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February 2024 by Zach
Amazing service, both regarding the customer and the car. The person at the front counter is extremely knowledgeable and polite while going above and beyond. Even over the phone prior to the appointment questions and queries were answered easily and promptly.Prices are very fair, and the work done to the car - as well as the care that was taken - was fantastic.Thank you for your hard work! Will definitely be coming here again.
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January 2024 by Shu Lin (Curtis)
Good service, very friendly reception
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January 2024 by Tara McIntosh
The best! Honest and trustworthy with incredible friendly service.
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December 2023 by YOUNG JOO
I love IAN'S AUTO REPAIR.They did the repairs kindly and honestly.In particular, the office lady is really kind and honest with customers.Her name is Beata.When I call her name, I call her an "angel".I have been repairing cars in Canada for 20 years.IAN'S AUTO REPAIR is the best, most reliable and trustworthy shop.I highly recommend.If you get repairs done at this shop, you will never regret it.Thanks a lot.
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November 2023 by ericp1117 p
Ian's Auto has been servicing my car for the past 7 years. It never crossed my mind to look for another auto shop. I honestly believe they are trustworthy and have always quoted me for work that was necessary. I am very satisfied with the high quality of service Ian's Auto provides. All repairs are done on time, and in emergencies, work on your car is prioritized. The customer service provided by Beata in this very busy shop is top-notch, always with a smile.I would recommend Ian's Auto to anyone who is looking for honest and professional work to be done on their car.Services: Air & cabin filter replacement
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October 2023 by Fino Nurcahyo
I just changed my front rotor this morning for my car. I was convinced to come here due to a lot of 5 stars review but it turns out it was nothing close to 5 stars. It's just like other car shop looking for money. When I asked about the warranty, they said the warranty is 1 year but it depends on how you drive the car, if you drive recklessly, it will break easily. I mean, what kind of irresponsible answer is that. Go find other shop, don't even bother to plan to go here.
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October 2023 by Raymond Ho
One of the most efficient and professional team that I’ve ever met. I came in here for service on my rear brakes. Tien took care of me. He’s very knowledgeable and passionate about his work.I highly recommend Ian’s Auto! Thank you! ??Service: Brakes
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October 2023 by Ynday
Spent 100$ for oil change. Took them less than an hour. My car says 3000 km I have to do the maintenance again. Poor quality of service. They don’t do inspections as other car mechanic (like air filter, battery, tires)
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September 2023 by Vas Sladek
Friendly office lady; only do what you asked them to do, no funny business.They did my oil change on short notice at 5pm, as I was paying for my new brakes.I also like their text reminders because I can't accept phone calls at work.
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July 2023 by Sam Chua
At first I was a little suspicious. How did this Mechanic get 4.8 on Google and 5 on Yelp and Facebook. Is it even possible.I chanced it.The only reason I gave it 5 stars is because Google won't let me give 6 Stars. This is seriously the place to take your car if you want to be treated fairly.I will definitely be back (but hopefully not too soon).
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June 2023 by Michael Roswaldo
ATTENTION:DO YOU WANT TO SPEAK TO THE MAN IN CHARGE OR TO THE WOMAN WHO KNOWS WHA’S GOING ON?You know honest, affordable, and skilled auto repairs are hard to find.Two months ago, brake oil was dripping to the floor.My sister-in-law suggested visiting Ian’s Auto Repair. Jimmy and Tien quickly diagnosed the problem, a leak in the brake line. They did not have a special tool to replace the brake line and suggested I take the car to a Hyundai dealer. Jimmy topped up the brake fluid reservoir so I could safely drive for several more days.Then came the bill . . . $0!Fast forward to today.Drive over bumps and occasionally hear clunking sounds from the back.Thinking there may be excessive clearance in a joint due to wear or it might be a loose nut on the strut, or a shrunken, dried-out rubber. This time Jimmy and Ben quickly diagnosed the issue, the exhaust was bumping against the trailer hitch! Not easy to find intermittent problems.Then came the bill . . . $0!Speak to Bia who is the woman who knows what is going on, for planning, coordination, and friendly customer service.Let's hope they keep up the good work and keep improving.I highly recommend them and will be back!Service: General repairs & maintenance
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June 2023 by CAROL vuong
Amazing experience. Prices are great. VW had told me my car was spilling oil on my spark plugs and had to replace a certain part. Ian's auto ordered the part but called me to tell me it wasn't even leaking oil. In the end just charged me 15$ for a uv liquid to check for leak, which never happened! Highly recommend.Service: Auto tire replacement
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May 2023 by Steve McDonald
Being from out of town and with limited time, they were able to take a look at an unexpected problem with my CRV the next day. When I dropped by to pick the car up they had diagnosed and repaired it quickly as the problem was not an uncommon one. Much to my surprise there was NO charge, even though they had taken 45 minutes to observe the problem, put in on the hoist and fix it! I’m sure some other places would have found an opportunity to ‘discover and repair’ something completely unrelated and presented me with a healthy repair bill.I’m not sure, as someone mentioned earlier, if Ian’s has changed hands recently or not but whoever is running the place has given me good honest service for which I am grateful.Unfortunately I did not catch the name of the lady at the front desk who was so cheerful, knowledgeable and understanding of my concerns. I talked with her on two separate occasions after my initial visit to schedule an appointment and on each occasion greeted me by my first name.What a great asset she is to this business! I would not hesitate to return or to recommend Ian’s to anyone else looking for automotive repairs or maintenance.Service: General repairs & maintenance
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May 2023 by M K
Bianca and the crew where very helpful and honest with me. People if you want outstanding service and honest mechanic that get the job done, this is the place to go .
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April 2023 by Mini Nguyen
I had an amazing experience here— everyone was extremely friendly and helpful. Within less than 30 minutes, my tire got fixed so I appreciate how efficient Ian’s Auto team was. Can’t recommend this place enough! Will definitely come back
