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April 2024 by Jeff Tsang
This H&R Block location, along with Bita is a complete joke. I had the pleasure to converse with Bita once (and only once) about my corporate tax return needs and that was it, I never heard from her again. All the emails I sent and voice messages I left her went unanswered. I never expected such level of unprofessionalism in this area of business. I know the management is monitoring feedback and responding to them and yet, nothing has been done to improve their quality of service and image.
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April 2024 by Jade Yang
Do not come to this location. Unorganized and long wait even with a booked appointment. Originally requested a separate appointment from my partner so we save time and also because we have different businesses. Arrived and someone who arrived after went through the appointment before me. They told me to wait 15 mins but ended up waiting for 45 mins. Now my partner needs to wait for my turn. Such a waste of time. Not a great service.
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November 2023 by Patricia Holmes
Quick & efficient service.
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June 2023 by K. H.
My taxes were filed incorrectly by Master Tax Advisor, Bita Golestani, and in a way that will significantly affect my taxes next year given personal circumstances. While I tried calling in to resolve the issue, it was brushed off as "mistakes happen" and I'm still on the hook to fix their mess either way. Never coming back.
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May 2023 by Ghazal Kouhi Kamali
I would advise against using H&R Block for your tax return needs. They failed to complete my submission because they neglected to follow up with me about a notification from CRA requesting that I resubmit my ID. As a result, my process remained incomplete for an entire year. When I contacted them to correct the situation, I had to redo everything a year later. However, what really frustrated me was their unwelcoming attitude and reluctance to answer simple questions or provide guidance. Miss Bita Golestani, who was responsible for my work, consistently replied with "it's not my responsibility," even though I was a student trying to figure out tax work for the first time in a foreign country. After all this process, I did not received my GST again and now I need to follow up with CRA my self to see what is going on this time.
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May 2023 by Glenn Buchanan
I've had my tax returns done there for the last 7 years.I'm very satisfied with the service I receive.
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March 2023 by Theresa Bennett
I had a great experience, I was taken right in and was told what was going on in each step, She was efficient, polite, and she took really good care of me.
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November 2022 by Soda17
Worst service I’ve ever had with Shannon haung literally couldn’t figure out how to do her job said I need to contact my employers grabbed my stuff left went to the next office down the road with no issues, USELESS
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November 2022 by Abtin Kaveh
Great experience, thanks Bita!
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October 2022 by J Sin
H&R block takes it upon themselves to switch your direct deposit info to their bank instead of yours. Any tax credits I’ve received from CRA go on this dinky card they gave me for a instant refund years ago. I’ve since lost the card and changed direct deposit info back to my bank ( I never asked or wanted payments going to their bank, they just do this automatically) but I’m out a few hundred bucks floating around in DCbank.ca cyber space. They don’t even have open locations to get help with this problem. Go see real accountants that don’t change your direct deposit info with the CRA to their bank.
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October 2022 by Vince Balagosa
Horrible experience will no longer be going to H&R block to do my taxes. When I explain my crypto tax situation and asked for advice I felt very unwelcomed and embarrassed coming in when explaining it to the rep due to all the "Sigh" expressions she was giving me. After the 20mins she told me they'll charged about 2,000$ and estimated time will be 25hrs and to complete & file the 1323 transactions and had no guarantees of my situation. After grabbing my stuff I felt hopeless and was just told "Good luck".After I left found another accounting firm, I explained my situation to them and they welcomed me in with open arms and will now be filing future taxes with them instead.Not impressed with the customer service I received from this location..
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August 2022 by Kerry Shannon Copithorne
H&R Block at Como Lake office in Coquitlam BC specifically Shannon is the only confident and smart both trained and qualified master tax USA/ Canada specialist I would both use and trust. Thank you, Shannon for everything you have done for me. I’ll see you for next year too ? thanks again you are amazing
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July 2022 by Limp Society
I've been around this neighbourhood for years and always wondered how this branch has existed without any customers. I have figured it out why they don't have any customers. Its because of their employees. Its never a polite way to welcome customers without looking at them and being busy with something else, making them wait longer. They lady who works at the first left room did that. When I showed my discontentment, she pulled a long face and didn't satisfy me at all. She said it was gonna cost me 250$ for a student's simple tax return, even though I got it done to someone else later for only 50$ ? ?I know these kind of things happens when you don't like your job ?
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July 2022 by xyz xyz
I've been around this neighbourhood for years and always wondered how this branch has existed without any customers. I have figured it out why they don't have any customers. Its because of their employees. Its never a polite way to welcome customers without looking at them and being busy with something else, making them wait longer. They lady who works at the first left room did that. When I showed my discontentment, she pulled a long face and didn't satisfy me at all. She said it was gonna cost me 250$ for a student's simple tax return, even though I got it done to someone else later for only 50$ ?
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May 2022 by Balagosa
Horrible experience will no longer be going to H&R block to do my taxes. When I explain my crypto tax situation and asked for advice I felt very unwelcomed and embarrassed coming in when explaining it to the rep due to all the "Sigh" expressions she was giving me. After the 20mins she told me they'll charged about 2,000$ and estimated time will be 25hrs and to complete & file the 1323 transactions and had no guarantees of my situation. After grabbing my stuff I felt hopeless and was just told "Good luck".After I left found another accounting firm, I explained my situation to them and they welcomed me in with open arms and will now be filing future taxes with them instead.Not impressed with the customer service I received from this location..
