and the respect he showed to both of us I had not seen for a while.We met Bonnie who did our insurance. Then to Erin Day the Director of Finance who was Wonderful she treated us like she had known us for years. No pressure from anyone. We are honoured to be part of the Eagle Ridge GM Family. Thanks so Much! And Yes! We have a Very Happy Daughter. lol!
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February 2024 by Matthew Sung
First initial impression was great. We were interested in a used vehicle that we saw on AutoTrader.ca that was a great deal (A 2020 Kia Rio LX for $14k interent price from 18k with 40000 mileage), and our sales associate, Pi, informed us over the phone that other potential buyers were interested in the car as well, and allowed us to secure the car with a $500 refundable deposit so we could test drive it the next day. He did tell us it was rebuilt car and provided the CarFax, but we came to the dealership anyways to inspect the vehicle and test drive.The experience was great until we got to the bargaining table. We were extremely hesitant to purchase it due to the car having a rebuilt/salvage title despite the minor problems we've encountered on the test drive, as well as the lack of financial options. Regardless of our concerns, Pi talked about the benefits about purchasing a rebuilt car and even went into his own experiences, but eventually started to use shady tactics to persuade us to make a deal on the rebuilt car as quickly as possible, and even got the finance manager involved. I inquired with other dealerships and my insurance company later and they all warned me to never buy a rebuilt car, and that it might have been the worst decision I could've made.This can be a case-to-case basis, but as for cars with rebuilt and salvage titles, they will do anything to lure you in and get you to buy it as quickly as possible. Proceed with caution at this dealership.
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February 2024 by Jeffrey Hughes
Had one of the best experiences at a dealership. Josh went above and beyond to make sure we were happy before and most importantly, after the sale. Highly recommend this dealership.
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January 2024 by sheldon prasad
Great customer service was helped by Pi and Marco we are repeat customers thank you for your help!
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January 2024 by Shelly Bondy
Pi was excellent with us. He was very patient helping us seniors, learn the details of our new Bolt EUV. He was very knowledgeable and helpful. He also did not push any other products or services on us.
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January 2024 by amirhossein sarvi
Everything fast and salesperson and accountant very nice and helpful.but i think its better we know about additional prices such as document fee and… accurately before deal.
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January 2024 by tom sack
Great sales manager and team !
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January 2024 by Batman
Shady sales people that don't hold up to their promises. I love my new vehicle but feel a bit swindled. I won't buy another vehicle from this place.Update Jan 2024, Service department is usless as all hell. Take your vehicle anywhere else. Extended warrenty is a scam. They still make you pay.
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January 2024 by Judy Cupskey
First time buyer at Eagle Ridge. My sales rep Nech was quite friendly and personable. He provided an excellent test drive route to take the car I was interested in on adrive, that led to my making an offer.As with any major purchase, paperwork is always a tad tedious but Eagle Ridge moved it along, right down to my plates and insurance. And, off I went in my new to me vehicle. Love it!Check them out!
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January 2024 by ali mohammadi
It was my first time to come to Eagle Ridge GM and I had a good experience. Special thanks to Tony and Rudy.
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January 2024 by Andrea Winstanley
The auto shop is great! I booked a last minute service using my GM app. A no hassle ride to work. My only disappointment is that I always seem to receive discounts on oil and maintenance after the service as taken place!
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January 2024 by leon sun
Very pleasant experience to buy a vehicle! Pi is such a good representative who are well understood what we need and patiently test drive with me and never push me to make a decision. Cheerfully, we got our brand new GMC SIERRA by the end of the year!
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January 2024 by Rita Kara
Excellent service from Mohammad and Jeff. They truly went the extra mile to facilitate our vehicle purchase. Thank you!
