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February 2024 by Gina Wagstaff
Purchasing my dream car just got a whole lot easier thanks to the incredible team at Volkswagen of Coquitlam! From the moment I stepped onto the lot, the experience was flawless. I specifically want to highlight Farhad, Tino, and Gina - each one of them went above and beyond to make the entire transaction seamless, stress-free, transparent, and handled with efficiency. They truly allowed me to fall in love with the Atlas Cross Sport at my own pace.Seriously, can't thank them enough! You guys rock!P.S. My new Atlas Cross Sport is an absolute dream. #HappyCustomer #VolkswagenForLife
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February 2024 by manfred osborne
My experience at Journey Volkswagen of Coquitlam was easy and low stress as can be. From the time we looked at our new Id 4 to deciding on it was done without any pressure but all our concerns dealt with quickly and easily. The final delivery was easy and quick and the paperwork handled seamlessly. Thank you to Gina and Farhad for great service throughout our transaction.
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February 2024 by sead dugic
It was very nice to deal with salesperson Ash and sales manager Kelly. They were upfront with me and created an environment where I felt appreciated and comfortable working with them. They were very transparent with pricing and offered me the best price possible. I know this because I compared and had offers from other dealerships. They didn’t even ask to compete with other dealerships but straight up gave their price and it was the most competitive. However, the pricing was not what impressed me the most, what impressed me the most was the transparency and the way they deal with their customers. They made me feel like I knew them for years even though I only met them for a few hours. I would highly recommend Journey Volkswagen Coquitlam and ask for Ash and Kelly to work with. Wish them all the best!
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February 2024 by Walter Chan
Farhad was quick to respond to my online inquiry and the team there did their best to work with my budget.
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February 2024 by Maizal Munif
They had everything ready for me to pick up the vehicle. Very friendly staff. Thanks so much.
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February 2024 by Artem Kutsyn
Service is an absolute scam. Here you will get new scratches on a bumper while they are fixing the old ones. While asking questions why the car is not fixed/poorly done/got new issues at service the answers will be "I don't know , I'm not the person who was fixing your car". On request to call for a person who actually did "FIX" it, the answer is "he is currently not here"... what a Surprise...Never again.
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February 2024 by Mark Smith
Amazing service from Kelly, Gina and Peter. Will definitely be recommending Journey VW to friends and family!
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February 2024 by ionela lelia ilie
We went yesterday just to have a look, but we went home the same day with our new car.Harit , especially was very friendly, knowledgeable and answered professionally at all our questions.We had a good deal!I would definitely recommend him and all the team!
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February 2024 by J. BT
I'm extremely disappointed with the VW Regency dealership in Coquitlam. My daughter purchased a certified pre-owned car there and faithfully followed their service recommendations. However, after less than 50,000 km of use in 3 years, she's experiencing oil leak problems and very high charges.She took her car to this dealership after noticing that the oil was depleting rapidly following an oil change they had done.The first appointment involved only adding more oil and recording it in their system. The second was to acknowledge that the oil level was dropping after a few weeks. The third was dedicated to a diagnosis.Despite having paid over $500 in the three visits, nothing has been resolved. They suggested a fourth appointment to address the issue for $527 plus tax, with unclear details in the quote, stating they hope it solves the problem, although there might be another issue.On top of that, every visit prompts the service advisor to ask for a 5-star rating. Dissatisfied, we gave 4 stars. Shortly after, he contacted us, questioning the rating. Besides feeling taken advantage of, we're concerned about the lack of privacy in these surveys.
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February 2024 by Destiny Cusson
Complete joke they push and demand for everything..the staff are rude and ignorant..when my husband said he wanted to shop around the salesman man was pushy and demanding and was like leave us a 5 star review and my husband said no sorry ..will take our business elsewhere ,don’t waste your time here..put your money in another location that doesn’t treat others so ignorant..
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February 2024 by Brisk Autoglass
Excellent customer service, bought a few cars form this dealership and Farhad is very knowledgeable person hes a VW GuyI will definitely recommd him 100% satisfied with him and the dealership.
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February 2024 by Chantelle Howard
Volkswagen has the nicest staff and is always giving the best service to their customers and community. I recently had a nail in my tire and they worked closely with me with pickups and drop offs where I needed. If you ever meet Tino he is so humble and willing to help.Thank you Tino for all your help:)
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February 2024 by Amelia Hayes
The staff we dealt with were so kind and genuine. I didn’t feel forced at any point and all my questions were answered. They offered me a great price for my car, gave me a good deal on my new car, and were genuinely helpful to me for finding a new vehicle. They made the process so smooth!
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February 2024 by Tony Izzo
The team at Journey VW were a joy to work with.They provide me with updates as to when my vechile had arrived.The day of the picking up my new vechile was smooth and easy.I would definitely refer my friends to them.Tony Izzo
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February 2024 by Ronika Lol
Harit was a great sales association, respectful and not pushy. He was attentive and knowledgeable. Harit explained everything in details and patient with 100 questions of mine. The team went above and beyond to help us to buy the car that met our needs and standards. I can’t give more credit to this leadership. So there you go my new and first car in Canada is just parked right on my driveway ?
