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September 2023 by Kieran Arcand
Location will not answer the phone, they have a shoe in stock but not willing to sell, probably because of backdoor deals. Staff isn't friendly and act annoyed.
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September 2023 by Connor Adamus
The worst footlocker in the lower-mainland hands down. Zero points for service, friendliness, politeness and helpful staff. Before I would avoid this footlocker as much as possible. Now I will avoid this location at all costs. Recently I was there to buy a pair of shoes, and return a pair of shorts. I’ve bought and returned/exchanged tons of clothes to footlocker and champs over the years. I had to go to this location cause they were only one that had the shoes I wanted. The short white manager seen while I was trying on the shoes that I was missing the tag that’s on the waist of the shorts (the useless one). Not the one with the barcode, that one was still attached to the shorts. He tells the employee not to accept them and then runs to the back of the store lol. Doesn't tell me himself like a manager should do, no he just runs away like a little girl so he doesn’t have to deal with the issue lol. When I asked to talk to the manager, I was told he’s busy and not available after I just seen him run into the back 2 min prior. Next day I went to another footlocker, and the employee said thats ridiculous that they wouldn’t take them because of that minor issue and accepts them happily. This is sad, because other than this incident and past incidents at Coq centre location, I have nothing but awesome things to say about all the hard working friendly FL employees that go above and beyond for me. Metrotown is great! Guilford is awesome!, Richmond Centre are super nice!, Tsawwassen Mills are A+ and all the other locations are 10/10. But Coquitlam Centre… hands down when it comes to management and service bottom of the barrel. Seeing all the other reviews and this stores google score is very assuring that this footlocker is the A hole of footlockers. Footlocker is the one chain of stores that 99.9% of the time at 99% of their locations I get super friendly, nice and helpful staff. This is the one location that I don’t. Next time I will just order my shoes because honestly I won’t be going back there. You guys need to find better managers and give this location a overhaul because their lack of customer care shows and until then I will just shop at champs when at Coquitlam centre.
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September 2023 by Jim B
Terrible customer service, worst footlocker in the lower mainland. Avoid at all costs.
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August 2023 by Fahad Shelkey
Extremely disappointed with the experience at this store. Arrived just 2 minutes after closing time for a store pickup, but the staff had already locked the doors and showed no interest in assisting us. Instead, they were disrespectful and rude, giving us dismissive hand reactions and telling us to leave. Unacceptable customer service.
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July 2023 by M N
Female tattooed girl ignored me 3 times. Never coming back
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June 2023 by Kris Jones
Love this place but mostly just because I am a sneakers junkie
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April 2023 by Bron Flips (BronFlips)
Most of the staff are nice except Angel, a short brunette girl who's extremely disrespectful, only shows her negative attitude, and gives me looks. I would rate this store much higher if it wasn't for her. Champs is wayy better
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April 2023 by john leonhart
I get great deals on Van's at this store on a consistant basis. Also top notch , helpful and non pushy sales staff.
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March 2023 by Jatt Reviews
There is a short female brunette staff member here. Her name starts with an A and ends with L. She is absolutely the opposite of polite and has 0 customer service skills.
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January 2023 by Thomas Brown
I was in the store with my 17 year old daughter and I kept seeing the older Asian male employee look at his behind. I was disgusted by this and after the fourth time of him glancing, we left the store.
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January 2023 by Marisa Sylvestre
Never answer their phone!
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November 2022 by Mitchell Haynes
terrible customer service don’t know how pick up a phone or do their jobs clearly
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April 2022 by Farvak M
Workers where helpful I got my shoe in less than 10 minutes the workers also helped me pick my shoe
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April 2022 by Sarmad Ahmed
Great staff, good variety. Shout out to Angel for being super understanding, supportive and kind ..
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March 2022 by Ron Hunter
Excellent store, definitely my go to for me shoes. Last purchase I made was pair of Nike max air all black $239.99 Jordan track pants $110.00 Jordan hoody $179.99 Jordan tee-shirt $69.99 and Jordan jacket $229.99 oh and Jordan hat $69.99. and let me tell you, I look fresh as Fu+k thx for the hook up.
