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December 2023 by Kelly Cutler
I found everyone to be friendly informative and good people to deal with..
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October 2023 by Baloo Khunga
If I could give a 0 star I definitely would. SoLong story short my wife’s car was involved in a front end collision. The vehicle needed extensive front end repair work, replacing the bumper, lights, radiator and ac condenser. After we finally got the vehicle back we went out for dinner one night and had a warning lamp that came on that said vehicle overheating, and steam and smoke began to come out from under the hood. We pulled over and found that we had lost all the coolant. We trailered the vehicle back home and found that the lower radiator hose had come off. Being that we didn’t see where the clamp was, I got a clamp and put it on the hose as I didn’t want coolant dripping on our driveway as we have 3 dogs that run around the house. I followed protocol and got in touch the with body shop the next business day. We had the vehicle towed to the dealership and they had discovered that the head gasket failed due to the engine overheating. Now the hose that had failed and came off was last touched when the vehicle had the accident repair work done. Now I was told that I would have to speak to an adjuster for this issue to resolve this. After speaking to Meg, I was doing my absolute best trying to explain everything to her and no offence she didn’t understand what I was talking about on the car, nor the mechanical knowledge. So again after three weeks I was then referred to the manager Randy. Now again just to even try to get a hold of them was like pulling teeth, I left countless voice mails and, after finally speaking to Randy he began to tell me about his wife’s car and how is personal experience was with fixing her car, and that he would do anything to get his wife’s car fixed and he understands the position I’m in. After weeks of going back and forth I was then told by Randy that I would have to launch my own investigation and find out who made the mistake. Mind you all these phone calls I made were all during work hours to help resolve this issue. Randy then began to twist the situation as to it being my wife’s and my fault that this issue had occurred due to negligence to service on my end. I am a red seal certified mechanic, and I service all of my family’s and my own vehicle religiously following manufacturer schedules. I’ve never missed a fluid change, or ever overlooked anything that needed to be repairs. As red seal tech, a husband, a brother I take safety and reliability as my top priority. Mean while the vehicle has been sitting at the dealership for weeks now and my wife didn’t have a car to drive to and from work. Randy finally said that his opinion stands and we are now to fix the vehicle on our own dime. I tried to appeal the decision and reached out to fair practices and they said the same thing word for word that Randy said as if it was scripted. I called the dealership and now we were stuck with a 2000 plus bill. What’s the point of saying you have a life time guarantee on icbc repairs when they won’t stand by them? Randy began to use his own life experience and talking about his wife’s car in our conversation, which I find completely unprofessional. Saying that he is a red seal tech and how he knows where I was coming from. No he did not. AllHe did was try to manipulate what I was telling him. I’ve delt with icbc multiple times and have always been able to trust their decision and them being fair. This was one of the most sickening things I’ve ever had to deal with, the stress and anxiety caused by this is ridiculous. All Randy showed me was that he was able to try and pass the buck onto someone else. This was definitely an eye opener being honest and followed protocol got me no where. To be told at the end it’s all my fault and I’m a liar. Thanks Randy for giving my wife and I a 2000$ plus bill. The sad part is there was no willingness to help at all.
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September 2023 by Marguerite Pear
I took a chance and went this past week to replace a driver's license. The receptionist was wonderful and said I could be squeezed in for the 3 hour wait that day. I declined and will go back at my scheduled time next week. Always friendly.
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September 2023 by sahar ghanbari
Efficient and polite staff at ICBC made my driving license renewal a breeze, taking less than 5 minutes without an appointment. Highly recommended for their excellent service.
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July 2023 by A G
Come here, to lose money, AND we will start our criminal procedings.YOU are guilty until YOU prove yourself innocent.Much love, ICBC
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December 2022 by Arpit Thind
Recommend doing your road test here! I had mine in March and passed in first try. I was so nervous but the moment my examiner sat in the car, he made me feel so comfortable by explaining everything the way the test was going to go. The instructions were very clear and he was very polite throughout!
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December 2022 by Pranav Pradeep
Highly recommend doing your road test here! The examiners are very nice and give you proper directions. Thanks to the staffs and examiner for being professional and nice. I got my class 7 :)
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December 2021 by Dilpreet Singh
I would say this was my best experience in my whole life. They treated me very well and the employees there are simply just Awesome and Welcoming.My driving road test taker “SUSAN” was great. She didn't make me feel nervous in my whole test. She was so sweet, calm and made me felt like i’m picking up and dropping off my friend. She did everything so professionally awesome. I would say that she would definitely be promoted to a higher position or get a huge raise for her service. Loved the service!! Keep it up!! Will be recommending everyone about this place.
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December 2021 by Ellaine Fernandez
I had amazing customer service at this location. I did my class 7 road test here and John was very kind and personable. He made me feel so calm, comfortable while doing my road test and he was professional and above all he gave me clear instructions. It was an amazing experience and he went out of his way to give me tips on how to improve my skills as well. I really want to thank him and I hope all ICBC examiner had the same ethics. Overall, would recommend this location! Thank you John!!!
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December 2021 by joanna seow
I did my Class 5 test here & they were extremely organized and well-prepared!I wish I remembered my examiner’s name (her name started with it an S, I believe!), but she was professional, patient, kind and encouraging the entire test!The examiner who dealt with my admin prior to was also polite, and supportive (before I ever started the test).Overall, a great experience!!
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December 2021 by Reza Jahantigh
I took my class 5 road test and want to give my examiner Lili a huge shout for making the experience very smooth. She is very professional and kind-hearted and can bring the best out of you. At the end, it doesn't matter if you pass or fail, you will leave feeling respected and valued with a lot of helpful tips to be a safe driver to take away.
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December 2021 by Jaswinder Chahal
I passed my Class 7 road test .My examiner was Jimmy and she did a great job. She was so polite and clear while giving directions. She did not make me nervous at all and waited for all my responses patiently. Thank you sooo much ?
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December 2021 by Gurjant singh
I did my class 5 road test here. My examiner was Stephanie, she was extremely nice and professional and i extremely recommend her. She is one of the best employees of ICBC. She made me feel comfortable and i was bit nervous before. Thank you so much Stephanie.
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December 2021 by Lydia Campbell
I had the pleasure of doing my test with Shawna, and she was an absolute dream. She made the whole experience comfortable and totally professional. I’m so grateful to have had her as my examiner after such a stressful morning she definitely made it an easy test situation and gave me the opportunity to do my absolute best. Highly recommend taking your test here.
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December 2021 by melvin piapacruz
Im giving 5 stars to this location because of how organize their staff and how kind of a person SUSAN is. My driving examiner (SUSAN) was really nice and genuine, she came up to me smiling which helped me to be more calm and focus during my road test. I recommend this location for those who are taking their class 7 road test!!!
